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LifeConnect24 is a national telecare provider supporting our customers to maintain their independence by enabling them to stay safe at home and on the go. A personal alarm from LifeConnect24 provides 24-hour support at the press of a button, giving our customers and their families reassurance that help is at hand should they need it.
Reviews 826
Mrs Deborah Peake
Sep 15,2024Brilliant service. The company is not only excellent in customer service, the alarm service has been life saving.
Maureen Bird
Sep 15,2024My telephone conversation with Jos was really helpful despite a bad phone line. He rang me back and things were much better. He was really friendly and even found an extra discount for me. Thank you
Sandra
Sep 14,2024Josh rang this afternoon and was extremely informative about all the plans. He explained the differences and was very friendly. A very nice salesman.
nichola hall
Sep 12,2024Darren was very helpful, explaining what products would be best . He detailed what was happening at each stage, was easy to understand and developed a good rapport quickly.
Lesley
Sep 11,2024Called up when I was having issues with the website payment. Jos did everything for me, made sure I was getting the package I needed for my dad and told me exactly what I needed to do concerning phone numbers and medication lists. A lovely man who humanised your company.
Customer Andrew B
Sep 11,2024Jos made the ordering process very simple and pain free. Thank you Jos!
Bee
Sep 11,2024Drew talked me through the ordering process - ensuring that I understood what was required at each stage. He had a very calm personality which helped a lot. Hopefully the set up of the equipment when it arrives is as easy as the ordering process.
Mark Maskell
Sep 10,2024So far so good very helpful guy called Harry, seems a very easy process and great customer service
Claire
Sep 09,2024Miles was Very polite and clear with pricing and alarm options . Highly recommend
H Corpe
Sep 06,2024Ordered a brochure for my Mother to consider an alarm. Brochure actually gave very little detail about the workings of the alarms, and similar experience with the website - you need to put in much more information! Luckily I was contacted by a Customer Service Representative called Jos. What a lovely man who clearly had a lot of passion for the services of Life Connect 24. It was only through him giving my Mother and I lots of information about the service and equipment that lead me to purchase a Fall Alarm. Once all had been explained by Jos it was clear that the equipment and service was just what we wanted once Jos had taken us through every detail, we signed up with Jos and are awaiting the equipment. 2 things - don’t just go on the information on the internet or the printer brochure, ring up and talk to someone. Secondly Jos is an absolute credit to your company and I hope he receives recognition and is told about my review !
KJN
Sep 06,2024Jos in the sales team was very helpful, efficient and professional. He sorted out our order for us, we are very pleased with the service.
Hilary
Sep 04,2024I have just, after a lot of research, ordered a alarm wrist pendant with fall alarm for my mother. Harry was so helpful, both when I called initially with lots of questions and again today, when I called to place the order, but not before asking a lot more questions! Harry was very knowledgeable and very reassuring
Nic
Sep 03,2024Drew was extremely helpful and patient when I was sorting out a lifeline pendant for my mother. He explained everything in detail to me and ensured that I was happy to proceed with the purchase. This is the first time I have purchased one of these. Will definitely be using this company again.
MRS K OLDAKER
Sep 02,2024I just called to discuss upgrading my Dad's system to work with a non-land line system. I was quoted a £40 "new kit" fee (fair enough) and around £100 per year in additional cost to original system - or so I thought..... I then discovered that there have been price increases each year but my Dad was not aware. They said he would have been emailed. My Dad does not use email, and when they checked, they saw there was no email on his account. I will be contacting a team leader tomorrow to hopefully get this issue resolved. I will be returning here to update review, and also reviewing elsewhere to reflect the outcome. Edit - after contacting customer services the following day, I was told the system was down and to call back after 4pm I called at 5 and a very helpful Dean explained that it was an error that notifications of price increases had not reached my Dad. He explained upgrade process moving forward. We have agreed to a digital install and have now added my email address to the account to avoid any misunderstanding moving forward. Unfortunately, due to tech issues, the new box will not arrive before I have to leave the area, and it is not here yet. However, we have been assured it is simply plug and play....
Mr Woods
Aug 30,2024Spoke on the phone with Drew who was very helpful and answered the questions that I needed to know with clarity. Great job
David Marsland
Aug 30,2024Jos was very helpful and friendly and made the whole process very easy.
Jenny Cole
Aug 30,2024After much research into fall alarm providers I placed an order with Jos today for my mum. Having spoken to numerous fall alarm companies I felt Jos was able to answer my many questions without hesitation where other providers had given me confusing advice. I look forward to my mum receiving her personal alarm, giving us some peace of mind.
Julia Spencer
Aug 29,2024Called today and spoke to a really kind and helpful gentleman called Jos. He puts you at ease and goes through every scenario to help you decide on the best help for your loved one. I’m extremely grateful and feel happy that my mum is in the best hands. Thank you Jos 🤩
Geraldine M Henshall
Aug 26,2024Firstly when we called to enquire about the fall alarm you answered on a bank holiday when others didn’t. The representative jos was fantastic, very knowledgeable and thorough in every aspect thank you
42 Barnard Rd,Bowthorpe Employment Area, NR5 9JB, Norwich, GB
http://lifeconnect24.co.uk
Jean Brand
Sep 16,2024I called because I wasn’t happy with the service of another firm , to order a panic button from you . Both times I have telephoned for advice Two very pleasant men have talked me through your schemes .Todays talk with Harry was very helpful and I have booked a essential plan starting the end of September when I leave my other firm . Thankyou Harry for your help today . JB