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LifeConnect24 is a national telecare provider supporting our customers to maintain their independence by enabling them to stay safe at home and on the go. A personal alarm from LifeConnect24 provides 24-hour support at the press of a button, giving our customers and their families reassurance that help is at hand should they need it.
Reviews 826
John Lloyd
Jun 28,2024Jos is a consummate and experienced professional. He answered the phone immediately and helped me through the many options available which were pertinent to my needs. At no time did I feel pressurised into making decisions based on cost and all my questions were answered in a well thought out and easily understood way. Unbelievably it was fun! My very best wishes to you Jos.
Harry Stern
Jun 21,2024Having had the most helpful,kind knowledgeable assistance from Jos the acquisition and installation of the personal alarm and key safe went perfectly without a problem .Couldn’t have been better. Harry Stern
Joyce Pace
Jun 20,2024The person to whom I spoke calledJos was very helpful and explained every thing clearly he was most helpful and very user friendly
K. J. Kennedy
Jun 19,2024Excellent service. Needed to get the live connect 24 service all made easy by the team.
Franklin Bulkan
Jun 19,2024Very helpful Samuel went through all the details of the various options of the kit available and which one best to use. Hope the kit works just as well.
Jane H
Jun 19,2024Having recently set up Liveconnect24 Smartlife Alarm with Fall Detection for my 95 year old father, I would like to give some credit to the knowledgable and helpful staff who have/are helping with some teething problems which are specific to my father’s needs. Notably the customer service staff listen well, take action and help resolve any issues. Thank you to Sue, Charlie and Jos for the support and helping me.
Mk
Jun 18,2024The system was really easy to set up and the staff on the other side of the system incredibly helpful. Harry, who I spoke to when buying the system, was really informative and sorted out the issues I was having with the on line purchasing process.
Angela Richards
Jun 14,2024I had cause to check my family member’s phone bills and needed guidance on entries for LifeConnect 24. Wayne went above and beyond in helping me discuss in detail the maintenance charges, alarm activation charges etc so that I could fully understand how the alarm worked. The help he gave meant I could reassess the phone bills and had the info I needed to discuss the bill with the phone supplier. I am now very confident going forward in how we can both read the charges and get the best deal. Wayne stayed way after his contracted hours to ensure I had peace of mind about the usage of the alarm system. Excellent after care help.
DL G
Jun 10,2024If I could give a zero or a minus figure I would. I cancelled my mum's account as soon as she moved into a care home. I was not informed we should return equipment. A year later over £400 was taken from my mum's account. On calling they said they had no record of my cancellation. They promised to refund full amount if I returned the equipment. I did so. They are now refusing to refund even half of the amount because of the 'time taken to return it' I have had several conversations with their customer service team and have experienced sarcasm, being talked over and been treated as a liar. Appalling
Sue - Northampton
Jun 07,2024I have just had great customer service from David as I needed to cancel my father in laws LifeLine. The serve the families received has been great thanks 👍
Edward Routley
Jun 06,2024Very pleased with the service which my mum has used for nearly 5 years. Cancellation process was very straightforward.
Carol Smith
Jun 05,2024I was extremely impressed when dealing with Life Connect. I phoned to arrange a falls alarm for my elderly mother and Drew gave me all the information I needed, he was very friendly and patient.
Fiona Kane
Jun 05,2024Called tonight to get my aunt set up with your service.. the guy I dealt with was very helpful. Quick service with the watch an unit to be delivered within 2 days It’s great peace of mind for me that my 88 year old auntie can carry on living in the comfort of her own home and I don’t have to worry so much.
Jane Hetherington
Jun 01,2024All my dealings with life connect have been very positive. Great product and service
Sonia Pratt
May 29,2024Harry was excellent on the phone and gave good advice and answered all my questions. Harry gave 100% on information for my Mother to be protected with the company and peace of mind for the family.
Giovi C
May 28,2024My mother has used Lifeconnect24 for years now, a good service and the staff are always very friendly and helpful. Today I had to sort out a billing over charge and the lovely Sue was very helpful and proactive in arranging a refund for my mother.
Gloria
May 25,2024having the Lifeconnect24 is very reassuring for both me and my family. To know that there is someone at the end of the pendant should I need them. just a few teething troubles, now all sorted Thank you for giving me peace of mind.
mark wood
May 23,2024Have just purchased a Lifeconnect24 system for my Mother-in-law and i have nothing but praise for this company who have been extremely professional from end to end of our purchase. Harry was exceptional and extremely efficient. would recommend this company to anybody who is thinking of buying this type of system
Lauren Freeburn
May 22,2024Lifeline connect have been absolutely fantastic. My grandmother as been with them since 2020, although this past year she has been in a home awaiting a package of care. The staff allowed me to hold off on paying her box for as long as they could. I did have to return in but Harry the lovely man I talked to over the phone was able to remove the set up fee for me to get a new box for her coming home. We have a very short turnaround for her coming home, so the free next day delivery is absolutely fantastic. Thank you so much lifeline
42 Barnard Rd,Bowthorpe Employment Area, NR5 9JB, Norwich, GB
http://lifeconnect24.co.uk
Mark Bennett
Jul 07,2024Jos was great, sorted out what i needed and was delivered and set up in a couple of days.