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LifeConnect24 is a national telecare provider supporting our customers to maintain their independence by enabling them to stay safe at home and on the go. A personal alarm from LifeConnect24 provides 24-hour support at the press of a button, giving our customers and their families reassurance that help is at hand should they need it.
Reviews 826
Jayne Robinson
Aug 10,2023We haven't had to 'use' the 'push button' yet. But is nice having the Company there, just in case my Dad needs help. Security and peace of mind at the end of a phone. Thank you.
victor johnston
Aug 09,2023I have been prompted on more than one occasion to test my alarm. Without this prompt any fault might have been unobserved.
Yvonne
Aug 05,2023This company is out to take advantage of vulnerable customers. I ordered an alarm in July. When it arrived, contrary to the website stating that it is easy to set up, it really wasn’t. My parents have broadband and it turns out after numerous calls with the contact centre, that their phone line was not compatible. One technical support agent told us there was a fault with the alarm itself and we had to return it and they would send us a new one with a special adapter in it. A new alarm was sent without the adapter! After further calls, we finally gave up trying to set this up. I was advised by the customer service agent that I would get a full refund as it was during the 30 day cooling off period. However only €37.47 of the initial €139 was refunded- for something that didn’t even work. I also found the service appalling and sometimes when I was contacting lifeline by mobile phone, the calls were either not answered or took ages to answer. I contacted them again to query why I was not refunded the full €139 and I was advised it was the due to the set up fee! But it was not set up!! I can’t find anywhere on the website where it advises that I would be charged over €100 even if the device was returned and it didn’t work for us. Even on the phone, I was not advised of this. I have to say, I wouldn’t have ordered it if the company was clear on their website how much the set up fee was. I will be pursuing my complaint further in order to retrieve my money. Be warned about this company!
Valerie Stone
Aug 04,2023Thankfully I haven’t had to use the alarm other than for testing. However it gives me peace of mind to know help is available ifI need it. I have always found the staff pleasant & helpful.
Mrs S A Chapman
Aug 02,2023I needed to request help in the early hours of the morning when I fell getting out of bed. I have health issues which mean I was totally unable to get up on my own. I pressed my allarm button and they contacted my helper who can to my rescue straight away.
Clive Dobinson
Aug 02,2023My pendant has been a wonderful addition to my armory, there have been several times when I have fallen with no way of getting up without help. A great piece of kit for peace of mind
Eileen Hills
Aug 02,2023My call was answered promptly and courteously
MrsMarjorieKressinger
Aug 02,2023we had all our television/phone/internet down for 3 days we talked to staff and they where very helpfull
Roz Mason
Aug 02,2023They were quick to call an ambulance it take 11 till 7.30 to arrive but they also called my neighbours to come and look after me while we waited
karl lewis
Aug 01,2023A great service and it helped my Mum numerous times after falls.. A+ service and a must for all elderly family members
David Holmes
Jul 28,2023Call answered very quickly although it was only a routine call from us after Virgin Media had changed our phone line to wi fi. Only times we have really needed Lifelines help it has responded immediately and successfully
JohnC
Jul 28,2023My experience with Lifeconnect24 goes back to a time when I had a fall at home while I was on my own. On that occasion it wasn't serious, but it might have been. Now with my emergency pendant, if I fall, it automatically calls Life Connect, who can then call my friends or neighbours for help, or if necessary call the emergency services. In the event I haven't needed assistance, but it is reassuring to have a call to check if I'm OK when the alarm is triggered. The call handlers are kind and understanding, even if I set the system off by mistake!
Rachel Jewell
Jul 27,2023My family has been using this service for over a year and it’s been fantastic. They are always so friendly and helpful and never seem to mind false alarms. They were recommended by a neighbour who has also had very positive experiences. Today I spoke with a very charming and patient man called Wayne based in Norwich and insisted on something that later proved inaccurate! Many thanks for your patience just now and many thanks also to Samuel who I just spoke with when I called to apologise. They are a great team who we can highly recommend and having this service significantly contributes to one’s peace of mind.
I Roche
Jul 26,2023I had to cancel the purchase 24 hours after purchasing as my father went into a care home. They had advertised that you receive a full refund within 14 days. This was not the case, they deducted a £35 admin fee. This is not mentioned anywhere on the website or as you pay. It’s in the paperwork when you receive the alarm but it’s too late then. I did insist on the £35 back which I eventually received. I asked that the website be amended to reflect the £35 deduction, to date this hasn’t been done. A manager was supposed to call me back to discuss but never did. This company deals with a vulnerable section of society, their deductions should be clearly listed
Mr kacimi hassani
Jul 19,2023Excellent , always answer the phone promptly.
Iris Hansen
Jul 18,2023Always there if needed
Clive Allen
Jul 14,2023We have not needed to use the service yet and felt we did not now need it. I tried to cancel the subscription for next year in advance of the due date so that another annual deduction was not made if we forgot to cancel it but was told this was not possible. I believe it should be possible.
L Nethercott
Jul 13,2023Very quick response and follow up
Sharon Holland
Jul 12,2023Not suitable for people with dementia. We got this for our Mum because she wanted to remain in her own home. We paid by the yearly direct debit as this was most cost effective option. Mum only had the pendant for 18 months before she moved into a care home full time. During this period, carers had to remind Mum to wear her pendant. When asked what she would do if she fell in the garden or house while on her own, Mum wasn’t able to reply. She couldn’t remember what the pendant was for. During the 18 months, Mum only pressed her pendant once and when the emergency services arrived, she was fast asleep in bed and had no recollection of pressing it. When I informed LifeConnect 24 that Mum had gone into care, they were very pushy, trying to get us to either set it up in the care home or pass it on to another elderly person. When I explained that we didn’t want to do this, I had repeated emails to return the equipment. Despite the fact that Mum had only pressed the pendant once in 18 months, there was no mention of any refund of the remaining 6 months. From our experience of LifeConnect 24 (formerly Lifeline 24) I am not able to recommend this service.
42 Barnard Rd,Bowthorpe Employment Area, NR5 9JB, Norwich, GB
http://lifeconnect24.co.uk
Lady from Kent
Aug 18,2023Lifeline Connect 24 is an excellent service which has no doubt just helped to safeguard the life of my Mum who is 91. After breathing difficulties, she managed to press the lifeline at 1 o’clock in the morning and an ambulance was called for her by a member of the Lifeline team. Within 10 minutes the ambulance had arrived even before I could get there. Subsequently, it was found that Mum had suffered a minor heart heart. This is an excellent service which we have had for nearly 2 years and has made us feel happier with her living on her own. Thank you so much LifeConnect.