Lifeconnect24

4.5 (826 Reviews)

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LifeConnect24 is a national telecare provider supporting our customers to maintain their independence by enabling them to stay safe at home and on the go. A personal alarm from LifeConnect24 provides 24-hour support at the press of a button, giving our customers and their families reassurance that help is at hand should they need it.

Reviews 826

4.5

Out of 5.0

Janice Hill

Oct 18,2023

When I queried the increased cost at renewal time the member of staff agreed to keep my subscription at the same price.

Customervcj

Oct 17,2023

Yes this has been a comfort to the family knowing mum can press a button and someone will respond quickly to see if she needs help

Mrs Eve Needham

Oct 17,2023

I haven't had to contact the emergency helpline for a fall or anything, I'm pleased to say, but I did contact them for a replacement wrist band for my emergency button. The service was excellent as I received it the next day.

Jackie Miller

Oct 17,2023

I've been lucky enough never to have had to use Lifeconnect24 in an emergency. However, in this past week, I have set off my pendant alarm 3 times. The calls were answered swiftly, and when I wasn't near the "box", they called my mobile. Every time they couldn't have been more caring and helpful. I was so embarrassed, but they weren't at all annoyed. Obviously, the system works well! I've managed to put a whole new meaning to checking the connection every month.

of Mike hannigan

Oct 17,2023

Always feel safe and secure knowing that there is help if I need it

Chris C

Oct 17,2023

Quick to answer and always helpful and efficient once talking to them

Thomas John

Oct 04,2023

Good customer service Didi gave every helpful to make the experience good.

Dorothy webb

Oct 02,2023

Because I don’t have a proof of posting they will not give my money back I’m hurt and disgusted as it’s a lot of money

customer

Sep 29,2023

Have had this for my mum for two years now, she hasn’t had to use it thankfully but we test it every month with immediate response from the team which gives us peace of mind.

mrs Sue Coombs

Sep 28,2023

I have not had cause to use lifeconnect in an emergency setting thank goodness but have pressed alarm to check and update information and have found the respondents to be very quick and friendly and helpful.

judy

Sep 19,2023

Great system and support but beware when you need to cancel - if you have paid for a whole year up front you only get some money back if cancelling within the first 30 days !

teresa breen

Sep 18,2023

Really wanted to give 5 stars because I got admit my mom has had this and every time she press not always for emergency they been great, but unfortunately have called today as due personal reason I need to cancel spoke a male member of staff could DD you basically gave me no confidence in discussing he was sniffing down phone and sighing asked to speak to manager who honestly after so called three attempts he said he go someone by who could not take my call. Hope the calls are recorded as I was told to call back not letting this one go will go as high as I can people like just never work with public it’s same as spoils it for staff you call you when there is a issue

S J Howes

Sep 17,2023

They are very prompt with the calls to us and are excellent on the phone too. I’d high recommend them to anyone who need to stay safe in their own home.

Tracey blick

Sep 15,2023

I have this for my Mam, we've had numerous calls from them & luckily it's been a false alarm. Not once did they seem inconvenienced & were glad Mam was ok. Highly recommend!

S Frog

Sep 06,2023

I receive the emails for my mother's support system. It has been easy for my mother to check it is working each month, and I get a reminder if she misses a few months. She recently had a prolonged power cut and I was advised that the support wasn't working, and how to get on the priority list for the electricity board. All very helpful.

Sue Yaxley

Sep 01,2023

Excellent service, friendly,caring staff.

Margaret Dent

Sep 01,2023

I know that someone is always there in case I need help

Claire Ross

Aug 24,2023

Absolutely shocking Customer Service, not the staff but the company. Completely messed up the transfer of the device to another person after my father passed away and still contacting me nearly 2 years down the line. They have no official complaints procedure!!