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LifeConnect24 is a national telecare provider supporting our customers to maintain their independence by enabling them to stay safe at home and on the go. A personal alarm from LifeConnect24 provides 24-hour support at the press of a button, giving our customers and their families reassurance that help is at hand should they need it.
Reviews 826
settledljo
Dec 05,2023We have been pleased with this service, it provides peace of mind for my elderly mother, and it helps us know she can get help whenever she needs it. It has been used in the passed and the only issue was difficulty in getting an ambulance but that probably relates more to the ambulance service than LifeConnect.
francine
Dec 05,2023The replacement upgraded alarm was sent without a new pendant so had to request one… The lanyard supplied gets soiled easily a better material would have a coating to resist stains
MR M P OSMOND
Dec 05,2023Alwys on hand if the larm goes off.
NEWALL
Dec 05,2023I actually spoke to a person which is unusual in these times. All your people were very pleasant and helpful. They looked up my documents and sorted out my problem. These has always been the case. thank you all.
MSPamelaWickham
Dec 05,2023I just feel safe knowing I have my Lifeline connection. Thank god I haven’t had to use it yet in an emergency, but knowing I have that friend on my wrist makes me feel safe.
diana misselbrook
Dec 05,2023When I have had the need to push that all important button, the response was swift and helpful with my request
linda lashmar
Dec 05,2023They are on the ball, gives me peace of mind knowing my loved one is safe ,
BARCLAY
Dec 01,2023Quick response
Claire Hide
Nov 30,2023Absolutely shocking customer service when you are dealing with the end of the contract due to death! I cannot understand how a company like this can be so insensitive and cause more upset in a distressing time - you call yourself a "Care company" I think you need to review this and your complaints procedure! People be aware that you if you pay annually you can have a refund of the annual fee if you paid within 30 days of the person's death, however LifeConnect24 make this extremely difficult for you because you need to return the equipment within 14 days to get that refund which seems reasonable, except they need to send you a Freepost returns label which they are completely incapable of doing, 4 phone calls later, 2 email addresses given, postal address given and now a formal complaint raised and still no further forward. I would not recommend this service at all!
Tracey
Nov 30,2023After my mum fell while cooking, the quick thinking of the lady who called to alert me, also called the fire brigade as she could hear the smoke alarm. Thankfully the fire brigade got there long before I could. My mum is fine thanks to her actions. I’m so grateful to Lifeconnect24 and their amazing staff.
sandra
Nov 29,2023A great peace of mind as my husband still likes to go out in his garden etc and does not like to use Mobile phones
Diana
Nov 24,2023It’s great & helps both my husband & me & reassures us. thank you Diana
Mrs Karen Thresher
Nov 09,2023Very good value for a great service. Phones always answered quickly and staff always polite and helpful.
Anthony Stokes
Oct 31,2023Phone staff excellent,mum has had a couple of falls recently and response as been quick and helpful.
Patricia Diane Shepherd
Oct 23,2023There are always on hand to check on me when I accidently press the alarm button
Stephen
Oct 23,2023The call to Lifeconnect regarding a problem with the alarm, (a battery issue), was resolved promptly thank you by the immediate forwarding of a replacement machine..
Miss Norris
Oct 23,2023We've not really used the service but have it for peace of mind after our mum had a stroke and fell. Mum has set the alarm off accidentally and they were prompt with their response and reassuring to mum when she realised what she had done.
Mr Christopher Rolfe
Oct 23,2023Always picks up promptly and helpfully. No complaints. Recommended service.
Mr Michael Venning
Oct 18,2023At times when my wife has pressed the alarm it has been answered immediately and efficiently by a very friendly and efficient person. As I am rather deaf I do not always hear the alarm and was awakened very early one morning by a very tall paramedic shining a torch on me, luckily it was a false alarm.
42 Barnard Rd,Bowthorpe Employment Area, NR5 9JB, Norwich, GB
http://lifeconnect24.co.uk
Alec Andrews
Dec 05,2023Very happy with the service provided, not needed emergency response at any point but when the button was pressed accidentally the operator called to check that all was well. On another occasion a call was received following a power outage to check that everything had reset ok. I have peace of mind knowing my Mum is being looked after as promised when we signed up. Definitely recommend Lifeconnect24.