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LifeConnect24 is a national telecare provider supporting our customers to maintain their independence by enabling them to stay safe at home and on the go. A personal alarm from LifeConnect24 provides 24-hour support at the press of a button, giving our customers and their families reassurance that help is at hand should they need it.
Reviews 826
Sonja Clayton
Jan 29,2024Today I spoke to a very pleasant gentleman called Harry . I just wanted to upgrade the system we had in place for my mum to the fall detection one . Harry talked me through everything and within minutes it was all sorted ,no fuss at all . Unfortunately though the pendant was quite big compared to the other one , round the neck it was quite clumsy and as my mother is quite a petite lady it absolutely drowned her wrist , I’m quite large and it was even big on me . We have had to go back to the old system because of this which is such a shame as for peace of mind I would have preferred the falls detection one . Maybe it’s something Lifeconnect 24 can look into as not all elderly woman can comfortably wear such a big wrist fob .
Jayne Clarke
Jan 27,2024Staff knowledgeable and helpful. Answered all my questions. Easy to set up.
Mrs Bennett
Jan 27,2024We pay for this wonderful service for my dad who has dementia, the staff are lovely if there's a problem we just ring up and it's sorted I spoke with sue this evening on the phone she told me everything I needed to know and was friendly and professional highly recommend this company 5*
K DUROSE
Jan 20,2024I needed a lifeline for a friend who lives alone and had had a fall resulting in a trip to hospital. Spoke to Drew who was very friendly and informative about the product. Explained everything to me and how easy it was to put in place in her home and it would be delivered the next day brilliant. Cannot fault this company.
Peter Middleton
Jan 18,2024I've subscribed to this service on behalf of my mum for some years now, but sadly the time has come for my mum to move into a nursing home. I'm so grateful to the wonderful people at Lifeconnect24 for enabling her to stay independent for so long by giving her and our family the confidence and security provided by their excellent, easy to use and reasonably-priced products. The call centre staff are so skilled, professional and kind, and I'd like to give a special mention to Sue who helped me to understand the cancellation process in such a kind and patient way.
Steve Richardson
Jan 14,2024Thanks Kathy, brilliant customer service; quick Diagnosis of a technical problem, and fast solution.
Christopher Bingham
Jan 13,2024The call responders are always prompt to answer my monthly test calls, are always polite and easily understood.
C Adams
Jan 11,2024I called on behalf of my Mum with questions about the digital switchover and the effect it may have on her Lifeline. Harry, the advisor was SO helpful and patient I really can not fault him. He organised a new device and ensured I was able to return the old one, and made the whole process easy. Excellent customer service by Harry. An Absolute credit to your team. Thank you.
L&M Signs
Jan 11,2024Great product and great customer service. Highly recommend. Thank you
VEZ
Jan 03,2024Truly a lifeline - these wonderful people have ensured my 95 year old Mother can stay at home -where she is happiest. I live over 250 miles away and know that should she need someone (and she has) help is the press of a button away - peace of mind for us both. I spoke to Wayne today regarding an enquiry and he was simply amazing, so kind, so patient, thorough and helpful, he went above and beyond and because of him,the team and the service I would give 10 stars if possible. Cannot rate highly enough. Thank you
Harry Elliott
Dec 22,2023They are extremely helpful and patient any time I raise a question.Only thing I fault is not being able to increase the range of situations that alarm operates. I consider that if it operated a local alarm when a person rose from bed it would be invaluable..
Jeff
Dec 20,2023Very friendly and helpful responders. Equipment is more than just fit for purpose. Speed, two-way volume and design are all first class. Testing and updating are never an issue. Excellent service.
'Oli' Twist
Dec 19,2023Immediate response when button is pushed; Very understanding if pushed accidently.
Richard F.
Dec 19,2023Thanks to Keira, who was so understanding with one of these old people, who do not understand all these technical name & jargon. She was very patient, & I felt confident in going forward with her suggestions.
david mundy
Dec 19,2023At the begining of each month I make a test call. Always answered quickly and politely and system then re-set by Lifeconnect shortly after call completed.
NT
Dec 13,2023LifeConnect24 is an excellent service. The system is simple to use and works faultlessly. Team members are unfailingly polite, and well-trained in being patient and helpful with someone who is perhaps confused or hard of hearing. It is very reassuring for me and my mother to know that help is always at hand.
Peter Trethewey
Dec 11,2023My wife was home alone and pressed the button after she fell and was unable to get up. Myself and neighbours were contacted and help arrived quickly. Thank you for the efficiency and courtesy shown throughout.
Jean Goorich
Dec 07,2023I’m 92 & I fell & broke my hip recently & thanks to my lifeline I was taken to hospital promptly. I wouldn’t be without it
Philip Beech
Dec 06,2023The high standard of service provided gave us full confidence. When my mother pressed her alarm the response was immediate and if my mother didn’t respond they quickly contacted myself. Although my mother has sadly passed away the service provided addressed all our concerns. Thank you for everything
42 Barnard Rd,Bowthorpe Employment Area, NR5 9JB, Norwich, GB
http://lifeconnect24.co.uk
Stuart Hodgkins
Jan 31,2024Called and spoke with Harry after being unsuccessful trying to place an order online due to postcode not being recognised. Harry reviewed the product I was looking at and assisted in placing the order. Extremely professional service.