To leave a review you need to be logged in
LifeConnect24 is a national telecare provider supporting our customers to maintain their independence by enabling them to stay safe at home and on the go. A personal alarm from LifeConnect24 provides 24-hour support at the press of a button, giving our customers and their families reassurance that help is at hand should they need it.
Reviews 826
Anne
Jan 13,2025This is a great service and alarm for the elderly at a reasonable cost. What we like most about this alarm is that it works everywhere ie in the garden, out and about at the shops and in the home as it works like a mobile phone sim. Recently my mum had a fall and we were fortunately with her but the alarm went off and she was contacted promptly by Lifeline to see if she needed assistance.
Mike Thompson
Jan 13,2025At last the service has gone digital which means I can get rid of my landline. The switch was handled painlessly over the phone, the new box came in a couple of days, and I fitted it in minutes. Testing is easy.
hazel chapman
Jan 13,2025It gives me peace of mind to know that my mum is safe in her own home and if she happens to fall at anytime there us someone on the end of the line to help her
Margaret
Jan 13,2025This was to update to digitalI have been a member of Life connect for some years and fortunately have not had to use them. My neighbour installed the new digital equipment , he rang for some help which was given clearly, the only problem was the time waited for him to be transferred . The checks I was asked to do were clear and helpful.
avril white
Jan 13,2025My replacement bracelet came very quickly, however some of the pieces that came with it had no instructions to say what they were for.
R.K.C.M.
Jan 13,2025Last May I tried to get to my front door fast because it was an urgent call. In doing that I seem to have wrapped my leg around the leg of a nearby chair which sent me flying towards hard furniture. When I woke up I found myself in a tight corner and I could not get up. Life Connect 24 called my son in law and he came to help me get up. Nothing seemed to be wrong with me but the next day my right face was red, blue and black. That took about a week to clear. I am gratgeful for the call that was made and hope it will not happen again. Thank you
Ms Elizabeth Nicholas
Jan 13,2025Helpful ,friendly people answer the call.
Beverlie
Jan 13,2025I am happy with the service but not with the pendent I have !! I have been with you for quite a while now . Last time the yearly payment was due you took a much higher amount out of my bank without letting me know it had gone up . Luckily the money was in the bank . When I got in touch after a lot of toing and frowing I decided to upgrade to a digital machine just to get a pendant with a chain . The rope chains get dirty wearing them all the time .The payment is now way over £200 per year . You also told me that all the machines were going digital anyway !!! The new metal chains is awful !!L it catches on my neck . I have had to go back to my original pendant with the rope chain again !! Over £200 for this is disgusting !! When the agree,ent comes to an end I will have to find another supplier .
Dilys
Jan 12,2025Very easy to set up. Great distance range even outside the property. Peace of mind is the main purpose of this lifeline. The people we speak to are always very friendly.
Lindsay
Jan 12,2025Polite interraction during set up/test.
Tricia Skinner
Jan 12,2025I feel good now I’ve got the personal alarm. It has helped me many times when I’ve fallen. The response is efficient and caring. I’ve had phone calls checking on me when I’ve had to wait for help!! It’s a great service and well worth the money.
steve
Jan 12,2025I feel so much safer with LifeConnect24 in easy reach. After a number of falls I was becoming very anxious as I cannot get up on my own. LifeConnect24 has been great - they are invariably courteous and very patient. When there have been appalling waits for an ambulance crew of up to 16 hours in one event, LC24 have gone an extra mile to get me help earlier. The people there are very understanding and a pleasure to deal with... obviousy I would rather NOT have to trouble them! But it gives me oeace of mind to have someone able to assist.
Jammet
Jan 12,2025Very professional and apologetic
Margaret Bradford
Jan 12,2025Although I have never needed to use the service in an emergency on the rare occasions that I have accidentally activated the alarm I have always had a quick response to check that I am okay , they have always been very friendly and polite whilst talking to me
Paula Whitewood
Jan 12,2025Spoke to Carrie and also Harry when enquiring about transferring providers for dad’s lifeline. They were both very helpful and dealt with my enquiry efficiently and quickly . On receipt of the equipment it was connected instantly and tested with the call handlers.
Andy
Jan 12,2025SHOCKING!!! Renewed my mums contract on the 20th March this year at a cost of £169. Sadly she passed away on the 24th April. Let Lifeline know & they sent me a pre paid label to send the machine back. What with the grief of losing my mother, having to deal with probate & everything that goes with the loss of a loved one i fell into depression & had forgotten to send the machine back. Yesterday i received a letter asking for £100 for not sending back the machine. I spoke to a man called ( i am not allowed to give his name) who was not understanding & said i should read the t&cs. I have paid for rental of the machine until the 19th March 2025. There is no refund for early cancellation so the rental has been paid for 1 year. Seems to me that you want the unit back to make more money on it. You will receive the machine back but not £100. They also sent an email to my mum dated 28th Nov, saying, & i quote, "speak to you soon"...she had passed away on the 24th April. PLEASE, PLEASE use other local companies usually run by your council & not this uncaring, faceless company! If i could have given 0 stars i would have done. DISGRACEFUL!!! UPDATE... THIS REVIEW ALONG WITH OTHERS WERE ORIGINALLY POSTED OVER A MONTH BACK. LIFECONNECT24 HAVE TRIED RELENTLESLY BY USING THE DEFAMATORY CARD, ADVERTISING & PROMOTIONAL CARD & MANY OTHER UNDERHAND WAYS & HAVE FINALLY HAD THEM REMOVED & MY TRUSPILOT ACCOUNT CLOSED. ALL BECAUSE I HAVE SPOKEN THE TRUTH. MY AIM WAS TO MAKE PEOPLE AWARE OF THEIR SHOCKING CUSTOMER SERVICE & I HAVE MANAGED TO ADVISE AT LEAST 12 NEW CUSTOMERS FROM USING THIS BUSINESS & THESE PEOPLE HAVE ADVISED MANY MORE. TRUSTPILOT DO NOT REPLY TO ME BECAUSE OF THE MONEY LIFECONNECT24 SPEND WITH THEM. SO MUCH FOR BEING INDEPENDANT...TRUSTPILOT ARE JUST AS BAD AS LIFECONNECT24.
Robyn Bigglestone
Jan 11,2025Unfortunately i cannot remember the lady i spoke to but she was very helpful. She had a lovely telephone manner and it was very refreshing to speak to someone who was clear, patient and not trying to pressure me. I get the product tomorrow so i cannot review that yet but the service was great. Thank you
Ann
Jan 10,2025I was immediately made to feel welcome and not a nuisance. After a few questions I was given the essential information which aided me to make a decision. There was no sense of being pushed into using the service, but Chloe was warm and helpful.
Helen Greaves
Jan 09,2025I received advance notice of annual dd for falls lifeline.the dd had gone up from £229 last year to £374.90.lst its a clear error smartlife falls alarm is £229 per annum on website.tried emailing dd to raise billing error.email could not be delivered.email address not found. 2nd tried customer service 15.34pm 0800999400 to raise billing query.operative adamant bill was correct despite not asking me for account details.reckoned I had paid £330 this previous year .I hadn't.I paid £229.00 12.4 .2024. Customer services refused to believe me about my own account.Would let me speak to supervisor.I asked to then close my account..told no one available to speak to but they would ring me back shortly. No one did. I rang back 18.25pm to speak to customer services on 0800999400 .The salesman agreed there waS a possible billing error on my account .thought it looked like there were two lifeline accounts under my name.one for falk alarm and one for smartlife falls alarm. Wonder if I was been charged for unreturned machinery.I returned failed falls alarm base unit when my landline went digital july 23 and the base failed.Lifeline24 had not raised any query about missing equipment before now.That equipment was returned with tracked delivery.I asked for my account billing to be paused as there are clearly something very wrong with my account. As he was sales he would ask billing dept. to get in touch asap.I am very concern lifeline billing and customer service is so poor.I can't rely on it to manage my account correctly.my package cost £23.99 a month.There is no way this bill dd 374.90 is correct.I can notafford this.I need to close my account.
42 Barnard Rd,Bowthorpe Employment Area, NR5 9JB, Norwich, GB
http://lifeconnect24.co.uk
Jackie Edworthy
Jan 13,2025I live on my own and since having my pendant, I certainly feel more safe. To my mind, it is well worth the money, to have a sense of security.