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Reviews 827
Gloria Agee
Mar 02,2022Clean, organized, and great management!
Daniel Chanis
Mar 02,2022Best storage place I've used in Houston. The prices are very reasonable, the facilities are airy, clean and lots of internal light. The units have their own light inside! Great value and the staff is superb!
Nicole Patch
Mar 01,2022I’ve been a customer since 2019. The facility was owned by a different company then switched to Life Storage. I had no issues with the switching of companies or the manager at that time. Over the period of 3 years the rental payment increased twice, this okay since it is climate controlled and clean. I felt my belongings had been safe. Here’s my issue, I’ve always been on time and never had missed a payment. Last week I received an email from the new manager, Tracey. She charged me for February and a fee. I called Tracey regarding this email and the fee. She said I never made my February payment and my card info bounced back with a bank fee. I explained to her I pay in advance, February was paid in January and on my said of the portal I’m not due until March 19, 2022. I have a screenshot from January showing this and emailed it to her. This is when I would’ve logged back in to make more payments and update my card information. Common sense. She began to call me negligent and talked to me as if I was a child “let me explain this to you oneeee moreee timeee” , “are you done? Ya gonna let me talk now”. It was frustrating. She could’ve handled the situation better, especially being in management. Instead she didn’t listen to my concern or really look into it. Why is my portal saying I’m due in March and Lifestorage is withdrawing funds from my account if it isn’t due. I was fed up and decided I’m going to cancel my unit and go to another company who does not treat their customers this way or talk to them like it. On Sunday I get to my space and my unit has been locked. I was HOT! I’ve paid my dues and my belongings are locked! I waited until the office was opened and a young gentleman had to deal with me. I was frustrated but i held my cool because he had nothing to do with his manager or the situation. He unlocked my unit and closed me out. He was polite and professional. I paid what life storage says “I was due” but I wanted to speak to corporate. I’ve been over charged at this point. The gentleman gave me the number. I called today 2:30 and corporate can’t even answer the phone. Hopefully they can return my voicemail. If you can’t speak to your customers with respect you’ll lose business. If you can’t pick up the phone you’ll lose business. If you over charge your customers you’ll lose business. If you can’t get your online portal correct you’ll lose business. I do not recommend this facility to anyone
JT Bouska
Feb 28,2022New clean place with super friendly associates . Very easy to do business with! Highly recommend
David Brooks
Feb 27,2022the young lady's were great!
Deana Martin
Feb 26,2022The service was explained with great care and the rental was made easy
Tammy
Feb 26,2022Brian was very helpful. Very clean facility, plenty of cart for multiple people to use. Would recommend for your storage needs
Sabrina Carter
Feb 26,2022Renee is awesome at what she does she got me in at no problem she’s awesome I love my space I love it
Robin Fontana
Feb 26,2022Excellent storage facility Clean well maintained Helpful staff Jim loaned me a lick while I was moving from one unit to another
Pat
Feb 25,2022Crystal was very polite, knowledgeable and efficient.
James Mcgarvey
Feb 23,2022Mickey was great. Thank you.
Maria Cardona
Feb 23,2022Great customer service would highly recommend to all. Amazing people
Bobby Everidge
Feb 23,2022Mike was awesome. Very helpful. 5 stars.
BV Services
Feb 22,2022Rich at life storage is always helpful, polite, tries to accommodate us in every way possible and provides us with an excellent customer service experience. Thank You Rich
Eddie Davis
Feb 22,2022Great customer service.
Charles ORourke
Feb 22,2022Donna was great and super helpful.
Michael Andrew Martinez
Feb 22,2022The manager at Westminster, Co. facility charged me a $50 disposal fee for being prompt from getting a car seat(baby) off the property. When I arrived the car seat was still there, and she charged me for disposing it, when she didn't dispose of it. I asked her to take the fee off, but she refused to. This is a fake charge and I'm not paying it, therefore I must move out of my unit. I've had problems with this lady, Cybil many times. The late fees , no problem. She is very rude and inconsiderate, she can really hurt your company doing this. Lying about charges that weren't true. People use your services for a reason and getting bunk-charges or fees are not one of them. Lying and harassing customers isn't good for business. Good Luck with this manager, she is loosing business as we speak.
Scott
Feb 21,2022Very Clean and well managed
Kris Limardi
Feb 20,2022Cathy was terrific. I’ve never rented storage space before, but she took her time to clearly explain everything to me and gave me a tour of the facility.
6467 Main Street, 14221, Williamsville, US
http://www.lifestorage.com/
Cynthia Miller
Mar 02,2022The employees were very professional and friendly. They made me feel welcome!