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If you are looking for customized services in London from your laundry service, then the best option at your disposal is Love2Laundry. Founded in 2014, we follow a dream and and we aim to serve our customers in a way that far exceeds expectation. Being one of the leading laundry service providers, we know our customers’ mindset. It is not easy to come home from a hectic day at the office and rush to the nearest laundry service with your clothes. So, we have an array of services to make things easy for you. You need not tolerate late deliveries, low standard of work merged with high prices.
Reviews 853
LaPetiteFleur Des Iles
Oct 15,2024I have been using this company for 4 years and recently when I wanted to place an order I noticed that the app had completely changed. Impossible to understand what you are doing on this new app. Long story short, I placed an order for collection and the time changed due to road works. Drop off time also changed from 4-6PM slot to 7-10PM. Whilst checking the app I apparently cancelled the drop off time without even knowing that I did that and got charged £5 straightaway and an email saying that I cancelled. Contacted customer service and they said that the drop off is still happening and they will refund my £5. When the person ( Amir) arrived to drop off I noticed straight away that he gave me back one cylinder bag when I had given 2 big reusable brand new laundry bag which was given to me a few months ago by them but which they have now decided to keep. The reason was that the zip was broken ( for BOTH BAGS???) which I know is a complete lie. I contacted customer service and they basically said they don’t take responsibility for bags. I never had an issue with this company in 4 years but this is a “new” company since they have been taken over. Clearly the management and people have changed. The app is abysmal. Terrible customer service. If there was an option to give zero star I would have done so.
Laura Frost
Oct 12,2024I have not received my laundry despite receiving an email to say it’s been delivered.
Samantha Drewery
Oct 09,2024Although the website site clearly advertised as in my area, this is not true. Can you please be more transparent. Thanks.
customer
Oct 08,2024Had multiple orders from Love2laundry and started well. The cleaning has generally been ok but service has been consistently worsening. Latest delivery came late due to the order not being processed on time. For the last 4 orders, couriers have consistently tried to pick up and deliver outside of the agreed times; this week trying to deliver at nearly midnight when the agreed delivery time was 17:00-20:00. A recent IT change means prepaid bundle orders are no longer visible so the customer has to arrange over multiple messages rather than simply placing an order on the app. Customer Service team is very apologetic when these issues are raised but has done nothing to improve the service.
customer
Oct 07,2024Convenient, easy, efficient
Faris Al-Askari
Oct 07,2024Great communication, always on time
customer
Oct 06,2024Drivers are exceptionally friendly, always come with a big smile 😊
HM
Oct 06,2024The laundry is well done and the people who deal with enquiries by email are generally helpful. However, the website is glitchy and delivery and collection times are sometimes honoured and sometimes not. For example, having booked an 11am to 2pm slot last week the person came to deliver unexpectedly at 8.45am. When I mentioned that they were early they just said that they had lots of drop offs to make. On some other occasions, collection or delivery has been later than booked.
Hassan Makhlouf
Oct 05,2024Lost my clothes and sent me back someone else’s dresses. It’s been two weeks, no follow up, no customer service, they even refuse to give me a refund!!
Simon
Oct 03,2024Need to get back to high standards: 1st- the app didn't work; 2nd the website didn't work. Then I'm told by support to logout & back in. Didn't work. Waited a couple of days and deleted the app. Was able to order through the website eventually. But, it's becoming usual for deliveries to be delayed by a day. I had an interview for a job; I ended up wearing an old wedding suit. A standard email is issued with apologies and someone called to make re-delivery but, a contract is such and missed deliveries are becoming usual. A 50% discount should be issued. In the future, I'll take the delivery time with a pinch of salt and just expect a one week turn around. I was lucky this time. But, I could have been really damaged by the standard of service I'm experiencing from Love2Laundry. I feel they need to improve their app (it was good until someone messed it up) and the website. Also, be honest about delivery times rather than make contracts that go unfulfilled.
Lisa
Oct 02,2024Great service, Glad i found a new company to do my laundry. Easy collection and drop off service which is great.
Simon
Oct 02,2024When is a 24 hr service 48+? When you buy it from Love2Laundry, you are then informed after the event that they don't actually offer that service in your area (but you asked for my postcode and then confirmed a 24-hour turnaround). Every step of the way (and 18 emails concerning two, yes two, 5kg bags of laundry), the customer service was poor, tin-eared, and in some cases borderline authoritarian: 'We expect your cooperation and understanding in this regard.' What felt like an indulgent treat ('hey, let's just try one of those laundry services') made me look wistfully at the people sitting happily reading their books in the local launderette, paying a lot less, and writing fewer cross emails to ChatGPT customer service bots.
Deborah DUNSFORD-WHITE
Oct 01,2024Delivery driver is excellent!
Kai Xin Leong
Oct 01,2024the clothes are clean and it took little time
Fahar Qureshi
Oct 01,2024A life changing moment. Some companies are born great; some have greatness thrust upon them. Still others achieve greatness. This company has achieved greatness through hard work and unstinting endeavour.
A MN
Oct 01,2024I got same day collection and delivery within 2 days as promised. Have not found another service that matches this speed. Price is reasonable for the service and the amount of bedlinens I sent. Would recommend and will use again.
Chloe Burton
Sep 30,2024Never collected laundry but lied and said they had
valerie honeybal
Sep 28,2024Reliable , delivered on time , pleasant driver.
S R
Sep 28,2024Love2Laundry has always been a pleasure to deal with. Firstly, they are transparent about the charges and prompt with their service. I recently made an error with selecting my delivery date and they rearranged it as per my convenience despite me making the error which was really appreciated. The various customer service contacts I dealt with from the pick up person to delivery person to the person dealing with my query on email were all very pleasant and professional!
Cancio Fernandes
Oct 17,2024Excellent service and delivery