Lulu Guinness
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Lulu Guinness was founded in 1989 by its then 29-year-old eponymous designer. Since its conception, the brand’s intention has always been to create playful and striking designs that empower the women who wear them.
Lulu Guinness designs are regularly seen on the arms of trailblazing women, such as Kate Moss, Adwoa Aboah, Emma Watson, Poppy Delevingne, Paloma Faith, Helena Bonham Carter and Dita Von Teese. These are women who embrace their own strength and femininity, and are never afraid to push boundaries with their sense of style.
Influenced by one-of-a-kind creatives, such as the Surrealist fashion designer Elsa Schiaparelli, the brand is known for its light-hearted, playful and timelessness spirit – which the Lulu Guinness women have.
Reviews 354
LF
Jan 22,2021Excellent professional and friendly assistance from Sinead - thank you so much. Trainers arrived within two working days. Exceptional service and quality purchase, very pleased.
Susan
Jan 21,2021Sinead was very helpful and was very responsive. Professional service.
Linzi Harding
Jan 20,2021I placed an order that was delivered quickly- excellent service but this is what I expect. Lulu Guinness really shone through for me with the customer service. I couldn't be happier with the help I received. The response was the perfect example of informative and friendly. Sinéad was great. I don't know how big the organisation is, but I hope those in charge see this review and recognise her great skills.
Julie Snowball
Jan 20,2021I was unsure which size trainer to buy as I'm a half size and as you know wether you get your size they can vary widely . Sinéd gave me advice and those beautiful trainers fit like a glove.
Ellen Cuthbert
Jan 18,2021Sinead was very helpful And very pleasant.First time ordering with Lulu Guinness very satisfied with the excellent service.
Suzy P
Jan 17,2021Excellent service again from the team. Very quick response to my query which was resolved instantly! Awaiting delivery of my order due tomorrow, which again is very quick. Well done Lulu Guinness; I will definitely purchase from the website again. Thank you.
Mitzi
Jan 16,2021Just wanted to say a big big thank you to Lulu Guinness for her amazing red (lips) luggage. I have just received my delivery today. Three words, Wow! Wow! Wow! I only ordered my case two days ago and it’s arrived. Lulu Guinness London is probably the most reliable websites I have ever used. I have ordered from Lulu Guinness many times and they never fail to be the BEST of the Best. Can’t wait to use my beautiful case for travelling to NYC December 2021 NYC (fingers crossed)
Amanda Kaye
Jan 16,2021My query was answered quickly and efficiently. Lucy was very helpful and friendly. Would definitely use this again to ask a question.
Deborah Isaac
Jan 14,2021Lucy was very helpful with my request to change my delivery address at short notice.
Phyu Thant Sin
Jan 11,2021Bought a beaitiful vanity case and matching spinner. Found a missing straps inside the vanity case & contacted to customer service. Polite & speedy service provided by service team. Received the straps in 48 hours. Excellent service.
Julie
Jan 11,2021Bought a beautiful large red lulu suitcase in the sale. Arrived on the day I was informed, beautiful product and condition, did not notice until day after that the 3 draw string bags were missing. Contacted Lulu customer service via email, response did not arrive for a few days, I guess maybe customer staff not in the office Was told the missing items would be posted out, they arrived today. Thank you Lulu team. Will deffo be buying again
Mrs Elizabeth Smith
Jan 11,2021Was trying to order Antique Rose hardsided vanity case, and matching small spinner case, but only one item was in stock. Was told it may come back in stock. Really hope so! Please keep in touch. You've been so helpful. Thank you for that! Liz.
Jennifer Crowther-Green
Jan 11,2021Fast prompt customer service. Thank you Lucy.
Emma
Jan 09,2021Super fast delivery and the products come well packaged and are great quality.
Jayne Martin
Jan 08,2021An amazing customer service experience after ordering the wrong colour suitcase - Lucy from customer service efficiently sorted a seamless exchange ! Excellent communication.. I love LuLu Guinness anyway but this so exceptional customer service - thank you Lucy.
CC
Jan 08,2021Lucy was able to answer my question when asked about tracking. great customer service! pleased with the product received.
customerF
Jan 05,2021After I accidentally re ordered a vanity case I already have, Lucy from customer service helped me to get it cancelled. I had to order the other item I wanted again but it still arrived within 2 days. Very happy with service.
Iain Jones
Dec 29,2020After ordering the wrong colour Suitcase for my Daughter back in October for a Christmas Present. They have been quick to arrange collection and refund for me to repurchase the right colour. Amazing Customer Service.
Yvonne Sargent
Dec 27,2020Very helpful, and fast reply to my query. Couldn’t ask for anything more
14 King Street, Covent Garden, WC2E 8HR, London, GB
http://luluguinness.com
Jeannette Croft
Jan 23,2021I was trying to order a handbag which was included in your sale, and couldnt click on the item.I was getting a little frustrated,that was when i sent a question to you. I then realised that the item may be sold out. One of your team did reply but I lost track on my computer so we didnt come to any conclusion.So I think I was correct after all. Anyway I bought another bag{I buy them for presents by the way).Anyone I give them to are always thrilled to own a Lulu Guiness!! I have my own collection I must add.Thank you so much for all my lovely bags.