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Reviews 822
Lauren Chelman
Dec 27,2024I contacted luxury escapes as I needed my booking amended Tara P was very helpful and contacted the hotel and had my booking amended promptly and quickly. She followed up with a phone call and an email. Her customer service skills were fantastic .
Ken Regan
Dec 26,2024Tara P was my Luxury Escapes consultant today and she did a marvellous job fixing a problem we had with our reservation at the Raffles Dubai hotel. The hotel created the problem, not Luxury Escapes. Tara P was in constant contact with me and the hotel, she is very friendly, professional and a pleasure to deal with. Fantastic Staff like Tara P is the reason I continue to use Luxury Escapes after many years. Thank you Tara P
KERRYN
Dec 26,2024Gift card expiry Our gift card expired by a few days and they refused to reinstate it My father is in palliative care and we really would like to take him on a short break to spend some quality time together. Would not recommend !
sheri greenstein
Dec 26,2024Awesome service by Gemma E. Can't wait for my holiday.
Samuel Nix
Dec 26,2024Gemma E was great, fixed my issue without any problems
Kate
Dec 25,2024Gemma E was very pleasant and helpful today when I booked my escape for the wrong dates. I needed to change the dates and the standard of accommodation which I was unable to do online. It was good to speak with an efficient and capable person.
Betty LaMarr
Dec 25,2024The property was excellent. Clean, spacious and great ocean view from my room and while dining in the restaurant. The staff was very friendly and accommodating. I loved the Luxury Escapes amenities, fast track custom clearance, special menus and drinks.
Damian
Dec 25,2024Great service and very polite on a concerning situation that was dealt with very professionally on Christmas Eve when wasn’t expecting to get to speak to anyone. Twara G deserves a shout out for her lovely calming manner and how she dealt with my situation. Thanks again to TWARA G
Mike Bone
Dec 24,2024All the ladies were dealt with more than helpful, organizing the extension and contacting the venue to arrange the continuity of our accommodation. If all travel companies were this organized and helpful how easy would travel be?? Big shout out to Emily B what a delight to talk to, well done!!
Alison
Dec 24,2024Gemma E was very helpful, facilitating my request on the phone in a friendly and professional manner.
John Hatch
Dec 24,2024Gemma was fantastic in her customer service and had it fixed in a minute- brilliant
Donna
Dec 24,2024I had a query regarding purchasing a voucher and spoke to Bryan B and he was extremely helpful and solved my query within a couple of minutes and then followed up with an email which included detailed instructions on purchasing the voucher.
Jemma R
Dec 24,2024Luxury Escapes have been brilliant in their support of us following the Vanuatu earthquake. Lychota M, Jake and Tara P were instrumental in helping us secure a refund on our reservation and making swift alternate plans to travel elsewhere in less than a week. No matter what we encountered, we had support from Luxury Escapes that made it all far easier than if we were making the arrangements ourselves. Lychota M helped our communication with our original resort to secure a refund, Jake helped us find alternate travel (as well as giving us suggestions to make our transfers easier) and Tara P assisted us with a discrepancy in our booking and resolved our sea transfers (worth ~$800) within an hour. They each have been so genuinely helpful and efficient; we couldn’t be more grateful. My sincere thanks to Lychota M, Jake and Tara P for getting our honeymoon off to a brilliant start!
Mimi Wang
Dec 24,2024Gemma E was able to quickly resolve an issue that didn’t work via website self service. No guilt or hassle for needing to change our plans.
LadyIn Lead
Dec 24,2024Luxury Escape, WOW, absolutely amazing team. One service member that really went up and beyound Josh Zuker. You understood my needs from the very beginning. Addressing all my questions and made Greg and I feel at ease . Thank you. We are so excited about our upcoming holiday to Likuliku. Thank you Josh
Miss Komal Vanza
Dec 24,2024I would worn everyone before booking any more holiday escapes with Luxury Escape. They have ruined my son's Honeymoon completely. He had booked the hotels with them good few weeks/months in advance and fully paid for. When reaching the hotel yesterday, he was told there was no room available that he had booked and had paid for and they put them into a basic room available. Luxury Escape toom my money and confirmed booking for the suite room but they only paid the hotel for the basic room and booked. A whole day of constant calling where they could not even bother to return calls to try and resolve the situation most of the time .... I have submitted this review on behalf of my Son who is currently still in Mexico struggling to get the room they had booked and not to mention lost 2 nights of the accommodation that had been paid for weeks ago. It is DISGUSTING. I WILL be updating to confirm the outcome of this issue if and when resolved. Booking ref.F245A4
Eric Khan
Dec 23,2024Had an issue where I purchased a voucher as a gift but it showed the dollar value. Sent an email and Tanya responded asap. She has fixed the issue and emailed me a new voucher that could be given as a gift. Awesome response and correspondence from Tanya. Thank you so much
Dia
Dec 23,2024Bryan B, the Cudo consultant, who took the call, followed through with my request and got the job done, although it was quite a process. Thanks to Brayan B's effort, if not I would have had to beat around the bush for longer. Thank you.
Paul Smart
Dec 23,2024A very good hotel supported by a great package offered by Luxury Escapes. Banyan Tree is one of Bangkok’s very finest hotels and I hope this package appears again as I would unhesitatingly repeat.
Level 4, 68 Clarke Street, 3006, Southbank, AU
https://luxuryescapes.com
Cheryl Barnes
Dec 27,2024Luxury escapes answered all queries promptly, found all staff very helpful. The booking process was stress free and the end result was more than I anticipated. A big part of this was due to the wonderful tour guide who was with us 24/7 Nam Nguyen Cuu. Nam was so caring of all on tour, very informative on all subjects be it history, geography, food, people, etc. Hotels five star and as the tour had only 10 participants, very congenial. Large air conditioned buses supplied, excellent drivers. All of the tour flowed perfectly.