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Reviews 822
Inblue
Dec 18,2024I had a problem with the booking with Luxury Escapes, and I spoke to Widhora P at Luxury Escapes, who was able to fix the problem with no issues. Thanks again. Luxury Escapes are highly recommended and trustworthy
Ruby Daniels
Dec 18,2024Brooke from sales department was very attentive and helpful to our request for a change of tour dates.
Wilson Loh
Dec 18,2024Tania G was a great help with quick replies. I am lucky to have gotten her support.
Diane
Dec 18,2024Unfortunately my account was scammed and my credit used but once I had reported it to Luxury Escapes Annabel assisted and resolved my issue immediately. I was very impressed with her responsiveness to our issue.
PV
Dec 18,2024I don’t know how to express our gratitude to Emily G. The relief that she gave us for such a distressing situation was incredible. My mum fell and fractured her spine - but for Emily we would have lost our money, our booking. She went above and beyond to assist us in deferring our travel dates. We are forever grateful.
Rick Thomas
Dec 18,2024Very prompt response Mohamad A and team We had an event booked through you guys but my wife fell ill on the morning of this event and we couldn't go, I sent an email away and Mohamad A and his team took care of this for us, in the way of a credit, which we have 1 year to use Thank you Mohamed A and team, much appreciated
Lynette King
Dec 17,2024Widhora P , was so very helpful and quick getting back to me regarding my inquiry. My family is very excited to be returning to Bali in January, looking forward to thanking Widhora P personly
Rene Rasmussen
Dec 17,2024Booked several great deals with Luxury Escapes and the standard and customer service is always TOP NOTCH... Don´t hesitate - Book !! PS: Received - again - Fantastic customer service from Tania G as we were missing a confirmed airport transfer - Tania fixed this directly and immediately - GREAT SERVICE TANIA G ! :-) Will definitely continue to book Luxury Escapes in future
Grace Barry
Dec 17,2024Tara P was excellent, helpful and ultimately resolved my query. Based on this experience, I will absolutely use Luxury Escapes again. I was very grateful for the thoughtful and considered manner that Tara P dealt with my query, including calling with updates and then after to confirm that the resolution was suitable. Highly recommend.
Hazel Bruegging
Dec 17,2024Well we have not stayed there as yet but we had to changed our reservation & Nikita M was very helpful. He went above & beyond to help us with the change. Thank You Nikita
Dee
Dec 17,2024Amazing customer service. I made a silly mistake when booking which wasn’t straight forward to correct but Imran M was incredibly helpful and solved my issue very quickly.
Chris
Dec 17,2024Prompt professional
fred
Dec 17,2024my purchase of hotel booking was sorted in a quick and professional manner,by a member of your staff
Irwin Victor Dorairaj
Dec 17,2024At Double Six, Seminyak, the ambience of the hotel, room decor, size and amenities, the exceptional customer service of all staff from different departments, F&B Operations, food and beverage were excellent and to a high quality. It was monies worth and a place to visit again for utmost relaxation. The staff were friendly, helpful, informative and knowledgeable and always greeted with a smile.
Bob Eckhardt
Dec 17,2024Gift Voucher I received a gift voucher last year from my employer for 11 years of service. Due to some ups and downs over the past year, I wasn't able to redeem this as soon as what I would have liked. As I was planning a surprise for my partner, I thought what better time. I then found out the booking time had lapsed and had reached out the customer service team. Mintra went above and beyond and made this happen, confirmed the booking and was wonderful to speak to. I can't begin to rate your staff highly enough. I spoke to several different team members who went above and beyond to help me. Thank you all again!
Louise
Dec 17,2024I recently participated in the "Vietnam Signature Foodie Tour," which was marketed by Luxury Escapes as an "ultra-exclusive, small-group culinary journey guided by Matt Preston and Gary Mehigan. Unfortunately, the reality of this tour was a far cry from what was advertised, and I feel compelled to warn others about this misrepresentation as they are now running a similar tour to Asia, beware! 1. False Promises of Host Involvement: The promotional material claimed that Matt and Gary would guide us "for the duration" of the tour. In reality, their presence was sporadic, and they skipped entire segments like Ha Long Bay and Hoi An to vacation with their wives instead. Local guides, with minimal food expertise, handled most of the group activities. 2. Overcrowding and Poor Organisation: What was sold as an "exclusive, small-group" tour turned out to have over 70 participants, which created significant logistical issues. We were split into four groups with little coordination, and the promised "intimate" experiences were completely undermined. 3. Unsafe Cooking Class: The advertised "hands-on cooking class with Matt or Gary" was chaotic and hazardous. Crammed into a space unsuitable for the group size, we cooked with hot oil and open flames under minimal guidance. Even Gary admitted during the session, “I’ve never done a hands-on cooking class for 70 people and, looking at you all, I never will.” 4. Dinners Lacked the Promised Exclusivity: Meals, which were marketed as personal interactions with Matt and Gary, were poorly executed. With so many participants, we had to dine at awkward times—either 5:30 pm or 9:00 pm. At one restaurant, some of us were seated in an overflow room near the toilets, far from the main dining area. The promised interactions with the chefs were reduced to brief, superficial appearances. 5. Missed Highlights: Excursions like the "Soul of Hanoi" tour promised personal insights from Matt and Gary. Instead, we were led by local guides while watching Matt and Gary shop with their wives from the window of our coach. These key moments that made the tour appealing were simply not delivered. This trip was marketed as a premium, intimate experience with renowned chefs, but it was no different from a standard large-group coach tour—except for the premium price tag. To make matters worse, Luxury Escapes has been dismissive in addressing these issues. Their General Manager admitted that the tour "was not achievable due to the number of people," yet the company only offered some guests a $500 credit voucher, which is an insult given the scale of the disappointment. If you're considering joining a "Signature Series Ultra-Exclusive tour with Gary and Matt, I urge you to proceed with caution and look at the fine print.
Barbara Reed
Dec 16,2024Consultant Ava L easily allayed my fears of not being able to see my Bali booking in Luxury Escapes and very clearly and in a beautiful tone and manner navigated me to where to locate my booking which I purchased through Scoop On, fabulous customer service experience.
Nev
Dec 16,2024Personal contact by phone and great follow up with daily updated calls on a scam issue ,
JANINE
Dec 16,2024Gemma E was extremely patient with me and help sort out my technical issues. Very grateful for her help and understanding today.
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Helen Cousins
Dec 18,2024Bryan B was very helpful and resolved the problem quickly and professionally. He carried through with the things he said he would and kept me up to date with what he found out.