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Reviews 668
William Ryan
Apr 15,2024I haven't used this account for over 2 years. I just found out the sports betting wing has closed. None of the contact addresses work and I can't see any way of contacting them now. its not a great deal of money but it is mine! Do I have to go to the Gambling Commission to follow this up?
yousnotright
Jun 21,2022Bet should have been settled 3 days ago, I get an email saying have no idea when it will be settled, hope they get a fine off the UK gaming commission.
Customer Gokhan Vurulmaz
Jun 10,2022My antepost bets settled 3 weeks ago and I still haven't received my winnings. Is anyone else in the same position? Update 10th June 2022 I have received my winnings now
Colin Giles
Mar 22,2022I have now recieved the £40.00 which was in my account from Mansionbet.I got a text on my phone last night about 10.00pm saying I had to send more proof off and I thought here we go again.But on checking my bank account as they have said the £40.00 is in my account well it was 5 minutes ago.I am glad everything is ok now,as it has stressed me to the limit,hopefully now I can be normal again.
Tony Maronie
Mar 18,2022a joke of a betting site. they don't even do guaranteed odds in the horse racing. but you have to take the price they offer. you can't even do an SP bet. absolute joke. the app is also horrible and ther odds are horrible. stay clear of these cowboys
Dylan wainwright
Mar 13,2022Trying to withdraw money and they're saying will take longer as they are closing however they've been able to give me smaller amounts just not the larger one
Kal
Mar 03,2022I joined mansionbet and needed some help, Lance was a great help on live chat, really friendly and had customer service in mind. Mansionbet will be my go-to company for football bets from now on!
mikey
Mar 03,2022Amazing site played on some slots and won over £100 couldn’t be happier staff were great and withdrawals were fast
Denise
Mar 03,2022If I could give less than 1 star I would. Made a single bet with this so called betting site and after a day was sent an email to say they were closing my account as they found it to be suspicious! I thought to myself ‘their loss’ and tried to take back my deposit only to receive a message saying I couldn’t. Contacted live chat (which kept knocking off..it’s obviously done on the cheap like everything else about them) to be told by the very rude agent they were keeping MY OWN MONEY because they thought I was a fraud! Unbelievable. When I told the agent how annoyed I was that I now have to go through the palaver of sending documents to withdraw my own cash, I was told I was making a big deal out of it - so unprofessional. I can see from other reviews they are doing this all the time and I would expect a large proportion write it off as they can’t be bothered to jump through all the hoops. They are robbing thieves!
Geraint Lewis
Feb 26,2022I was only a member less than a month and did less than 20 bets but they restricted my account to maximum stake 2p and didn't even offer an explanation. Stupid site.
Lando
Feb 25,2022IT IS A SHAME WE ARE UNABLE TO DO LESS THAN 1 STAR It is important that everybody is aware of the scams being done by these offshore companies this company has a uk telephone number but is clearly based abroad. I will give you an example of the last 4 days of attempting to withdraw my own money. day 1 - we are doing checks on your ID your drivers license is confirmed but we need to check your address proof. It will be done by the morning the latest, there is nothing wrong with your account. The " relevant team" (VERY IMPORTANT PHRASE) are checking. They will not identify what relevant team this is or what it means Day 2 Your ID has been accepted but you have a duplicate account. The "relevant team" are doing security checks on your account. We cannot disclose the team, or the checks. ***But you just told me my ID is fine and all is verified***???? Now your making a new reason??? Day 3 advisor Lance personally guarantees me at the end of the 48 hr period the money will be sent back to my account as I want nothing to do with these people anymore but they are still doing checks with the "relevant team". **still no idea who or what they are talking about as I have already been verified, still will not tell me what the phrase relevant team means** 4th call 48hrs has now passed. Ben now comes with a new delay excuse movement. The relevant team need a couple more days before we can send your money back. your account is fine but there is a duplicate. Just want everyone to see the delay tactics, lies and deception. There are no checks being done and the account is fine. They are illegally withholding my money. - The practices and conduct are not acceptable as to what that are doing with peoples money and its very important that people shut this down as a matter of urgency. They are using there own people and bots to create positive feedback which is nonsense and you are able to see right through this if you read how the feedback is written. IBAS have now been contacted UNDER NO CIRCUMSTANCES SHOULD YOU GO ANYWHERE NEAR THIS COMPANY.
Serious Swapper
Feb 24,2022Do not send a penny to this company. They are dangerous.. They will take your deposits gladly then find all types of folly to not pay you back making scanalous excuses and using unbelievable delay tactics. Bots are being used to create positive feedback and unfortunately these offshore companies are taking advantage of the lax UK rules. Take heed and real the read peoples true feedback and avoid at all cost. £800 of my hard earned cash is being witheld and I do not know where to turn to get his money back.
PM
Feb 22,2022I Have deposited and withdrawn a few times. Usual withdrawal time was around 4-8 hours But on this one occasion it was over 24 hours. They then phoned me and explained the hold up was because they needed to do some checks. Lance who was the advisor was very helpful and after 3 or 4 mins on the phone he had all he needed from me and issued the payment which was received within 10 mins. One of the better customer services i have dealed with.
Mark Barrett
Feb 19,2022Rubbish site and cash out hardly ever available join any other site
Sean
Feb 13,2022Opened an account yesterday and I was allowed to deposit straight away. Have tried to withdraw a small amount and woke up to an email saying I needed to send a picture in with me holding ID. Never had this before and can't even deposit now. Spoke to Elon on live chat but am patiently waiting now. Will update review once resolved as website is ok and easy to use. Hoping it's legitimate as they advertise with my football team. Another update....won a whole £80 and received the following.. Following a routine review of your account at MansionBet, we have taken the decision to revoke your eligibility to participate in promotions and receive bonuses and/or free bets. Please note that promotion eligibility is at the sole discretion of MansionBet. What a pathetic embarrassing company. Do not open. Live chat was horrendous....agent basically confirmed they restrict accounts when someone wins a few quid. £80 quid....and they restrict accounts. Even if you do withdraw they want selfies and take days. Please stick with credible accounts like skybet and Paddy.
Luke McAllister
Feb 10,2022Live chat doesn't even work, and the one time i managed to get into one the live chat agent didnt even reply
Mike D
Feb 09,2022I only used them once. I signed up a couple of weeks ago as they were promoting a £10 free bet if I signed up and made a bet of £10. So I did that, and then was promptly informed that they were revoking my eligibility to participate in further promotions/bonuses/free bets with no explanation as to why. Wont use them again!
afro lee
Jan 31,2022I seen the 100% welcome bonus. It said "Wager 40x before withdrawing" which I thought was good. Little did I know it meant wager 40x YOUR BONUS!!!! I spent £30 for a £30 bonus but to withdraw, I have to wager 40 x £30 which is £1200!!! This is insane! The wager 40x is misleading as it doesn't even state 40x promotion bonus. I won a fair bit but I had no choice but to keep gambling as I couldn't withdraw. You can win 500, lose 500 and still not be able to withdraw! Such sneaky tactics, do not trust. Only generic "check our terms" responses. No actual help. Even so misleading even in their T&C. Update: as shown by their response below, they mention T&C which I've already stated IS MISLEADING as I'd already explained how and why. This is how little they care about actually fixing the issue.
Michael Smith
Jan 29,2022Very Helpful and generous
732 Europort , GX11 1AA, , GI
http://www.mansionbet.com
david pritchard
Jul 21,2024I agree with a lot of the other comments. This is a disingenuous company with some sharp practices. The only betting company that I have felt the need to close my account. Since then I have get bombarded with "promotions" emails despite the fact that I have unsubscribed three times. The first time nearly two months ago