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Reviews 262
Scotty
Feb 27,2025Great service by Mo at the Preston branch , very efficient and professional.
DMB
Feb 21,2025Do no go here. My car went for a service and was damaged in their care. Now have a fight on my hands to get them to pay for repair. They will not communicate. Appalling service and even worst attitude. So unprofessional. Would give no stars if I could.
Lisa Armer
Feb 14,2025Karina was so attentive and helpful. She listened to what I wanted and found me 2 great options. I wasn't pressured or rushed. She really couldn't do enough for us. She had a lovely professional approach with a smiley personality
Gilly Bunting
Feb 08,2025Me & my partner of retirement years bought a car from Motorparks at the Warrington branch & initially the service was friendly & knowledgeable. After test driving the decision was made to purchase it & all was well. The small repair needed was done to my satisfaction before leaving the forecourt but later discovered other minor issues that needed to be addressed & this is where the customer service began to faulter. After taking your money it was hard to pin down when this would be done given We had only had the new car for a few days. Communication was tense & not always helpful & this aspect gives the trade a bad reputation. We are glad we persevered & fortunately the work has now been done but the original salesman was not helpful in this regard but thank goodness Sami & John made up for the guy who was happy to take our cash but not follow through. Hoping their are no other issues but my confidence in the company has been diminished somewhat but the car is lovely...
Johnny
Feb 07,2025Preston Motoparks, if Adam hadn't been a third rate used car salesman he'd work in a circus, absolute clown. If you value your hard-earned money, go and spend it somewhere else. Motorpark Customer service is non-existent they are ignorant, rude, and clueless at best. The car didn't last 2 minutes without major repairs being required. The sales team at both Preston and head office, just couldn't care less.
Sophie Lipscombe
Jan 28,2025AVOID AT ALL COST…complete liars and time wasters…Warrington branch complete joke! Left a deposit for a car I had not seen due to work commitments, I went in to test drive but the car sounded awful…asked for my deposit back whilst I continued to search through their stock…multiple calls and being told it’s been refunded…surprise all lies…waited for a call from management as requested 5 days later no call…called again there was apparently no manager available…so unfortunately I had to come into the branch…and surprise a manager is available face to face…I would rather buy a 3 legged donkey for transport than speak to the awful sales guys in Warrington….typical 80’s double glazing rats
Sam
Jan 01,2025Our journey started out with Motorparks, Canterbury in a pretty standard fashion. Having had the car for only a day my husband discovered it smelt revolting. The smell was coming from the driver’s seat and was thought to be urine. It was accepted by Tricia, who was incredibly helpful, that the car could not be driven with this stench. My husband was asked to bring the car back but having explained politely this was not acceptable and the car needed to be collected from my husband’s place of work and a courtesy car given in its replacement, Tricia gave up her car and attempted to solve the issue, for which we were grateful. Motorparks had the car for a week and my husband then went to pick it up and unfortunately whatever ‘treatment’ had been carried out, it did not work. I immediately emailed Tricia, it was a Sunday evening and expected to hear back the next day. Having not heard anything I called and was told Tricia had the day off so asked to be put through to the manager. The manager clearly did not want to talk to me as he was free one minute, then I was told he was in the toilet and then when I said I would hold I was then told he was in a meeting! I am just assuming the above to be true but obviously this is just that, an assumption. When I eventually spoke to Parminder he was quite frankly objectionable. As the consumer I would have expected more respect and empathy from him considering the money we had just spent and had been, as described by Tricia, ‘lovely’about the situation we found ourselves in. The conversation got pretty heated and we were getting nowhere so I respectfully asked him if we could ‘start again’ as the discussion was quite honestly heading down an argumentative unhelpful route on both sides. As a consumer I have never been spoken to in such a manner and if calls are recorded I would strongly advise his superior to listen back to it. I asked for reassurance that the situation would be rectified which he flatly refused to give me. He just stated that he ‘was committed’ to solving the problem. Quite frankly it was ridiculous and very unsettling. I’m pleased to say the situation was then passed onto Parminder’s colleague and I never had to deal with him again. A week or so later the situation was later rectified and my husband picked up the car. We never had a follow up email or call to check everything was now okay or any formal apology or gesture to make up for this inconvenience . Our confidence was so knocked by the service provided we spent a further £280 to get the car serviced by Kwik Fit as the trust was gone and we were both genuinely worried there might be more problems with the car. It was a wholly unsatisfactory experience. It is commonly accepted that a workplace is represented by its manager. Having spoken to the manager and experienced the lack of care having eventually received the car back it would seem this to be the case here. I would not recommend anyone to buy a car from this dealership. We may have just been very unlucky but they ‘fell at every hurdle’
ken
Dec 20,2024Preston branch avoid at all costs. Manager ignores emails. Unfortunately for him he owes my wife money and upsetting her is a big mistake on his part as he is about to find out. He’s old school arrogance is from an era of Arthur Daley infact he’s a complete cliche. Hope the higher ups read these reviews and I will be seeing him soon about upsetting my wife.
Deji Sangotade
Dec 20,2024AVOID MOTORPARK PRESTON AT ALL COST! I bought a car from them in February 2024, it started DPF problem in early November, ok fair enough car was already on 76000 mileage therefore, I spent £400 to clear that from other garage different from Motorpark. However, by nearly end of November the car started gearbox problem which I was lied to by the sales lady called Shabnaz that everything has been serviced and I would be fine . There was a part of the driver seat that was broken before they sold the car to me and Shabnaz told me they have ordered it and it should be with me within a month. Since February when I bought the car , I have not received anything from them. I emailed a few times but there was no answer . Then I called and the same lady was apologising to me that she will get it sorted for me. Up till now , I have got NOTHING ! Now I am in a horrible situation as I took car to a garage for fixing gearbox ,the garage told me it will cost me 3 grand! Motorpark lied to me that when I would need to service the car, they have sister garages in the city I live and I can take the car there for servicing, so I paid some covers for servicing on top of the normal car purchase fee. Little did I know that they do not have affiliated garage around me and they were saying I needed to bring the car back to Preston even if I needed to service. Everything about them :customer service, sales all ZERO!! Now I have no car as I have had to sell the car to "we buy any car", car was purchased for £6000+service cover. Bought by "we buy any car " for £1000. I AM TELLING YOU NOW, AVOID THIS SHADY COMPANY!!!
April Boys
Dec 04,2024AVOID! (Oldham branch) Please take your business elsewhere!! Nick the service Manager lies lies lies - and funny how the call records to prove your lies ‘weren’t recorded’ absolute shameful company! Report to trading standards and hopefully they will get shut down eventually! Getting advice on legal action next step due to these fraudsters!
Mircea Colese Siklodi
Dec 04,2024COUNTY MOTORPARKS ,CHELMSFORD On January 2024 I purchased a car from the CountyMotorparks, Chelmford. In the beginning of February , I realised that my Android Auto does not connect and contacted the dealership regarding this matter as my car was still under warranty. After keeping my car in the service for one day I was told that everything is fine with my Android auto. I was assured that my display is working and and advised to buy an original android cable.I didn't need to use my satnav until March for a long jurney and after purchasing a cableand wanted to connect my phone to my car, I realised that the issue is still there and android still not working. I contacted the dealership later in the month and I managed to book my car for July. Then they carried some more investigation and they diagnosed the that mwith a faulty screen and port. The car was still under warranty and I been advised that the parts will be ordered but they wouldn't know when they will be deliverd . I was told to be ' Happy that my car is drivable " not like others and I can wait. When I came back from holiday I contacted the dealership for an update and I was told to bring the car back as there is new service manager and they don't have informations from previous investigations so they need to diagnose the car again. I was booked in and the confirmation of half screen not working and the port not working was confirmed.When I asked about the previous order from July I was told that the order was place on standby and they cannot find the order anymore.Now, the dealership does not want to deal with me as the car is out of warranty and they don't want to bring the order up to fix my car as they have to pay for the parts( around £1000).As I've been trying to contact them in the past 2-3 months i was always told that the service manager is not available and he will contact me as soon as possible. I am extremely disappointed by the dealership and I would advise everyone buying from them a car to check properly what you purchase. For the amount of money paid for the car I was expecting more courtesy from them. REALLY DISAPPOINTED
Chris
Dec 03,2024Today, I ventured into Motor Parks Preston with one clear goal: to buy a car. Simple enough, right? Oh, how wrong I was. A salesman (if that’s what we’re calling him) approached and asked if he could help. I explained that I wanted to see a specific car they’d advertised. First challenge: he couldn’t find it. After some wandering about, he finally discovered it… up on the ramps. No biggie, I thought, maybe they’re doing some routine service work? Turns out, he had no clue. I then asked how long it’d take before I could actually view the car. This seemed to throw him entirely. After much deliberation, he managed to estimate “about an hour.” Fine by me—I could use the time to go over the vehicle’s history, service records, MOTs, and all the usual bits of information. So I requested these details, expecting the usual binder or printout. What did I get? A single handwritten receipt for the service history of another car entirely. Impressive, right? Surely they could tell me how many owners the car had, whether it came with a service book, how many keys it had—basic stuff, surely? Nope. Nothing. Nada. Zilch. I sat there, momentarily dumbfounded. “So, you have no information at all for me?” I asked. His response? A confident “No.” At that point, I left and sat in my own car for ten minutes, wondering if I’d accidentally stumbled into some sort of hidden camera show. Spoiler alert: I hadn’t. Still clinging to some shred of hope, I called the dealership manager to explain the situation. A short conversation ensued, ending with the classic promise of “I’ll look into this and call you back.” Did they? Of course not. So, congratulations to Motor Parks Preston! You’ve officially earned the “Worst Customer Experience and Sales Prevention Award 2024.” Wear it with pride
Ushnah
Dec 01,2024I wish someone had told me to avoid the Preston branch of this company. I have bought 3 cars prior to this from other dealerships and never had any issues in the past. I have just bought an expensive new car from them today and I am left with a bad migraine since morning. The amount of distress caused in the process is not worth buying anything from them. Experienced the worst customer service I’ve ever received. They are rude, aggressive and inconsiderate. Also incompetent at what they do. Deal with a company who values customers, avoid them at all costs. I wouldn’t recommend them to my worst enemies, let alone family and friends.
Christopher Field
Nov 27,2024OMG! Where to start! The Expensive Mercedes we purchased was or is thankfully fine atm,but when purchased the screen price included 800 pounds of add ons which were not worth the paper they are written on. After I had paid over 16k for the car which I asked for absolutely no add ons/warranties it was then I noticed the price of the car was 15.3k and I had paid 16.1k and I requested a refund of the 800 quid of warranties I had told the salesman I did not want.I was advised by the salesman(and I'm sorry his name escapes me but they all seem keen to simply sell you the car)that the warranties were apparently free!...when I pointed out my receipt which I was guilty of not noticing at the time said the car was in fact 15.3k and that I could have had it at that price without the crap warranties(pls see other poor reviews for evidence of this)I said no....I want a refund of the 800quid of warranties. This is where it got VERY SHADY AND DISHONEST....the salesman then said the 800 quid of add ons was built into the finance deal with BlackHorse and if I wanted a refund they would have to rip up the finance deal and renegotiate a higher rate which would ensure they got their 'missing 800 quid,I said OK give me 5 mins. I then rang BlackHorse who are one of the many finance houses who have been sued for billions recently for shady practices and informed them of what I had just been told....to say they were not happy would be an understatement and they advised me that the deal was done and they could not AND DEF WOULD NOT change any apr figures to make up for the Garages shady dealings. I then rang the salesman back and told him I was coming down to discuss/resolve this issue(PACK OF LIES). When my wife and I went to the sales office at Preston to resolve this I was insulted to be told I was "trying it on and being cute" by the SALES MANAGER Adam,NO APOLOGY,NO ADMISSION OF OK CHRIS YOU HAVE BEEN ADVISED WRONGLY... EVENTUALLY agreed a 350 gbp refund which I then had to chase for a month....I also had to chase the missing service history and was simply told well its a Merc,go and get it from them!!! Apart from what seems thankfully and totally by accident ...i seemed to have chosen quite a nice car with no outstanding faults that it seems many,many other customers have been stiffed with. Know your rights people....another point on which Adam insulted me on. Under the 2015 sale of goods act you can return a car within the first 30 days if you are not completely happy with it,and get a FULL REFUND. AND Adam,for the next 6 months the car is fully covered for ANY major non wear and tear issues,ie: engine,gearbox,exhaust system etc. I KNOW THIS BECAUSE AS I TRIED TELLING THEM BEFORE ADAM CUT ME OFF..... I HAVE SUCCESSFULLY SUED 3 CAR FIRMS FOR MYSELF AND 2 FAMILY MEMBERS OVER THE LAST 4 YEARS OBTAINING OVER 16,000 GBP IN REFUNDS. Sorry to rant,short answer....AVOID THESE COWBOYS FGS!!! Ps: Also had to chase the 4k trade in price they had paid for my wife's Fiat 500 for 2 weeks that they should have paid BlackHorse,was 2 days away from BlackHorse taking an extra finance payment from me....and the Fiat was put on sale 3 days after trade in untouched from the good condition we had handed it over in....FOR 6K.
Alex
Nov 24,2024My father-in law was trying to sell his car and asked me to help, so I used the CarWoW system which was really slick and easy to use. The winning bid for the car was from this company's Canterbury location. Unfortunately it seems that this specific dealership has some rather unfriendly and rude employees as they were incredibly unprofessional and rude in both email and on the phone. My father in law had expected (set by CarWow's systems) to be paid before handing over the keys, however this dealership says within 24 hours. This is fair enough, but the way in which the sales manager reacted when we requested payment made the same day was incredibly rude and aggressive, he even said he might consider pulling out of the purchase... This was sorted out in the end thanks to CarWoW's customer support team however we then had an incredibly rude email from the sales manager saying we had not sent the whole V5 document with the car, and just the 'new keeper' slip. There was no mention of this being an easy mistake to make, nor any attempt to come across as kind or human it was just an aggressive email. I then looked into it for my father-in law, and it clearly says on the V5 document to provide the slip to the new keeper and to then request the change of ownership online for a quicker turnaround of the new documents. Overall this experience was pretty terrible and it seems that the dealership is still stuck in the old ways of car dealer customer service.
Brian Duckett
Nov 19,2024Bought a Volvo for a substantial amount of money. There was no real handover - they just gave me the keys and pointed to the car. When I drove off there was a warning light on for the TPM system and another warning light saying the stop/start function wasn’t working. Not great for an expensive car. The car has now been back 3 times for the stop/start issue. Do they not do a PDI here? A week after buying the car I had an email from the sales manager asking me to complete a survey / review of my experience. I highlighted the above issues and heard nothing back. Not a thing. No apology, nothing. My wife and my sister-in-law are both looking for a new car and I think Preston Motor Park has just lost at least two customers.
R. Jewell
Nov 12,2024Recently visited with a view to potentially buying a small hatchback. The car looked good, mileage was right, and I was close to buying. But when I asked for a test drive they refused, telling me I can go to the local dealer and drive one of theirs, then come back and buy this one. The problem there is, aside from the unethical advice to waste another businesses time, that I wanted to drive this particular car to check it drove as it should and there was nothing wrong with it. A drive in someone else's car wouldn't help me there. Suffice to say I didn't buy a car from them.
Steve Beckford
Nov 10,2024I agreed a part x deal on the phone with me paying 10k cash, although we were £500 out Sean said it wasn't a prob and wouldn't lose a deal over £500 so I reserved the car with a deposit . So we arrived after an 80 mile journey .we loved the car although not a drop of petrol was in it and one tyre on it's uppers we would do the deal .after several visits to the boss Sean said they couldn't lose the £500 but continued to try and sell a £500 warranty and £35 pm service plan .and the boss then tried to offer £50 in petrol to do the deal very upset total shambles and were kept waiting 40 minutes past our appt time
Catia
Oct 24,2024Disgusting costumer service. They know how to be speedy and supporting through a sale but god forbidden if you have a post sale problem, they ignore emails, phone calls. I’m still waiting my refund since August, over 3 months now!
Jonathan Chew
Mar 03,2025My sale never went through in the end and I’ve honestly never come across a less professional couple of sales people than Karina Singh and Mark Tarry. I was using my own finance company. It was Friday and the payment was scheduled for Monday to complete. Karina and Mark proceeded to tell me that it was their “month end” and if the money wasn’t paid out on the Friday, they were pulling out of the sale even though I’d paid my deposit. I told them to pull out if that was their stance. They then said if I wished for the sale to go through on the Monday, the price of the vehicle would increase as it was a new month. I asked if Karina was joking and she proceeded to say she wasn’t stating the price was going up, but it might. As I was signing the paperwork for the money to be paid out money, I asked for clarity. Mark then came on the phone to tell me he was pulling out of the sale as I wasn’t paying today and it was the end of his financial quarter. How you run a business like this is absolutely beyond me. Having people so incompetent and rude within your sales team is incredible. I’d urge you to listen back to the phone calls with myself and act accordingly. I’ve been in sales for 15 plus years and I’ve never seen practice as bad as this! Very poor indeed and screams desperation. Lucky escape for me as if I ever had a problem with the car, I wouldn’t have wanted to deal with these guys for aftercare.