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Reviews 128
Lynn Baus
Jun 04,2023Ian the technician from Mr Rooter was great! The entire experience from setting up the appointment to the actual work being done even on a Saturday was excellent. I would highly recommend them.
Michael Rosenheimer
May 31,2023Charging $325 to clean a drain that was unclogged in the interim is outrageous. This happened to me on April 29, 2023 in Montgomery, TX. Also, the scheduled appointment has been rescheduled several times. I will certainly never hire Mr. Rooter to do a job again. I would rather wait days for a decent plumber.
Susan
May 31,2023Technician was polite. Service was outrageously expensive. Toilet replacement not the quality of one taken out and too low for a senior citizen. $1400. To take a small amount of hair from drain, purchase and install new toilet, and camera the sewer line as far as he could reach but not completely because he couldn’t find the way in to the rest of the line.
Gene Lamb
May 30,20231. Didn't show up at scheduled time. Didn't notify us until after the due time. Got rescheduled to next day. 2. Showed up, gave quote, I asked them to do the work (rooter the sewer line and video it for home sale). Had to pull the toilet to get access. Didn't have flash drive for recording so disappeared for an hour to get flash drive. Video machine wouldn't work. Spent hours trying to charge batteries and no go. Scheduled next day to return with good camera. 3. Returned next day with good camera, took video and gave us copy. Replaced toilet. Didn't caulk it. 4. Sent someone else the next day to caulk the toilet. Did the crappiest job I've ever seen. Will have to do it myself to fix it.
BigBenF
May 15,2023AVOID at all costs !!! Be very careful when dealing with this company. All of their employees work on some type or form of sales commission. If they tell you that they are NOT on a commission scale….they are lying to you. Period! I have never heard of a plumber being on a commission scale, but Mr. Rooter is one of them. If you get 3 different employees in your home from this company for a repair or install…..you will get 3 totally different quotes and none of them are even close to the other quotes. (this includes parts & labor) One of their employees quoted me over $400 to stick a camera down our sewer line that is less than 50 feet long. A recording is even more money. You are charged…..based soley on how desperate & upset you are with your plumbing problems and they will have a huge smile from one ear to the other !! 😃 I learned a very valuable lesson….NOT to do any future business with this company.
John Humphreys
Apr 26,2023Scarborough, Ontario, Canada. Mr. Rooter Plumbing was fantastic. Called them and got an appointment within minutes. We had a basement shower with water with dirt back up and our basement toilet was not working. I tried to clear but no luck; so I called Mr, Rooter Plumbing. Omid arrived as per the appointment time and he was the Supervisor, he checked for blockages with a snake and a radar devise to read through the floor which had a Monitor to see under ground, it found a broken cast iron pipe under our bathroom, Omid walked through the steps and costing for services, Omid mentioned the estimate for the first phase and he mentioned because of the age of the home built in 1963 there could be more damaged and costs for pipe replacement; Omid mentioned to contact our insurance for this because it might be covered- which part of this was, we had to jack hammer holes in our basement then they tunnel to street at the end our insurance covered $10,000 plus extra monies for Tear down replacing the flooring and cabinets which had to be removed. . Omid was fantastic a service professional. He answered all my questions and provided simple and sound advice. The work took less than a week to do all plumbing repairs the other work non plumbing to be done at a later date. My advise with older homes make sure your insurance policy covers plumbing underground, Sewer back up etc.
Dave Simon
Apr 24,2023The biggest mistake I made was not checking out the reviews posted here on Trustpilot before contacting Mr Rooter here in St Louis. I had 2 things needing attention. The 1st issue was a toilet shutoff valve was leaking. He replaced the rigid connector with a flexible supply line between the shutoff valve & the toilet. On the invoice he assigned it task # F4830-Minor toilet rebuild $157.50. The 2nd thing he did was replace the shower cartridge in our master shower. Task # assigned was CTR_SWR for $478.59. He said the Hansgrohe merchandise was very expensive & he assured me several times that because it was so expensive, he would not charge me any labor on this. I looked at the Hansgrohe shower cartridges on Amazon after he left and the price of them ranged from $30 to $130. There was a $59 non-refundable upfront charge that would be applied toward the job if I made the decision to proceed while he was here. I decided to have him do the work, not only because of losing the $59 but because I couldn't think of a plan of how to get an estimate from another company before having another plumbing company come out, & then having to shell out more non-refundable upfront charges to them. The other thing I noticed was on the invoice I was emailed after he was gone. It said the $478.59 included 1 hour of labor. To top it all off, he said to me as he was leaving, "Oh, by the way, your shower head connection is leaking. You might want to pick up a new shower hose at Home Depot. I ordered it on Amazon "hansgrohe Techniflex Handheld Shower Replacement Shower Hose 63-inch Easy Install Modern Shower Hose in Brushed Nickel, 28276823" for $38.14". The next time I need a plumber, I know who I won't be calling. I also know that I will be checking the reviews here on Trustpilot when I need another plumber, before I call him.
D. White
Apr 09,2023STAY AWAY!!!! SCAM ARTISTS!!
Sharie
Mar 31,2023Called rotorooter on Monday tech came out quoted for a clogged sink then proceeded to break my cap and stated they couldn’t fix it that I’d have to have a camera run from outside possible have my yard dig up $60 to $80 thousand I said no not paying that said they would charge me 400 for a camera would take that off repair price and would be back Tuesday I called at 6 pm they says they would be out that night called again wed stated they Would have a supervisor get a hold of me to find out what happened and get somebody out from my league would have a supervisor get a hold of me to find out what happened and get somebody out for my leak it’s now Thursday at 8:30 and I have not heard from them. Thankfully I called another plumber today. They came out and found the source of the leak and it was not what they were talking about and it’s fixed for way less. Their customer service is awful, as well as any type of service I would not recommend them for nothing.
brad
Mar 19,2023Update. LOSERS. I’m considering suing them for deceptive trade practices. They did not know what they were talking about when they showed up with their tech and dummy. They attempted to charge me 1100 for leak detection, but agreed on roughly 550 to find the leak. They claimed they knew EXACTLY where the leak was. WRONG. 22,000 quoted which wouldn’t have fixed anything. Mr. Rooter should be shut down. The repair was not where they claimed it was. Not even close. $600 later with a master plumber, repair completed. Do NOT trust Mr. Rooter and their “$64 inspect fee.” They work off flat fee to inure to their own benefit, not yours. Total bait and switch. Believe the reviews.
Brad Nace
Mar 14,2023Not recommended. This company has a low fee for an individual not qualified to do anything other than to appear and briefly assess the situation only to call in another to assist. At least that was my experience. They operate on a FLAT FEE basis, not hourly, meaning you are at risk. Following their assessment about a small leak in a main line (158') long, and charging me around $550.00 for that assessment (notably, with no equipment to actually locate the leak as they had none and completed within one hour), they went back to their trucks (always a bad sign) only to return and show me a $21,500.00 proposal to literally dig up the old line and replace with with a new one. The actual line only costs around $400.00. I simply said no and asked that they leave. Had I known they only operate on a FLAT FEE basis, I would have never contacted them in the first place. Their hourly rate was between 250-350/hour for the 2 individuals, hardly what the average plumber charges. Of note, master plumbers don't even charge that. Not recommended. Never recommending. Very offended. $21,833.33 for a new line, literally, when all they had to do was locate the issue and repair it on spot. That, or check end to end - with a new line since they were only able to eyeball it. I have now hired a master plumber and will update once I receive his bill for the total repair - out of fairness to the situation. Don't fall for the 24/7 - no additional charge. Their FLAT RATE will be excessive IMO.
Dennis Barstow
Mar 08,2023We had a completely blocked kitchen sink. Two technicians showed up, convinced us that a Hyfro-scrub was much better than just snaking the blockage - we agreed and was given the estimate of $800.00 plus, but with us not knowing exactly what was involved. In hindsight though, they were here less than one hour. Even if they make $50.00/hour for labor, what is the other $700.00 for ??? There is no product involved or utilized, just our water and our electricity. Therefore we feel we were ripped off. By the way, we are retired people in our 70's and 80's. For sure, if there is another need for this kind of service we will look elsewhere.
Laura Flemmings
Feb 28,2023We needed a toilet and bathroom sink install completed. Our plumber was Tim, he was very fast with a response. He prompltly answered all my questions and gave a fair price. He did an excellent job with the installation. He was friendly and very helpful and informative about the services they provide. I will definitely be using Tim as my regular plumber from here on out. Thanks Tim!
Dennis T
Feb 16,2023Had them come to install a water heater from Home Depot. While Truck #10 was at my house working, he broke a water pipe getting the new water heater in. Charged me double the quote for something he broke. SCUM BAG company. Stay away, or use at your own risk.
Herdis Heidi Easton
Jan 24,2023We called to have a dishwasher hooked up, Home Depot had left the new washer out of the box next to the cabinet, and old one removed. Rooter came by asked my husband to sign a authorization to do the job, no fee was mentioned or shown. After 45 min. the job was done and the bill was $765.00. We were shocked, what a scum bag company, the fee was never disclosed. How can they keep on ripping people off like that.
Glenda Donley
Dec 23,2022I had a most complicated case of previous homeowner connecting 2 90's to my septic from kitchen to bath. Could not snake clearance for drainage. With locators, they were able to determine where the problem was. It meant jack hammering through my flagstone floor and digging over 4 feet deep to find the pipe and removing the 90s and sloping correctly to the septic. I cannot tell you enough nor recommend enough to use Mr. Rooter. Tyson, Chris, Beverly, you all were amazing. The attention and care taken to so ever professionally and methodically to correct the problem were well above the quality of ANY other company in this area. I appreciated the thorough, detailed clean up. Don't think twice of who to call when you have a plumbing issue!
Mike E
Nov 08,2022The job involved replacing two toilets that were removed to install new flooring. We had to use a plumber to meet strata requirements. We also had a slight drip from the handle of my shower knob, into the shower. Replacing the toilets cost $640 for about 40 minutes work, including testing (flushing)!! The tech replaced the valve in the shower and it leaked more — long story short, he said I needed a new “diverter”, and the estimate of $800 came in AFTER he’d already cut the old one out. Not sure if that was a scam or not. The valve replacement charge was never removed, either. Total bill was $1789 for $150 worth of parts and 4 hours labour. That works out to $411 per hour. I’ve contacted the company to no avail, and have now contacted consumer protection.
Jim Hession
Oct 27,2022It seems Mr. Rooter has gotten some negative reviews, but they were excellent at fixing my toilet. First, they identified that my broken toilet was in need of replacement, as the insides had rusted and broken down due to hard water, and then they promptly replaced the toilet. The two gentlemen providing the service were very cheerful and helpful.
BuddhaBoy'smom
Oct 19,2022I'd give zero stars if i could. This company preys on people's sense of urgency. Frankly, i think that the commercials are FAKE with the woman posing as the owner to try and gain everyone's trust. DO NOT fall for this. They over-charge and tried to bully me into buying a Halo whole house water system at a total bill of $5,500. I hired someone else to finish the dishwasher install and ended up repairing my floor tiles myself. I waited to post a negative review so that i could calm down. Trust me, hire someone else other than them.
Bob Hazinski
Jun 10,2023I hired this company to re-connect the main water line to the sprinkler system. The first plumbers they sent, didn't think they could do it, but they charged me $700. They sent a second team out. They claimed to have connected the main water line to the sprinkler system. They didn't test it!! I tested it after I paid them $700. It wasn't connected. I had to call a third time. They sent out the same two plumbers. They worked four hours to correct the pathetic mess they created in the first place. They did finally get the connection made. They charged me another $1,900. Add those amounts up. If you're dumb enough to hire these folks, good luck!!!