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Reviews 128
Joe Public
Jan 05,2020They do not give free estimates I was told If they don't do the job it cost $64.00. Price was high but a cost just to say get out I decided to let them do the service. I do not know what service they performed and was not given a warranty. Stay away! It almost appears they act like they are connected to ROTO ROOTER! Don't get confused! $615 plus tax just to do a snake job. Stay away!
Jim Roche
Jun 21,2019Mr. Rooter of Holyoke Ma will rip you off. I made an appointment because of slow drainage in my house. They came 2 hours late. I showed them the clean out cap for the septic sewer line. He refused to discuss it. Instead he went through the tub drain. 20 minutes later he got some improvement and stated he was finished. He charged $443.50, scratched the tub and left muddy tracks throughout the work area. He had me sign a tablet that he held the whole time and left. One month later the system completely backed up flooding the bathroom and family room. Another routing service came, went directly to the clean out cap that he ignored, worked 2 hours and solved the problem. I contacted Mr. Rooter asking for he a refund, showed him the bill for the additional work and never heard back from him until I contacted Yelp and my state consumer protection agency. He still refused to acknowledge the failed effort and will not refund the money even though the contract states I'm entitled to a refund if the service failed. BUYER BEWARE
Jennifer Rabon
Dec 30,2018OMG! This place is terrible. Don't waste your time. They wanted to charge me a ridiculous amount for a small repair. I tried to escalate to management and got a run around. Gonna look into a more reputable place do give my money to.
Kim Daniel
Dec 28,2018DO NOT USE THIS COMPANY!! I had the absolute worst experience I have ever had w/any home improvement I’ve ever had done. I called Mr. Rooter 1st thing on a Friday morning, after noticing water coming out from my hot water tank. They were able to send a technician the same day. When the technician, Scott, arrived, he was noticeably anxious & displayed behaviors, such as humming the same one line of a specific song over & over again for hours on end, profuse sweating from head to toe (despite it being mid-December), constant jaw clenching & throat clearing, etc. He surveyed the hot water heater & after a short time, determined that there was s leak in the tank & that it would need to be replaced entirely. Based on the behaviors he displayed & the short time it took him to diagnose the issue, I wasn’t completely confident in his assessment. He recommended a completely different replacement hot water heater, one that was at least 2 feet taller than the existing one, which would require significant alterations to the existing copper pipping, etc. He left to write up a quote in his truck, and remained there for 1.5 hours. Once he returned to my home, we discussed the quote & based on his recommendation, we agreed upon a new, much larger tank. He started draining my existing tank w/a motorized pump and after removing about 5 gallons of water from a 40 gallon tank, he asked me if i could keep an eye/ear in the motor while he left to pick up the new tank, which was located at a Lowe’s about 15 mins from my home. I did not feel comfortable agreeing to that, so he turned the pump off & left to pick up the new tank. 3 hours later, he was still gone picking up the new tank, so I called him, asking when I could expect him back. After 5+ hours of working w/this Scott, the job was nowhere close to complete. I still had a broken tank that needed to be fully drained, detached from all existing piping, removed from my home,and the new tank installed. When he finally returned, his suspicions behaviors were intensified, he was sweating more profusely, he was now twitching & bumping into walls, and looked like he had scratches all over his face & neck. I called the manager, Mike, and expressed to him that the Scott’s behavior was making me very uncomfortable, that he was nowhere near finished w/the job, & that i wanted him out of my house or i would call the police. Mike’s “solution” was to call Scott to ask if he needed any assistance. This only further agitated Scott, so he acted rushed & told me several times that he had another job he needed to get to. At this point, it was getting dark & I asked him not to rush. He then began berating his boss & the company. He hastily removed the old tank & brought the new one inside. At some point during this process, he nicked my wall, creating a hole, hit my cars side mirror, & made 3 huge gashes in my the side of my car, none of which I noticed until the following day. After bringing the new tank in, I spoke Mike, again & told him again that I wanted him out of my house. I told the technician, Scott, that I had a family emergency, & forced him out of my home, mid-job. I called Mike once again to tell him and he said he would be sending a senior technician, Lou, over. Lou’s arrived around 9:00pm....9 hours after the first technician initially arrived. Lou surveyed the work that Scott has done & was in shock. He completely disagreed w/Scott’s recommendations & the pipe work that had been done by him. He spoke to the manager, Mike, and from what I heard from Lou’s end of the conversation, it was a complete notch job. Lou told me he would return first thing the next morning to complete an additional 3-4 hours of work....leaving me without any running water for 24 hours. Lou returned the next day, as promised & completed the job, which as he explained, took about 4 more hours & he charged me the originally agreed upon amount of $1,500!!! He handed me a card that stated if I give Mr. Rooter a 5-star review, I’d win a $100 gift card, as a consolation. I can’t, in good conscious lie online & hive such a review, even for the measly $100 they “offered”. This company should be ashamed of even asking me to do so, but more importantly, should have done everything in their power to make things right. I felt so unsafe w/Scott in my house, who I can only assume was on some kind of drugs, & even after telling the manager that i was hiding in my closet, about to call the police, all he did to “make things right” was send over a competent technician & a measly $100 gift card. This company put me through hell, damaged personal property, & still charged me the full amount for the “job” & “labor”.
Cosmo Jones
Oct 23,2018This company grossly overcharges and focuses on selling major repairs when a simpler fix will do. They will take advantage of your lack of knowledge and sell to your worst fears. And then gouge the hell out of you. For example I had a sewage backup emergency that took one person two hours to fix. The parts used could not have cost more than $100 and I'm being very generous. The bill was $1500 and that was their "member rate". So $700/hr for labor? Never again. I have a new plumber that works for $100/hr plus parts. And now I know way more about plumbing than I ever cared to, so please, let my experience inform yours and don't let this company take advantage.
John Riley
Dec 07,2016Called in for plumbing service couple days ago. Plumber came on time and was able to fix the plumbing issues we had in a timely manner
Francisco
Dec 17,2014They tried to take me for 10k to replace a sewer lateral that didn't need replacing.
Poppy Montano
Mar 09,2020I had a back up in my basement toilet an coming up in my shower. I called Mr Rooter they sent someone out super fast. The Plumber was Vincent he was very Professional,Friendly he got the job done. I’m very pleased with the job he did. Mr Rooter has some great Plumbers!!!