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Reviews 717
Declan
Mar 21,2024Thankyou very much to Aleksandra for your assistance yesterday. Fantastic customer service I look forward to receiving the lovely personalised baby items.
kerry gardner
Mar 21,2024Very happy with this company and their products . Lawrence was particularly helpful when we had made an error with our order . Thanks to his wonderful customer service he organised everything so it could be sorted and the product returned with the personalisation we had mistakenly omitted from our order . It was a special gift for a newborn member of the family so we required a quick response and turnaround which he fulfilled . Thank you Lawrence. Much appreciated .
Miss rosie white
Mar 20,2024I made a mistake on my order and Lawrence helped me correct it quickly, he was very friendly and efficient.
Lauren Daniel
Mar 20,2024I am sooo impressed with the service that I have recieved.The customer service has been superb - they have gone truly above and beyond. They replaced two items (from a larger set) that my dog chewed. Such a great response, and such wonderful products.
Miss Rushd
Mar 20,2024Have used My 1st years for a long time and they always deliver on quality. Most recently I had experience with one of their customer services team, Lawrence, who was very helpful and fixed the issue I had almost immediately
RabBia shabaz
Mar 20,2024Lawrence dealt with my order. There was a toy missing and he quickly resolved the issue. Lawrence was very kind and helpful.
Clare Nicholas
Mar 20,2024Excellent products and service. Received great and prompt customer service from Lawrence who dealt with my query extremely efficiently. Thank you!
Emma
Mar 19,2024I ordered a personalised activity table for my nieces 1st birthday. The activity table was of high quality and a beautiful finish, which my niece loved. Only downside was the activity table arrived a day later then what was anticipated however the customer service agent Lawrence was very clear in confirming the new delivery time and refunded my original delivery charges. Overall despite the delay the product and customer service was excellent.
natassia garner
Mar 19,2024Bought a bag for my son for his bday, really nice great quality. unfortunately a month or so later the netting came away a little, I emailed to see how I could fix it and Dorota was fantastic, she replied within an hour offer a replacement unfortunately mine was out of stock she asked me to look for a alternative, I went back to her and within 10 Minutes a replacement was ordered. Great service and will continue to use my 1st years
Natalja Spirina
Mar 19,2024Great customer service! Immediate reply to any queries via email. Lawrence was extremely helpful and polite
Jade Shanna
Mar 19,2024Aleksandra was so helpful and prompt with my enquiry, great customer service I will always look forward to placing further orders with My 1st Years.
MR G SHEARD
Mar 19,2024Excellent customer service from Valerie She dealt with my query immediately and sorted it out for me Responded in record time! One happy customer and thank you
Carolina Echeveste Arca
Mar 19,2024Aleksandra from the Management Team was great! She helped me with a small issue that I had with my order. Also, the personalized jean jacket is soooo beautiful!
Shorat Patel
Mar 17,2024I sent an email as my package was damaged when it arrived. I received a prompt reply within a couple of hours by Alexsandra who advised of another box being sent out within the next 2 days which I thought was amazing! She apologised for the inconvenience and sorted the matter within a few hours. Very impressed by this service.
Christine Lynch
Mar 16,2024Oh my goodness - the most beautiful Personalised Flopsy Bunny Baby High Top Trainers - I am beyond pleased with them Really well made and great delivery in a beautiful gift box which could be used after for storage of baby bits Absolutely perfect for my friend's new baby granddaughter and so different. You've done it again guys - thank you
Dawn Brading
Mar 16,2024Excellent service from Valerie yesterday! Issue very promptly resolved.
karen horton
Mar 15,2024Fantastic customer service error with order and personalisation missed when I submitted order however spoke to Lawrence from customer services and all sorted replacement item sent out after I had returned original. Fantastic service will defiantly order from them again
Tihomir Todorov
Mar 15,2024Very good service from you and good quality items special thanks to FAO Lawrence
Alana Whelan
Mar 15,2024Really poor experience overall. We bought a toy bench back in November for our little girl’s first Christmas. We got it out of the box on Christmas Eve to build it to find a missing piece and the top of the toy bench was chipped. Since then, we’ve had a toy bench that we can’t use. I emailed customer service quite soon after Christmas and was told that unfortunately they weren’t able (or willing it seems) to help with the issue as they didn’t have any spare pieces or new toy benches in stock and that we’d have to wait until April(!) for the replacements to be available. I’ve just received an email and have been told that this is looking unlikely and they can’t give me an answer as to when it will be sorted. So I’ve now got a toy box that we can’t use, but they want me to dismantle it, repackage it and wait at home for a day for them to send someone to collect it. OR I’ve got to somehow load it into my car and drop it off all with a toddler in tow. Seems safe and reasonable. I just want my money back now as I’ve waited long enough. It’s ridiculous to expect someone to wait this long for a resolution and refuse to refund them and only offer unrealistic and unreasonable ways for them to get their money back. Needless to say, we won’t be purchasing from them again and won’t recommend them to anyone either. It’s a piece of wood for a toy box and it’s not that hard to resolve!
Stephanie
Mar 21,2024Although my 1st years didn’t have my original item in stock, Aleksandra was quick to email me and sort a replacement out. Aleksandra‘s communication was nothing short of amazing! The response time on emails was within minutes, not days and nothing but accommodating. Would order again, and know if there was any problems, the customer service would be great. Thank you for your help Aleksandra!