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Reviews 717
Jade Marie Jones
Mar 15,2024Great customer service, forgot to add free gift to basket before I checked out, email and Lawrence corrected this straight away, thanks!
Sophie
Mar 15,2024Extremely disappointed. Bought a personalised mini backpack for my nieces 1st birthday. It arrived today and I was really disappointed, the embroidery font was awful it doesn’t even look like her name for a start and the bag looks so cheaply made. I contacted customer services for them to tell me the product is up to their standard, they hadn’t even offered to rectify it and after me complaining numerous times they finally offered me £5 credit on my account for my next order. I don’t want credit I won’t ever order from there again after that experience. What a waste of money and I can’t gift that for my nieces 1st birthday present. What a shame as we have bought and received some lovely gifts from here but that has completely put me off.
Jacqueline Dey
Mar 15,2024I received excellent customer service from Lawrence during my recent purchases. My gifts arrived promptly but I had made an error and Lawrence resolved my issues with 30 minutes.
H. Celik
Mar 14,2024I asked for assistance regarding a mix-up in the orders, and they were really helpful and quick.
Scarlett Grayson
Mar 14,2024A beautiful backpack that unfortunately was faulty. After having the bag for 2 months I emailed them with not much hope. However, Aleksandra provided me with amazing customer service and offered a replacement with express delivery for free. Amazing company! Will definitely use again in future
Leah Thompson
Mar 14,2024Thank you to Valerie who was very helpful to me and helped straight away and corrected an error I had made, thank you for being very kind and helpful 😊
Nina Stolikidou
Mar 14,2024Costumer service is incredible! Valerie has been amazing helping me through the website live chat as well as on the emails. Thank you for the beautiful item !
Samina
Mar 13,2024Amazing personalised gifts, very lovely selection of gifts for children and love the personalisation. I have bought gifts on many occasions delivery has always been on time. I recently purchased something and had a problem with the gift box, emailed customer service and recieved a response straightaway and the box was replaced. Dorota was amazing and so helpful. Amazing customer service experience.
Merion Whiteley
Mar 13,2024Excellent customer service after a slight issue with my order. Can’t fault their response in terms of time and resolution. Aleksandra was particularly helpful.
User
Mar 13,2024Beautiful gifts and Lawrence from customer services was fantastic, could not have been more helpful. Would thoroughly recommend and will be buying more from this lovely shop.
Thomas Conway
Mar 13,2024Lawrence in customer service steps on business. Got me my receipt pronto. Some boy he is.
Katie Shorthouse
Mar 13,2024I had an issue with an item that I received over the Christmas period and contacted customer services, Shannon who dealt with the issue was fantastic and extremely helpful. If you could get customer service like this everywhere it would make people's lives so much easier. Thank you Shannon for all of your help today and for dealing with the issue I had swiftly and professionally.
RD
Mar 13,2024Valerie was so helpful in assisting me by shipping me out a replacement box when mine arrived damaged. My first years customer support team service was fantastic with very prompt replies. Thank you again Valerie your assistance and customer service had been amazing.
Kay
Mar 12,2024My daughter had been bought a rucksack for Christmas and unfortunately one of the side pockets had ripped, after contacting customer services yesterday and speaking with Lawrence regarding my issue, my daughter now has a new bag in the post on its way to us on express delivery. Providing the new bag arrives in good time and in perfect condition it’s safe to say I’ve had an excellent experience.
Alayna Mender
Mar 12,2024Purchased my personalized farmhouse shape sorting toy and it’s so adorable and well made. Aleksandra was super kind to help us a missing piece we misplaced. My kids love this toy! Thank you!
MRS GILL INGRAM
Mar 12,2024Ordered a personalised baby robe but on arrival it was plain.. got in touch with the company who insisted I had not put the name on the order..they offered to personalised it if I returned it at my own expense. This I was not prepared to do as it was quite expensive in the first place also the quality was inferior in my opinion. I will not be ordering from them again
Karen
Mar 12,2024I have used My First Years on quite a few occasions and have always found the gifts to be of a lovely quality, well presented in a gift box, positive feedback from the parents and most importantly loved by the baby. On my recent order I had a query which was sorted out swiftly and the customer service from Lawrence was fantastic he was so helpful and even took the time to respond when I thanked him for his help. I will always use My First Years for ordering any future baby gifts. Karen
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Mar 12,2024Ordered a bunny with my daughters name on in white font, got sent the bunny but with the name ‘Bertie’ on the ear in black font? Yet my invoice they packed in the parcel has the details of what I ordered - and someone has even put a signature to it to say they’ve checked it!!! Obviously haven’t checked as I got the complete wrong order sent to me Disappointed as I shop here all the time and pay a lot to them for the high quality unique products.
Georgie Parry
Mar 12,2024Lawrence was v helpful in the lead up to getting the order. I’m looking forward to now receiving it!
Claire Mccabe
Mar 15,2024Bought a number of times and absolutely love every purchase. Customer services are excellent I was dealing with Valerie and she was very helpful and sorted out my issue right away. Will definitely be buying again