To leave a review you need to be logged in
Reviews 717
Gemma
Feb 29,2024I have shopped with my first years since my little boy was a baby. Everything we’ve purchased has been excellent quality and really lovely. Recently had an issue with my son’s jacket which was purchased as a gift. Valerie at customer service was excellent, a replacement jacket was sent with next day delivery. Simply excellent customer service. Thank you!
Linda Hannachi
Feb 29,2024Great customer service. Very responsive. Highly recommend.
Rozy
Feb 29,2024Great company, not the first thing i brought but the first with an issue which when speaking to Lawrence sorted out for me right away without any hassle or trouble - great service makes you remember the company again in the future - thanks for all you’re help Lawrence ;)
Sarah Drakard
Feb 29,2024I used to love their products and it was my go to for all present giving. However for Christmas I ordered my toddler a personalised wood train set. It arrived and I wrapped it up. On xmas day he opened it and was so happy. We then tried to set it up and loads of the box was missing. It can’t work as a track. Trying to explain to a toddler why he can’t use his present on Xmas day was not fun. I immediately emailed them and they’ve messed around ever since. They keep asking me for photos and info. I am a busy mum I really don’t have time for the back and forth. Any decent company would have just apologised and replaced it. I won’t be using them ever again and suggest no one else does if they don’t want disappointment. I still don’t have a train set that works 2 months later. Waste of money!
Sabiah
Feb 29,2024Fantastic company with beautiful and unique products, i placed an order and had an issue with it Lawrence dealt with my query and delivery was super quick, outstanding customer service, could not recommend you enough 🙂
Jade
Feb 28,2024Lawrence was super responsive and helpful in resolving my issue with a lost parcel (due to the shipping courier). Excellent customer service ⭐️
PPN
Feb 28,2024I ordered a personalised item and realised I had made a mistake in the name . I emailed My First Years hoping it wasn’t too late to change it. Aleksandra replied to me on a Sunday!!!! She had arranged the correction and when my order arrived everything was correct!! Brilliant customer service and a lovely product. Thank you Aleksandra!!
Sharon
Feb 28,20242nd time to use My 1st Years, as had good experience previously. However, completely opposite service received this time around. Ordered a personalised baby shawl which arrived quickly but incorrect date was embroidered on it. Emailed to request a replacement, first response to my email was they would replace it but not taking any responsibility although it was an error made by them. After further email exchange and as a good will gesture I was offered a £5 credit on my next order. Asked if this could be deducted on my current order due to the inconvenience, but was told that they do not have the facilities to do a partially refund orders. Yet reading other customer reviews, they seemed to have received refunds on their orders….. Replacement has arrived but again there is another error with spelling. Have requested collection and refund ASAP. Very disappointed with the lack of customer service or putting the customer needs first due to their incompetence…. If you’re looking for a special baby gift, I would recommend purchasing from somewhere else. What was meant to be a special occasion has been tarnished due to using My 1st Years……If I could give a minus star rating I would….
Maisie
Feb 28,2024I popped a little email though customer service to ask for a gift box to be sent Evan though my orders too large for one and I’ve been promised ones been added to my order how amazing is this 😍😍the email was responded to immediately too x
Amber
Feb 27,2024Emailed with a query and had a response within 5 minutes. Lawrence settled the query so promptly and provided amazing customer service. What a credit to your company! Thank you Lawrence for all of your help.
Kads
Feb 27,2024Honestly, a really fantastic company! I had a few issues with the first item I ordered but My 1st Years really listened to me and made the adjustments sooooo quickly. I was VERY happy with my new item, it was personalised beautifully and you can tell they really care about their customers. Can’t thank the company enough and would like to say particular thanks to Lawrence, who sorted out my order for me so promptly. I ordered the fluffy grey nightgown for newborns and it honestly came out beautifully, and the gift boxes they provide are lovely too. Thank you for everything!
Andante Harrison
Feb 27,2024What a fantastic company. I made an error in my order and it was resolved immediately with the politest most helpful staff. Shannon is a credit to the company.
Shamshad Begum
Feb 27,2024After purchasing a personalised backpack for my daughter, I was dismayed by the poor quality of the personalised lettering upon its arrival. Despite reaching out to customer services and providing photos as evidence, they declined to acknowledge the issue.
NB
Feb 27,2024Excellent service especially from Aleksandra.
User
Feb 26,2024Recently ordered a baby robe for a friend’s new born. Having ordered the wrong size, I contacted My 1st Years requesting a change to the order. Aleksandra promptly came back to me, on a Sunday, and amended my order in time for it to still be shipped today on the Monday. I’ve experienced my fair share of poor customer service recently with other companies, but My 1st Years and in particular Aleksandra have been brilliant. Can’t fault. Thank you
Sheila Friel
Feb 26,2024This is an excellent company Nothing is too much trouble for them when contacting them for help and advice - a particular thank you to Lawrence. Their items are so beautiful and perfect for a new Baby as is the presentation of packaging. A delightful gift to buy for someone special. S Friel
Gemma Palmer
Feb 26,2024Great customer service! I made a mistake on my order and Aleksandra promptly replied to my email asking for an amendment and rectified my error. Much appreciated 😊
Jennifer Mackay
Feb 25,2024Aleksandra was extremely helpful and understood the situation and helped rectify as soon as possible. Great work! Highly recommend
David McMurray
Feb 25,2024We bought two items from Aleksandra and the team at my1st years. A beautiful personalised intarsia blanket and a hooded dressing gown with cute ears. Both superb quality and beautifully boxed. I made an error ordering one of their personalised boxes, which was sorted very quickly and with supreme courtesy and helpfulness. Thoroughly recommended! We’ll be back for more - great range of gifts.
Mrs Ami.K
Feb 29,2024I ordered a personilsed truck with cars for my nephew's 1st birthday and paid extra for next day delivery to make sure it arrives on time. My parcel did not arrive on the allocated date, and delivery company provided no updates or communication. I contacted My1st years customer service team and Valerie did a good job and was supportive with my query. Valerie looked into it by contacting the delivery company and her actions resulted my parcel arriving successfully even though it was 2 days late, no fault to My1st Years! Thanks Valerie.