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Reviews 717
R Med
Feb 08,2024Fantastic customer service. Had an issue with an order and Aleksandra went above and beyond to rectify as quickly as possible. They have earned my loyalty and will definitely continue to order from them.
Stephanie bailey
Feb 08,2024Brilliant customer service advisor,Valerie. Faulty item which was dealt with immediately. Thankyou Will definitely be making further purchases
RB
Feb 07,2024Ordered the personalised wooden activity table and storage bag for my daughters first birthday. Loved both the items. Had a minor issue with one of the table parts and got in touch with Valerie at support who immediately resolved the issue and I was despatched a replacement the next day! Fantastic service!
chloe
Feb 07,2024Fast efficient and friendly service from Lawrence at my1styears. I ordered the wrong item not personalised and he quickly explained their returns policy and arrange dispatch of replacement.
Carol
Feb 07,2024Had an issue with Evri losing my parcel. I was pleased that Lawrence was able to resolve this quickly over email by sending out a new order with express shipping.
Madd
Feb 07,2024Valerie has been great! I was approach in a friendly and very helpful manner. Valerie was able to assist me in getting my product replaced as an issue had accorded when personalising! Thank you very much!
Jodie Hill
Feb 06,2024Fabulous service. My bag was faulty and when I sent a email explaining, they responded very quickly and efficiently. Happy with the service.
Jane
Feb 06,2024The first time I used My 1st Years, I would use them again if needed. I made an error on the billing address and emailed them and it was rectified immediately by Valerie. So I was confident no paperwork would go with the goods as a present.
Ellen Hartley
Feb 06,2024Excellent customer service - we received a gift that was missing a part, and so I emailed them. Working a few hours (and it was Sunday!) they’d responded saying they’d put it in the post first class. Great support team!
Mr shaw
Feb 05,2024I was really pleased with the service provided by Valerie. I appreciated her getting back to me regarding my enquiry and she sorted it out. Looking forward to my 2 year old niece opening a wonderful gift from your company on her birthday on Sunday. Would certainly recommend this company and Valerie for her great customer service.
Friend of Ted
Feb 05,2024Customer service highly recommended particularly Valerie got back to me straight away with minor query regarding name I had requested on personalisation. Feel very confident with purchase have used before and will be returning thank you
Marie Hoskins
Feb 02,2024Purchased a new baby personalised gift box. When I recieved it, it was damaged I contacted support and Lawrence was very quick to respond & offered a replacement express delivery. Many thanks
Kathryn M
Feb 02,2024Absolutely gorgeous items, beautiful quality from blankets to wooden toys, they are much loved and wear and wash brilliantly. Also the customer service is excellent, Lawrence helped to quickly resolve a minor issue I had. Would definitely recommend.
Miss Johnston
Feb 02,2024Brilliant quality goods and incredibly helpful customer service - Lawrence is outstanding!
Carol
Feb 01,2024Just wanted to say a big thank you to Lawrence. I had stupidly arranged for a gift to be delivered to an old address! Lawrence was great and assured us he would deliver it to the correct address which I emailed to him. Great customer service. Thanks again.
Sam
Feb 01,2024Received a toy chest which had two damaged parts. Requested these specific parts be replaced, which the company were happy to do but they then sent several incorrect parts, despite clear communication regarding parts needed. What followed was a series of poor customer service decisions/processes, including initially requesting I be home for up to 12 hours to enable them to collect what they had delivered to me in error, poor communication, sending a label with the same courier who was there to collect the parts (and therefore the courier being unhappy to wait and leaving with out them) and so on. Most frustratingly, they are ‘unable’ to offer compensation other than store credit and were unwilling to send the final part we needed for the toy chest until they had collected the part they had sent to us in error. We finally agreed to a replacement of all parts to try to reduce the chances of further mistakes. Having built the toy chest, weeks after it was initially delivered, we were disappointed that the design includes screw holes on the top of the chest (though this is clear in the website description). Seems odd for a toy chest costing £145. Very disappointing experience and not worth the headache of several emails and mistakes while trying to take care of my newborn baby.
Harry
Feb 01,2024I had accidentally broken a leg on my daughters activity table and reached out the customer services to purchase a new one of which they offered me one for free which is over and above what I expected! Very happy !! Thank you very much
JEN
Jan 31,2024The service from Lawrence who went over and above to help sort out the glitch we had with delivery was excellent. He kindly made sure that this super little denim jacket, a gift for a one-year-old's birthday, would arrive on time. And it did! Thank you Lawrence. Great service!
Akiliya P
Jan 31,2024Thank you sooooo much My 1st year I just know I’m going to love this purchase, and not to mention Shannon who was really quick at getting back to me regarding my query on adding the last letter on my daughters bag via email as due to it telling me I had enough letters on the website. Amazing customer service!!! Thank you 🙏🏾 💕
Julie & Mark Rogers
Feb 08,2024I wanted to order a memory box for my great niece who was born 2023. The on line image shows 2024 engraving. Dorota spoke to the production team who offered to do the date manually. The order is in and many thanks to Dorota for facilitating this, very polite, helpful and quick with replies. Excellent member of staff and a credit to your company...please pass on my thanks.