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Reviews 616
Scott Laing
Jan 11,2024One email to Ross and he held to his word and had a site visit before the holidays , got back to us within 7 days and held to his word , work was completed 1st week after the holidays and made a bid difference. Thanks again Ross
John
Jan 10,2024Disappointed and let down over the years they have been our factor. Lots of talk at past meetings between the Property Managers and property owners. No minutes recorded at these. Poor communication, unsatisfactory work carried out, no follow-up of services given, no solutions to resolve issues from them, inaccurate billing on numerous occasions. Owners feel ignored. A questionnaire sent to owners closes before many get time to complete it. These are some reasons why the owners are now looking at replacing Newton with another factor. G20 0PR
Jacqueline
Jan 10,2024As a cleaning contractor, we have been carrying out works on behalf of Newton Property Management for several years. From a contractors perspective dealing with a factoring company, we always hope for good clear responsive communication, and to be paid correctly and on time. In this regard, Newton's have always been great to deal with. Sharon and Natalie in particular who we deal with regularly, have always been extremely pleasant and helpful over the years. I would strongly recommend their services.
achchudhakumar
Jan 09,2024Good communication and excellent customer service
Janice
Jan 05,2024John went out his way to help the commercial unit in the Herald building find the leaking property (ours) and assisted the tenant to switch off the water tank and was able to help me get a supplier when my original one had let me down .
Robert Draper
Dec 23,2023Had issues with the lift.. The contractors promised and failed and communication was bad.. My wife and I are elderly now, and the lift being out if order was horrendous... John Hempstead, then stepped in, and within 24 hours had the issue resolved. Even although John was on annual leave, he battled and kept on to the contractors, until they got the issue resolved... Jack, who is John's assistant, also stepped up to the mark, and also kept on to the contractors until it was resolved.. So in an environment where factors and property managers are consistently under the cosh, john Hempstead and his assistant Jack, pulled out every stop, to resolve everything, even although it was the last working of Xmas.... So thank you guys, you made Xmas a lot better for us with your strenuous efforts to resolve a very difficult situation.. Well done.. Robert draper.. Glasgow harbour development..
Chloe Sangster
Dec 22,2023Absolutely horrendous service from Newton Property Factor. Currently losing our tenants over Newtons lack of effort to try and resolve a water ingress issue for our flats building which is ultimately down to them. They take weeks to respond and when they do they never have a solution. We, and the rest of the tenants within the flat building pay a huge amount per month to Newton and I really question where this money goes! I will most certainly be taking their horrendous service to the news and currently seeking legal action. Avoid this company at all costs!
Daz B
Dec 21,2023huge difference to our last factors very easy to deal with & very straightforward payment plan, with a standard monthly cost.unlike our last factors which had different costs with each bill.
MJFraser
Dec 21,2023Lovely experience today phoned newtons today as our new factor . Lovely Abby took the call very professional , friendly and helpful what a difference from our previous factor felt listened to. I then spoke to Fraser who made me feel heard and reassured me . JF
Mr Des Mccann
Dec 19,2023This company is a joke, we only get bill twice a year, can't even send a bill on time, still waiting 1 month on, to get bill.do they not want paid for there services, pure discrace we have to chase them.
Tanya Stevenson
Dec 17,2023We have received fantastic service from our Senior Property Manager John Hempstead whilst resolving quite persistent issue. John has gone above and beyond to get to the root cause and help fix this. Thank you!
Shannon Kenna
Dec 16,2023I am factored by newton and we have raised concerns about their property management. Issues we have encountered as a group at Strathblane Gardens: Charge a 30% fee - in small print for arranging insurance Delays in getting work done Difficult to deal with Concerns over transparency Failure to implement a residents association Failing to provide 3 quotes for major works I would give 0 stars in I could
Stephen Sharp
Dec 16,2023I am factored by newton and we have raised concerns about their property management. Issues we have encountered as a group at Strathblane Gardens: Charge a 30% fee - in small print for arranging insurance Delays in getting work done Difficult to deal with Concerns over transparency Failure to implement a residents association Failing to provide 3 quotes for major works
Maureen Smith
Dec 16,2023NPM claim transparency and promise no kickbacks or commission. Read the very small print. They charge 30% commission on insurance on top of a monthly fee for managing the property the property Insurance in a small flat is more than double a two bedroom house in a similar area. Other
VICKY WALLER
Dec 12,2023I deal with Rachel Craig at Newton Property and she is very efficient and friendly to deal with. Rachel always answers back and always deals with all requests promptly. I feel when I deal with Rachel she always tries her best.
Adam Cunningham
Dec 07,2023I contacted Newton Property Management with a small complaint about my invoice. It was quickly acknowledged and resolved by Tamur. I also received official written confirmation in the same afternoon.
Lesley
Dec 05,2023Enquiries and requests have been dealt with efficiently. A few dealings regarding issues at the property (all resolved). But I have to give special credit to Laurent Chanas in accounts since he is particularly professional and helpful and represents the organisation well.
JIm Leask
Dec 02,2023We managed to move from Newton in June after 5yrs and 5 different property managers. The last property manager (John Hempstead) gave a first class service, but was fighting against all that had gone before but the situation had by then become terminal. A previous manager had been hostile and off-hand to the wishes of the owners (and Residents Committee) and did not deal with emails in a satisfactory manner. Newon made promises they did not keep (restitution after a botched job) and in my opinion did temporary repairs rather than a definitive job whenever possible. Their communication was unsatisfactory and they were slow to deal with urgent problems (water leaks) which has let to an increase in insurance premiums.
Barry
Nov 30,2023Excellent customer service from John Hempstead. Helped resolve or issue
87 Port Dundas Road, G4 0HF, Glasgow, GB
http://newtonproperty.co.uk
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Madeleine McClarkin
Jan 13,2024Very prompt response to enquiry and very prompt in sending someone to deal with an issue of leaking window. The person who arrived to fix the window was very professional and helpful