Newton alerted me to a problem and then dealt with it quickly and efficiently. Great Service
John and Michael from Newton have been a really positive influence on the running of 95 Morrison Street. They respond promptly to questions and queries and actively engage with the owners on important maintenance matters. The building is in a better state of repair due to their time and effort.
My enquiry regarding gutter cleaning & Louise Kennedy Property Manager action - I have gone back to Martyn Reid to discuss this. They used a ladder to go up through the roof hatches on site.Some more pictures have been sent through, some of which are timestamped – please see attached. I hope this helps clarify, but let me know if you have any further questions - excellent responce
I’ve never had any issues with Newton and John and his team always provide a high quality of service and excellent communication! Keep up the good work, thank you!
I had a house sale that brought up issues between solicitors regarding upcoming maintenance works. John Robertson and Molly in his team were stars in getting as much relevant information as possible to me and the solicitors involved. I've dealt with previous property factors who were unresponsive and unhelpful. John and his team are compassionate, caring, thoughtful and responsive. These are the qualities you want in an excellent customer service leader in property management.
Newton provides a comprehensive factoring service covering a wide range of issues. They act professionally and get things done.
Avoid if possible I'm stuck in a flat with these guys as property managers. 4 YEARS I've had problems with leaks in my roof, keep getting billed saying its fixed, no evidence, next winter comes round, leaks again. Waste of breath and energy, submitting a complaint to the Scottish housing tribunal now, see if that gets them in gear.
Since having John Hempstead as our Property Manager any enquiries or issues I’ve had have been dealt with quickly and efficiently. Great to have someone who understands the issue and keeps you updated on what’s happening.
Good communication. Positive action
Melissa was very helpful and got the issue sorted very quickly. emailed me to notify me.
Sandra Watson is an absolute star. I had a problem with a damaged glazing unit, she got involved dealt with the insurance company and resolved it in double quick time!!
Responsive. All calls answered quickly and issues dealt with promptly.
Melissa and Michael were very professional and dealt with my problem in a very professional manner. Thanks Steven
We have been dealing with Newton Property since 2016 and have always found them to be very helpful. We have had some issues which involved some major work for the flat. During this time Stuart Clements who has been our property manager since February this year could not have done enough for us. Nothing was too much trouble for him and he must have gone out of his way to ensure we got the answers we needed promptly. We also found him to be very professional in his attitude to work and very courteous and well mannered when dealing with us. We have also have had some smaller issues with the communal areas which he has dealt with in the same efficient manner. We think that Stuart is a great asset for your company. Thanks for all your help and support. John and Liz
I have found the staff of Newton Property Management excellent when sorting out any problems that arises, and with special mention to Laura Miller for her simple way of addressing our concerns in the short space of time of knowing her.
Newton Property Management are the factors for the building my flat is in. I serve on the Owners' Association Committee for the building, and through our monthly committee meetings, I've known our Property Manager from Newton's Glasgow office (John Hempstead) for the last year or so. He's brought a level of commitment, professionalism, and responsiveness that's really impressed all of the property owners serving on the committee. This, combined with the fact he's such a friendly, approachable guy, means we're all hoping he stays in post for a long time to come!
I find John Hempsted at Newton to be not only responsive but efficient too - with an eye for detail and economy. Excellent grasp of facts, service and turnaround.
I had reason to e-mail John Hempstead with an enquiry about my property. John got back to me the very next morning offering a solution to the issue. John contacted a contractor who then telephoned me within 30 mins. The contractor has now resolved my issue. I have found that John is always available to offer valued assistance and guidance whenever I have required.
There was some confusion over Service Charges, so I contacted Scott and Sandra. I received an immediate response, which clarified my concerns and resolved the issue.
Amanda McDonnell
Dec 01,2022Every person that I spoke to when I called was helpful and accommodating. They treated me with respect and kept me updated with any queries I made. I could not fault any aspect of my communication with them.