Newton Property Management

Hosted by David Simmons

4.0 (616 Reviews)

To leave a review you need to be logged in

Reviews 616

4.0

Out of 5.0

thomas law

Jul 19,2023

Property manager Linda Thomson not what my previous was with such! Always listened and actioned promptly and followed up to make sure of satisfaction Five stars +

Anonymous for Safety

Jul 15,2023

If I could give 0 stars I would. Not really entirely sure where to start with this company. Don’t even think about being made redundant or becoming sick and expecting any kindness or slight understanding from them. For a 2 bed flat, my factor Fees are in excess of £600 a quarter. For grass NOT to be cut, mould to be ignored and “painted over” to repair it, £80 PER FLAT lock repair (20 flats in a block, tell me what locksmith is charging £1600 for a lock change?) Constant double charges on the invoices, and when these are highlighted some excuse about the “wrong dates” are shown. False charges such a “garden maintenance” during the winter period. There is not a Gardner in sight yet we are charged for this… No care or regard for mental health, financial struggle and if you miss one payment expect that pink letter through the door. Lost the key for our electrical cupboard then charged the flat for a new one. Charged each individual resident for the councils keyfob to get into our bin sheds and empty our bins. No contact from property manager despite endless attempts at contact and being offered “call backs”. All they want is their money in the quickest and easiest way possible. AVOID AT ALL COSTS WHERE POSSIBLE, and good luck if you’re like me and get stuck with them I honestly wish I could say I was fabricating even a little, but unfortunately this is the harsh truth of Newton Property Management

jb

Jul 14,2023

Fernanda Kimani from Newton Property management visited our building on 12/7/2023. She was very pleasant, polite and interested in work that had been done,and work that still has to be done at the property. never any problem contacting her either.

Wendy

Jul 13,2023

5 star factor! We moved to Newtons about 8 years ago. Complete chalk and cheese from our previous factor. Service from day 1 has been great. Friendly staff, always quick to respond and deal with any issues.

Margaret Mcnamara

Jul 09,2023

Quick response to emails , problem not resolved as yet but has been actioned

Carole, Edinburgh

Jul 07,2023

Having just moved in to a flat that Newtown manage I had to contact them about an issue. Laura responded very quickly and addressed my concern very quickly. Within a week the problem was resolved. I had to contact her again about a tree outside the building that was needing cut back as the branches were encroaching on the building. Once again Laura got it sorted very quickly. I've experienced property factor managers before but I have to say that I was very pleasantly surprised at how attentive Laura was.

Sharon Madden

Jul 07,2023

I raised an issue with the factors. They updated me within a day of the action they were taking. This resulted in my issue being addressed and resolved within 10 days. I was happy with this result. Newton advised they were more than happy to look into the matter again if the issue occurred again

Gillian Merriman

Jul 05,2023

John has been major help in managing and guiding me through an insurance claim. He has responded to emails and queries promptly and always provided clear and concise answers and made the process less stressful.

James mc ateer

Jul 04,2023

Laura has always been first class dealing with any queries I have asked her

Lorraine

Jun 30,2023

Newton Property Management are professional, courteous and quick to respond to queries.

Lianne Robertson

Jun 24,2023

I’d like to take the time to thank Laura for her prompt response to concerns from myself & other home owners on our development (Hallside Farm) regarding drop in standards from a landscaping contractor. She has been able to quickly provide us with a few alternatives at competitive costing on which our development can now have the say on how they want to move forward.

Miss Brooks

Jun 16,2023

Very good, helpful communications from day one. Newton responded in a patient and timely manner to all my enquiries as a new resident.

Mairi B

Jun 08,2023

I have lived in a block of flats managed by Newton for over 8 years. I cannot find one positive thing to say over that entire time. There has been a revolving door of property managers who have been increasingly unavailable for residents to contact. They are never available for a face to face meeting with residents, even to introduce themselves and understand the needs of the property. They do no respond to emailed queries. We have had issues with main doors or bin stores needing repaired that residents have resorted to getting handymen to fix themselves. Unexplained items appear on the quarterly bills with no justification why we are being charged. Bike lockers are no where near secure and are not fit for purpose. For years they had us paying an electrician and extortianate amount to travel to Edinburgh from Glasgow to open a cupboard and turn a dial so that the lights would actually come on when it was dark. Urgent external decoration works were deemed necessary in 2020 and a quote was charged at several hundred pounds per flat in August 2020. Work was confirmed to start in September 2020. This never happened. This turned in to an absolute fiasco moving between different suppliers, all giving quotes, then once they were supposed to start the cost would suddenly increase, then access would become an issue, until after months and months of delays the genius idea of opening the windows to get these painted dawned on someone. That must have been at least a year ago and still no work had been done. Recently the contractor appeared on site unannounced and this entire saga looked like it might come to an end. Only for a resident to contact Newton who claimed to have no idea and the contractor swiftly left having painted a couple of windows and left the rest of the building still urgently needing treated. SO it is June 2023, close to three years since the work was paid for and it is still not done. Several flats have had issues with water damage over Newton's complete incompetence to arrange what they deemed essential work. All through the process contact from Newton has been at best minimal and incredibly sporadic but mostly near non existent. You would easily forget there was even a factor if they didn't send quarterly bills charging for a complete lack of service. Steer clear of this company at all costs. EDIT FOLLOWING REVIEW RESPONSE: The latest communication regarding the external works was received 17/04/2023 in which your company mentions that you had put the project on hiatus in August 2021 (bit of a delay there with little activity don't you think). Also in that same update it states that "partial funding" had been gathered which is also a bit different to how the payment you took in 2020 was worded which seemed to suggest it was covering the full works at the time (and slightly suspiciously was never actually included on an invoice but rather just taken based on the quote). This April update regarded a meeting being organised primarily to work out the access issues (i.e. needs the input of ground floor owners where garden access is required). There has been no communication received following this meeting despite assurances that you would write to all owners following this meeting and the relevant on site visit from the contractor. It's two months later, no update from Newton, the only communication I have seen has been between other owners. On the not being listed as an owner you have been asked multiple times to update your records as I am the owner of the property. I requested this again on my email dated 22/05/23 which I have still not had a reply to despite sending several chasers and you taking the time to try and dispute this review. Would be delighted to actually meet or speak with your team, perhaps you can provide details of this when you answer my emails.

Jordan B

Jun 08,2023

Our property manager, John Hempstead, has been a great asset in keeping our building in good condition. We live in an old traditional building that requires constant maintenance and John always appears to keep on top of it all.

Ben Lemon

Jun 05,2023

Stuart was very responsive and helpful in finding a solution to a long-ongoing problem. It's great to have such a supportive contact at Newton!

Mrs L Breingan

Jun 03,2023

Factors and Managing Agents have generally poor press and we have certainly experienced poor service from managing agents, in the past. In contrast to this, the service that we have received from Newton's has been of a high standard and their property manager that we deal with, Linda Thomson, has been very positive and productive. We look forward to building our relationship further and working closely with Linda.

NS

Jun 02,2023

I want to write this review to thank both Scott Robertson and David Docherty specifically for their approachable behaviour and providing continued assistance with getting the roof repaired at my flat. This has been an ongoing issue since 2017 and I’d only moved in middle of 2022, not knowing how severe the damage was to my roof. I immediately called up Newton and have been having regular correspondence with Scott and David, who listened to my panic and explained what could be done to help resolve this issue finally. I’m thankful for their support during this stressful time, I’m glad these flats are being managed by Newton.

Iain Claxton

Jun 01,2023

I have had a number of properties in Inverness for many years. Newton took over the block management for one of my flats a few years and inherited abacklog of poor work and management by the previous management co. Wayne Browne at the Inverness office has been running the site since then and the turnaround has been remarkable. I had worked with Newton in the past but Wayne goes above and beyond and has turned the site around completely. Highly recommend them.

Mrs Agnes Wilson

May 31,2023

I have had many properties in Glasgow's west end and have had many property managers . John Hempstead is outstanding , professional, approachable a real asset to KelvinCourt and Newtons . Hopefully I’ll get to work with him in the future . John Wilson 88 KelvinCourt

Ellen

May 31,2023

I have found Newton to be a good factor for 3/4 years. John Hempstead has been our Property Manager for the last 6/7 months, becoming very knowledgeable about the whole development. He is very helpful and efficient with a pleasant and approachable manner. I am in the process of selling my property and John has been exceptionally helpful by providing succinct and precise information throughout this process. Thank you John.