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Better futures start now. Get Started Founded in 2003, NinjaTrader supports 800,000+ traders worldwide with a powerful and user-friendly trading platform, discount futures brokerage and world-class support. Our platform is always free for advanced charting, backtesting and trade simulation. Download NinjaTrader’s award-winning trading platform and get started with a free demo powered by real-time market data. Free Demo Trade Futures Blog Contact Support Award-Winning Technology and Broker Services NinjaTrader is consistently voted an industry leader by the trading community. Through a unique combination of high-performance trading software, discount brokerage and real-time support, we empower traders to enter the futures markets.
Reviews 634
Craig
Mar 28,2024Marco was amazing....he made my problem his problem and worked until we had an answer.
TODD
Mar 27,2024Emilo Madaio was very patient and helpful. He spent more time with me and looked into fixing my problems.
Aaron
Mar 26,2024My answers all well addressed in an unhurried and professional manner including advice for connections
Jeff
Mar 22,2024How to fill out this massive application took me about 20 minutes. I have 20 years trading experience and a high net worth, and they rejected my application and don’t even tell me why. I asked multiple times, but they refuse to tell me the reason for the rejection.
David Murphy
Mar 21,2024On 3/19/2024 I sent $300 via Ninja's ACH transfer method to my trading account which is advertised as if you send this in before a certain time you will be credited the next business day. I wasn't. When I emailed to find out what's going on I was told they couldn't find the balance to my account and I won't be credited until 5 PM on 3/22/2024. This doesn't make sense. They have my money, how is it a trading firm can't find my balance until 3 days later after the market closes. My balance is updated every time I place a trade. Also, if they're having problems with the people they deal with to perform the ACH transfers, why can't they credit my account now, because they have my money, and deal with whomever can't find my account later ? If it takes them 3 days to find your account balance, it doesn't give you a warm and fuzzy feeling about letting them handle your money. Now via email, ninja is offering me to cancel the ACH transfer and i said yes, please cancel..so thru my bank I did a wire transfer..just as I hung up on that process, Ninja sent me another email saying it's too late, they can't cancel the ACH..Does anybody over there know what they're doing ?
Michel Fuchs
Mar 20,2024Dont trade with this plattform. I Tried set it up several times it problematic to get running and the company support is wery bad and wery unpolite. I Suggest nobody promote this plattform .
Irene Lenzini
Mar 20,2024Pessimo servizio clienti. Per ottenere una risposta su una semplice richiesta di apertura account ho dovuto attendere dei mesi. Segnalerò l inefficienza sicuramente agli organi competenti.
Alan
Mar 20,2024Support was fantastic. Adrian answered all my question , he was very friendly and helpful.
PAULINE
Mar 20,2024Christian did an amazing job walking me through my account and doing a back up from my older computer. His patience and expertise was superb!
C. Cole
Mar 20,2024I'm a future trader who is just starting out. I decided to start using my own money to invest with and decided to go through Ninja Trader. After 2 days of submitting document after document I finally gave up and decided it's not worth it to go with them. This company keeps advertising it's quick and easy and you can begin trading the same day you apply. That's a big lie! If this is my money I'm using why do I need to go through this hassle? I've already missed out on 2 days of trading going through this crap. I'll find a better company who likes making money off me to handle my account. Ninja Trader is bad news!
James
Mar 16,2024I had several questions and Marko answered all of them clearly and concisely.
customer
Mar 16,2024THE GUY KNEW WHAT HE WAS DOING AND ANSWERED ALL MY QUESTIONS
Guilherme
Mar 16,2024Meu problema foi solucionado. Resposta pelo email quase que imediata. Atendente Christiane muito educada e prestativa. Ninja Trader tá de parabéns pelo suporte. Sempre ouvi bons comentários de outros colegas trader, mas hoje pude comprovar que o atendimento é excelente
Randy Mosher
Mar 16,2024THE BEST SUPPORT PEOPLE OF ALL COMPANYS I DEAL WITH !
richard
Mar 15,2024emilio was great
Jay B
Mar 15,202403/15/24 - Emilio was extremely patient and helpful towards solving my problem. I had created a weekly risk setting and wasn’t able to place a trade. Emilio was kind enough to research what I had did and explain it to me.
Brian McManus
Mar 15,2024Tech support sat on the phone with for 5 minutes until I got home and online. Then worked through many roadblocks and fixed my issue in under 30 minutes.
Kapital Krocha
Mar 15,2024Bin sowas von fertig mit Ninjatrader. Immer bleibt Alles stecken und hängen. Kann nicht Mal ein Profil laden. Von Anfang an macht Ninjatrader nur Probleme. Einfach nur Datenschrott. Wechsle zur Konkurrenz.
David Lim
Mar 14,2024Adrain B, was excellent in following up. Our time zone difference was between changes in Daylight Savings times and Singapore. Their day is close to my midnight. Adrain was polite and effective in reinstalling my NinjaTrader 8 to my local computer, rather than the previous install that went to OneDrive automatically, without my knowledge. Adrian was able to migrate my templates and settings over correctly, without me having to redo them again. It Saved me a lot of Time! Thank you Adrian B. (of NinjaTrader 8 Technical Support) once again!
222 N LaSalle Street, Suite 1450, 60601, Chicago, US
http://ninjatrader.com
PTGDavid
Mar 28,2024Support Representative Clayton was assigned to my case involving a "read-only" database issue. Clayton was responsive both via email and telephone/remote service. Though partial resolution to the problem was resolved, Clayton suggested that my IT join the troubleshooting effort. Clayton provided step-by-step guidance for my IT to further troubleshoot, from which the issue was ultimately satisfactorily resolved. The root cause turned out to be a recent update to Avast Anti-Virus. Clayton was at all times Calm, Professional and Forthcoming in detailing the steps he was taking to resolve the issue. Thank you once again Clayton. Respectfully...David D Dube' Polaris Trading Group Capital Management, LLC Commodity Trading Advisor (CTA)