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Better futures start now. Get Started Founded in 2003, NinjaTrader supports 800,000+ traders worldwide with a powerful and user-friendly trading platform, discount futures brokerage and world-class support. Our platform is always free for advanced charting, backtesting and trade simulation. Download NinjaTrader’s award-winning trading platform and get started with a free demo powered by real-time market data. Free Demo Trade Futures Blog Contact Support Award-Winning Technology and Broker Services NinjaTrader is consistently voted an industry leader by the trading community. Through a unique combination of high-performance trading software, discount brokerage and real-time support, we empower traders to enter the futures markets.
Reviews 634
Andy Taylor
May 09,2023Horrible software, terrible UI/UX, way better and more user friendly trading platforms on the market. "award winning software" - what a joke.
Tristan Boettiger
Apr 27,2023I started trading with Ninja trader because they offered futures trading to South Africans. I’m very impressed with the software and the service. Not to mention the execution time of orders being filled given the fact that I’m on another continent. 10/10 very impressed.
MA
Apr 21,2023Amazing support from Adrian B. He was very professional and resolved all my issues in a very quick period. I was very impressed with him. 100/100 !!!!
Kelly Le
Apr 18,2023Adrian B did an excellent job, he solved all problem for me. He is one of the best worker in Ninja Trade Thank you so much Adrian for helping me Kelly
Rusheighty
Apr 12,2023Probalby the best trading software/platform out there. It is worth the lifetime fee. Customer service fixed my issue! Thanks for the assist guys!
AJ Mazzetto
Apr 04,2023I recently had a fantastic experience with the customer service team at Ninja Trader. From the moment I reached out to them with my question, I was impressed by their professionalism and dedication to helping me. The representative I spoke with, Markus Zielbauer , was extremely knowledgeable and patient, taking the time to listen to my concerns and provide clear and helpful answers. They also went above and beyond to find the solution to my concern. He was friendly, responsive, and proactive in keeping me informed of any updates or changes. I truly felt like they had my best interests at heart, and that my satisfaction was their top priority. Overall, I couldn't be happier with the level of service I received from NinjaTrader's customer service team. I would highly recommend them to anyone in need of their services. Thank you for such a positive experience!
Rich
Apr 04,2023Adrian B was the best customer service rep that I have experienced in the last 3 years with Ninja. Great customer service rep-- The best. He went out of his way to help me.. thanks
Iram
Apr 04,2023I'm very grateful for the excellent customer service Adrian provided me today, super kind, so patient and super thorough and very helpful, I am so happy to start trading with ninjatrader. My first experience was awesome specially for the excellent customer service they have, thank you so much!
Javier M
Mar 30,2023To management, deciding to eliminate and change Machine ID, and password set up to connect to my data provider, go "0" Star rating. Adrian, of Remote Support, did a very good job Re-installing most of the features I had on the previous version. To him go 4 Star.
Gary Palermo
Mar 24,2023Adrian B worked very hard and took all the time that was necessary to fix 3 issues that I had with my Ninja Trader platform. He was also very kind and patient along with getting the job done. Thanks Adrian.
Walter Schwarz
Mar 22,2023On Sunday, the Ninja Trader Desktop application would not connect to Interactive Broker due to a change in the IB connection. NT was notified of the issue since it prevents any trading with IB. In over two days their only response is "our development team is investigating", with no ETA.. Now, it turns out they knew of this issue over a month ago... So find another solution since support is non-existent
GSP
Mar 21,2023Great support. Big thanks to Lana Orlovsky.
Humphrey
Mar 15,2023Estoy más que decepcionado con Ninjatrader. Acaban de crear la versión 8.1 y es un desastre pues da muchos problemas. Además no responden a las preguntas / consultas. Yo compré la licencia de por vida, estaba operando en modo simulación y ya hace tres días que no me funciona bien.
Labello Pelikan
Mar 15,2023Customer support was great, Marcus addressed my issue and provide step by step solution which was 100% effective.
Toby
Mar 14,2023Zachary S went above and beyond to help me out and basically helped me off and on since yesterday, he was amazing with his help.
Mark
Mar 14,2023Stefan was incredibly knowledgeable- understanding and considerate - the ultimate technical support specialist. NT needs to keep these people around, took a very stressful situation with regards to the new website and available platform capabilities that fit my needs perfectly. Great experience. Thak you Stefan
Storman Norman
Mar 04,2023I have to say my support person made the learning experience very easy to understand I love her energy wish I could get her as support all the time.
Martha
Mar 04,2023Really disappointed. I was under the impression I would be paper-trading with real time data. Live data and real time data are not the same thing, apparently. There is no phone support (except for emergencies); you have to email them and then it takes forever to get a response, if you're lucky. A broker will be all over you to help you and then once your account is set up and you've made your deposit, he ghosts you. You can try the forum and maybe a fellow trader will chime in. The playback feature doesn't work properly and I can't seem to get any response on how to solve the problem. I have been trying for the past two weeks just to set up a system to practice trading and all I've encountered are road blocks and glitches. The experience feels predatory. ***this portion is in response to their response to this review that I send an email to support - I've already done that; it's the lack of response from the email address they provided below that has triggered this angry response from me. Take note, they do not provide a phone number to call. That means, if their response to me doesn't solve the problem, I have to send them another email explaining and then wait.....
Salvador
Mar 02,2023Zachary S. from NinjaTrader Client Services deserves to be Employee of the Year!!!! Recently I had a series of administrative issues that I had to deal with pertaining to my NinjaTrader account, and my Form 1099, etc., etc. Essentially I was one of "those customers" who needed lots of attention! Well, Zachary S. was extremely attentive and followed my case and ensured with the internal NinjaTrader Team that all my "issues" were resolved. Zachary's attention to detail and follow through made me feel like I was a "VIP" at NinjaTrader. All my issues were timely and adequately addressed by Zachary, for which I am extremely grateful!!!!
222 N LaSalle Street, Suite 1450, 60601, Chicago, US
http://ninjatrader.com
Ryan S
May 20,2023I agree with Andy Taylor, Ninja Traders charting is not user friendly unless you memorize a ton of hot keys which then makes it okay at best. The chart is a pain in the butt. I just want to click and drag the whole chart. Doesn't have VWAP as a basic free indicator. I think they tried to do too much which takes away from the experience. Think or Swim is soo much more user friendly and simplistic. I may switch funded trader companies just to get away from Ninja Trader.