NinjaTrader

4.0 (634 Reviews)

To leave a review you need to be logged in

Better futures start now. Get Started Founded in 2003, NinjaTrader supports 800,000+ traders worldwide with a powerful and user-friendly trading platform, discount futures brokerage and world-class support. Our platform is always free for advanced charting, backtesting and trade simulation. Download NinjaTrader’s award-winning trading platform and get started with a free demo powered by real-time market data. Free Demo Trade Futures Blog Contact Support Award-Winning Technology and Broker Services NinjaTrader is consistently voted an industry leader by the trading community. Through a unique combination of high-performance trading software, discount brokerage and real-time support, we empower traders to enter the futures markets.

Reviews 634

4.0

Out of 5.0

Uriel Cohen

Mar 01,2023

Hi, Adrian was very nice friendly and helpful! Thank you very much!

Rex

Feb 25,2023

Ninja Trader - Buyer Beware (aka Ninja-Never-Trade) I'm a Futures and Stock trader, professionally trained, and have been trading and investing for 25 years. I own 2 paid licenses for two brand-new high-end computers. I also purchased several 3rd party licenses from Ninja Trader ECO service in excess of $12K. After "every" Windows update Ninja Trader 8 (NJ8) loses its platform license and all 3rd party licenses. The only application on my PCs that loses licenses after every Windows update is Ninja Trader 8 and the Ninja Trader ECO purchased 3rd Party applications. Ninja Trader Tech Support always sends me a Boiler Plate answer that I must have changed a hardware component on both of my PCs (both are "brand new" $4K PCs) and that if I would stop replacing hardware NJ8 would stop losing the platform and 3rd party licenses, and nothing is ever resolved over the past 9 months. The only application on my PCs that loses licenses after every Windows update is NJ8. It takes me 10 to 12 hours after each update occurrence to restore, then a few days of testing NJ8 to ensure my systems are performing as designed for Futures Trading. Searching their blogs, I found others that have the identical issue. After several months I finally corresponded with a Support Manager who essentially stated that they are aware, and had no way to remedy the issue. Buyer Beware. I have given Ninja Trader 8 a new name... Ninja-Never-Trade 8.

John Kleman

Feb 16,2023

Great trading experience.

Juan

Feb 12,2023

Very detailed analysis; additional useful information

Happy Days

Feb 09,2023

Did not know cloud base server like One Drive was going to create a nightmare for my NT8. Adrian B. awesome fixing all my issues which was tedious while being friendly and courteous. Thank you!

Maickel

Feb 04,2023

Excellent customer service in special Cesar Mari, He was very patient,he guided me step by step in the whole process of opening my account

Ron Steinberg

Feb 03,2023

Christiane A. was outstanding. I had a problem with connectivity with a certain product (Dow futures) which she solved. She was extremely patient, knowledgeable and helpful. She immediately followed up with me when the problem was solved and alerted me to actions that she took on a credit I was due based on changing my subscription package. I couldn't ask for a better representative.

Jonathan

Feb 02,2023

I feel the performance of the platform is sluggish at best. It's tolerable but there's definitely hang-ups and latency. This is likely due to the fact it's a .NET application with managed garbage collection. You can tell when garbage collection is happening. The leverage on the GPU and CPU could be better balanced from a performance standpoint as well. Aside from that I believe that the baseline indicators available and the support for new indicators is incredibly lacking from the platform side. Most functionality is just better supported from 3rd party assets than within the platform itself. Updating the software isn't streamlined at all and can't even be done directly within the application. Regarding the indicators, the platform is definitely showing it's age. Most basic tasks take several menu options or dialog options to navigate through and while I've used the platform awhile UX components still just don't make sense. For instance, right clicking a chart brings up several potential options dialogs from Data Series, Indicators, to Chart properties (et al). This should be streamlined such that if I right click the chart I can just select properties then further navigation with left sided vertical menus to go between those options. Similarly in indicators there's too many interactions with menus/selections to make simple changes. If I want to change a data anchor for say a horizontal line I have to open the line properties, extend the data menu, then manually enter the number. The carriage return key then doesn't lock in that number with apply instead it closes the entire properties dialog which UX wise doesn't make sense. Labels are anchored property wise to lines so things like fib lines can't have separate opacity levels for the text as well as the line. Automatic display of label name isn't available and requires hardcoding the text box into the tool itself as well as the properties values so that the user can then enable or disable it if they wish. If you place a line on a chart, and name that line. You should be able to enable the name of that line to display as well as the specific value. Sure there's an indicator and tool available that does something similar (but limited), but adding that addon/tool also causes problems with 2 of the last 4 versions of the software and required multiple restarts to get it working. Chart workspaces functionally don't make sense. Workspaces are great, but sometimes I don't need a current chart in that workspace but if I close that chart it's gone forever and I'm forced to reload that workspace entirely without saved changes. Closing and reopening a chart should be saved into the workspace itself and users can easily save on resources when they close a chart they don't actively need. Sure they COULD swap workspaces, but again, data isn't saved between charts so you can't place data/drawings in one chart in one workspace and then swap workspaces and still view those drawings. Drawings aren't able to be categorized and saved. If you load data from 5 days back but have drawings greater than that they still show up in the object panel and are still modifiable which is likely a needless drain on resources as well. In general, I feel the community creations are really the backbone of the entire platform ecosystem and the age of the platform is really showing. The difficulty of constructing any reasonable customization within the platform is left solely in the hands 3rd party entities.

George

Feb 01,2023

Fast and accurate response time with an exact explanation of the cause and fix. Good job team.

Brady

Jan 28,2023

Quick response and fixed my issue connecting. This was an issue from over a month ago I was being helped on that didn't get resolved. Thank you very much whoever took care of this for me!

Robert

Jan 28,2023

Your platform is charging .55 cents a turn for a paper trade. If I make $10,000.00 you keep $5,000.00. This whole thing is vastly rigged against the trader. I’ll make sure to spread the word on that. Seems like there are no legitimate businesses anymore. Everyone’s a scammer.

Find Truth

Jan 25,2023

Clayton has continuously gone ABOVE and BEYOND the call of duty. He has a full complete and robust grasp of the platform and he uses technology with the adept quality you would hope from your support staff. Clayton has specifically made videos explaining solutions to problems I've faced in the NT8 platform. This is what you would expect from the 21st century yet, seldom do you find individuals like Clayton willing to go that extra mile. I would definitely be referring people to NT8 platform!

Charlene. P Cozier

Jan 25,2023

Clayton was very helpful and patient in dealing with me. He also sent a follow-up email to ensure the problem was resolved.

Brian

Jan 21,2023

I was having lots of difficulty logging and Marcus knew exactly where to go to fix the problem. He also helped me understand data subscriptions and what I needed to do the trading I wish to do. Saved me $138/month in fees I don't need to be paying. I also want to thank Stefan who updated my subscriptions in the portal and fixed the subscritpions on the platform....again outstanding and effective support utilizing the chat session.

Thomas Y

Jan 20,2023

An exceptionally long wait time on hold for a CSR and the person who waited on me was very rude. I am still thinking of closing my account because of this person.

Thomas Kowalak

Jan 16,2023

I had difficulty getting my remote laptop computer installing the necessary data for Ninjatrader 7. I was connected with a gentleman named Dennis E. He remotely took data from my home PC and transferred it to my laptop. During this process we had a nice chat. I found Dennis to be one of the most personable and highly skilled computer technician that I have ever encountered. I have always received 5 star treatment from the Ninjatrader support system. Who ever brought Dennis on board with your company certainly made the right decision.. Thank you from a grateful customer and I would give you all and especially Dennis E an A+. I if you desire any further comments I can be reached at 716-861-8687. Sincerely, Thomas Kowalak, MD Tom

Dennis Duncan

Jan 14,2023

Customer support is great. Stefan was very helpful. 5 stars.

Erik Rocha

Jan 10,2023

The response was done fast and very helpful

Kemi

Jan 08,2023

First impression customer service wasn't great. It has improved since then. Sales reps are nice & responsive, but need to be more educated on platform specifics so they're selling accurately. Recent interactions with client/tech support has been much better. Clayton in particular is a wonderful tech/client service rep! You need more like him.