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Reviews 631
Faisal Zaman
Mar 08,2021a breath of fresh air compared to our last system. Running diagnostics and generating reports effortlessly to correct any issues, saves us at least 2 full days of work! The software looks, feels and functions like it belongs in 2021 and beyond!
Esther Akanbi
Mar 08,2021Really excellent and clear training. Lauren was very helpful and friendly. We all left the training feeling confident with the information and support provided.
Luke Jarrett
Mar 05,2021having reviewed many different options for a care system we decided to go with CarePlanner as this offers us everything we need for a reasonable price, Adam our account manager supported us through the training and is always there to answer any questions we may have, excellent service so far.
Habeebat Sangodoyin
Mar 03,2021Queries well attended to.
Lucy
Mar 03,2021Outstanding no other words cut it absolutely speechless at the customer service & how wonderful the system is.
Norma Mckinney
Mar 03,2021Very prompt, efficient and professional service. I have been in contact several times, with different queries & each time I have spoken with a friendly advisor who was able to resolve my query quickly and professionally. They have even went above and beyond to help me resize my logo! Not their remit but willing to do all they can to help. Service is first class as is the product.
Mrs P
Feb 26,2021Great service. Instant advice and problem sorted quickly. Always cheerful and happy to help.
Carol
Feb 26,2021The support I got from Alex Parker was excellent very helpful. Your system I do not find as good to be honest, I have used other systems previously such as staff planner, webroster and have found these much easier to use and give me more of what I would like in systems, the ideal system would be one that does it all rather than have to use two systems. But this is no fault of Alex's
Gary
Feb 26,2021Always very quick response and helpful.
customer
Feb 25,2021Leanne gave a very clear breakdown of how to use careplanner and she resssured me we can contact her anytime She answered our questions with much detail too
Lisa Marie
Feb 25,2021Leanne was very helpful and explained everything very clearly, she also reassured me I can contact her or Care planner support at anytime. Over all 100% happy with the meeting and training.
Anna Mathews
Feb 19,2021Brilliant! Great system and amazing support team! Thank you 5+ stars!!! 🌟
Aidan Winserve Care
Feb 16,2021Using CarePlanner has made our work seamless and the support we get from the team is top drawer. The system is easy to use and every time we call them they answer very quickly and are always able to provide a solution to our problems. They have treated us with the same level of professionalism since we started with them until now. We are so grateful for the functionality CarePlanner provides as well as the consistent high level of customer service we get from the whole team. We would recommend CarePlanner to anyone working in the homecare space. We would like to say a special thank you to Chris Fry, Tobias, Ryan and our account manager Rob.
Tanya
Feb 16,2021Excellent customer service & a genuine understanding for clients. I'm still at the beginning of the process of onboarding for my own company, however having used the system in previous roles, it is efficient and user friendly with the correct tools. Equally important the team behind the system seem to have a true understanding of the field and want to assist their clients to effectively use the system. It is not just based on selling the product, the team has a genuine want for their system to make a difference. My communication so far has been with Juliet, who has been so genuinely understanding and lovely. She has proven working with Care planner system and the team will be a benefit to the company. She's a great asset to your team!
Brinto Antony
Feb 10,2021Thanks to Care Planner. I started to raise invoices much faster within the first month of joining care planner. My staff love the rostering and compliance management part as well. I had a very hard time to manage the compliance, rostering, and invoicing of my temporary staffing business. When I first started using Care Planner, it looked even harder due to data transferring from the excel and I found it time consuming to learn the software because of my poor computer knowledge. However, I mastered the software in few weeks time. Thanks to Mr. Adam Wood for being patient enough to teach me the software and to the entire team. I cannot complete my review without mentioning you, Adam. I really appreciate your patient approach to all my queries, prompt response to my phone calls and emails. I am looking forward to use care planner for my domiciliary care business too. Thank you.
Victoria Barnes-Hudson
Feb 10,2021Careplanner has proved to be one of the best changes we have made as a company. The system is extremely user friendly and the support is amazing. nothing is too much trouble and the change over and set up from our old ECM system was a breeze. Adam our account trainer and manager was so helpful and took time to ensure we had all the details correct around the system. I can recommend this ECM system for anyone looking for a user friendly but detailed solution.
Ru
Feb 08,2021Lauren was really professional throughout the training and so easy to understand . Very informative indeed Thank you
Gemma Lawrence
Feb 05,2021I was assisted by Chris Fry who answered all of my queries (there were numerous) and did so in detail for me to be able to follow and understand with ease. 100% customer service.
BVHS
Feb 05,2021We are very pleased with the training with Lauren and CarePlanner. She was very accommodating as we were all working from different locations due to the pandemic. She went above and beyond to make sure we all got our training and that we were happy with what we learned. We are feeling confident in starting to use the CarePlanner, and would recommend it to anyone in the field. Thank you.
Third Floor, Dean Park House 8-10 Dean Park Crescent, BH1 1HL, Bournemouth, GB
https://nourishcare.com/
Rianne
Mar 08,2021Careplanner is a great system, although their are elements of the system that are not completely compatible with our organisations operations ultimately the system achieves purpose and the transition from our organisations old system to careplanner has been smooth; I would recommend before implementing the system allow your self enough time to learn its navigations, any queries relating to careplanners navigation (or other features) careplanners customer support department are very efficient in responding and helping resolve any issues you as a customer may have; their customer support department are very very good in careplanners smooth implementation.