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Reviews 631
M Heron
Dec 08,2020Great product, great customer service and support. Care Planner has made it much easier to deliver and grow our service without having to increase of office staffing overheads. It easy to use and gives an accurate record or all support provided.
Natalie Horner
Dec 03,2020Always find the staff very helpful when we need support and are very happy with their customer service.
MMC
Dec 03,2020Great service & support, completely recommend!
Sheila May
Dec 03,2020Very helpful and went out of the way to help us
CLCA Nursing
Dec 03,2020We have been running CarePlanner for a while now and it has completely changed how we manage our staff for the better. The team have addressed any issues quickly, patiently and efficiently. Would definitely recommend.
patricia
Dec 03,2020I’m using this software a second month, and I’m very happy customer, this software change my life in terms of saving hours and working on the schedule, payments and timesheets. Training process was very easy and smooth as all team of care planner is very helpful Every time you need them. In my case Adam Wood , It’s really amazing person he have patience and can explain everything in a very easy way. I’m very small business but making the rota for the staff was very stressful every time. Now is taking me 15 minutes every week.
customer
Dec 03,2020excellent customer service ,I had the opportunity to look through the system and have worked with similar prior to my first training session. Adam took me through the points I thought I would struggle with, he was professional and supportive throughout the training, i would definitely recommend.
customer
Dec 03,2020I have had to call a lot this week, and have had chris supporting me with my many questions. Being new to the system I’m still navigating my way around and every time I’ve had a query , Chris has helped explain this to me with great patience. Care planner is a great system and I’m finding it easier and easier every day. And I love that I can always get support someone always answers the phone and helps with great advise or assistance. Thank you 😊
SK
Nov 27,2020The service is always beyond and above, the team is well versed with the system and are so quick to solve a problem. I am confident all the time I call in for I know they are not a let down.👍🏾
Ruth Godden
Nov 27,2020My first experience was with Ken and his enthusiasm and knowledge for the system got us off to a great start. We are now working with Adam who has gone over and above, always sticks to our planned meetings and phone calls and is polite and friendly. He gets things done quickly too! In my 13 years of working in this industry I have never known of another company to offer to make things accessible for us, I usually have to ask and mostly the answers are no. However, after explaining to Adam that most of our staff are deaf he asked if I would like him to record the training and then he would subtitle it so it could be shared with staff. I am left amazed at his offer and kindness and really can't thank him enough for this. We are often left a bit behind but with Care Planner we certainly feel fully included! I really can't recommend Care Planner enough, and the support staff are lovely and we have a laugh (important!).
Silverdale Care
Nov 25,2020We made the right decision making a move to care-planner. There’s a little learning curve as with everything but you’re assigned an account manager that helps along the way, step by step. We were assigned Adam and he has been brilliant, contacting us to make sure we are not having any difficulties with the system and also doing training with us. All in all care-planner has been a worthwhile investment for our company.
Chloe Bailey
Nov 24,2020This is the third call monitoring system we have trailed now and out of all of them I can say Care Planner is the most supportive of the companies we have used. Due to our complex set up other systems have not worked for us however Care Planner have gone above and beyond our expectations and have been very flexible to ensure the system works for our requirements. Our Account Manager Adam W has been extremely helpful (and patient!) throughout the set up process - outstanding customer service, cannot fault at all!
SAMFOS HEALTH
Nov 19,2020I am sure it’s only a matter of time before Care Planner attracts all providers to their platform if they continue with their unparalleled customer service support. Adam is a great trainer, very patient, professional and accommodative. He has complete knowledge of the system and knows what he talks about. No question is too big or small and he will rather apologise for something that you need to apologise for, and that makes you, the customer, feel very comfortable and relaxed throughout the session.
Lucy Challis
Nov 19,2020Adam has bee FANTASTIC with the on boarding process , he is very calm , explains things very well, lovely man! Goes out of his way to be helpful and has offered support whenever needed, This is much appreciated
Lianne Challis
Nov 17,2020David gave us some excellent support for a query this afternoon. He solved it quickly and went the extra mile to help us. Thank you.
customer
Nov 17,2020Ryan Booth assisted us with some queries today. He resolved them in a timely manner and we felt that we had his full support in input. Thank you for the help.
Karen
Oct 21,2020Adam is always extremely helpful, no matter how many times I call. Nothing is too much trouble and he always calls me back. Excellent service
Medical Partnerships
Oct 13,2020I started using Care Planner as a complete novice. However with the support of my account manager and members of the support team, I have grown over the last two years. No question is ever silly and the response time is great. I have a choice of sending tickets which is handy when I am in a rush and I call occasionally. There was a day that we were on the phone for over 2 hours just trying to teach me an element of Careplanner which we have now grown into. At first we started with just rostering however now we are doing so much more. Later this month we will be using Care Planner to invoice and the staff have been ever so supportive. I have no regrets signing up with Careplanner. The customer service is excellent as we get occasional phone calls just to check that everything is going on smoothly. The product is still evolving which is great so there is much more potential for the future. Thanks everyone for your support always. :)
YOUNIQUE Care
Oct 08,2020The care-planner app is very good and seamless, easy to use and understand. The support team is outstanding. Hayley from the Care-planner management team is brilliant. She is very helpful, friendly and so supportive, any queries are dealt with so swiftly. Overall, excellent choice!
Third Floor, Dean Park House 8-10 Dean Park Crescent, BH1 1HL, Bournemouth, GB
https://nourishcare.com/
Alex M
Dec 09,2020Adam was very patient and polite. All my questions were answered fully and clearly.