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Reviews 721
Tina Papania
Jan 22,2025Ordered as a birthday gift. Will not likely be here in time!
Bridget Klapperich
Jan 22,2025Reasonably priced and quick delivery. Clear instructions included and nicely packaged. Works exactly as described.
Deb
Jan 22,2025I have yet to receive the product I ordered!
Mary
Jan 21,2025Easy ordering, clear product description and while we are just beginning our red light journey [knee and back], it seems to be working!
Suzy
Jan 21,2025Easy to get product info, reviews, and order. Ships well, and in great condition on arrival. Product does the job for reducing my pain.
shelly works
Jan 21,2025I have ordered 4 products from Novaalabs now. Love them all. Great customer service and this company stands by the product warranty. It has helped me and my husband as we both teach and compete in tennis. We travel with our Novaalab pads.
John Phipps
Jan 21,2025We've bought multiple products and all seem very good quality. We have used for about a month. Warmth is felt from the pads, helping with sore muscles and such. Our mother has felt relief from one of the pad wraps on arthritic knee. Very pleased with the three products we have.
Daniel McAlvin
Jan 21,2025on time as advertised
Donna Moniuszko Sinclair
Jan 21,2025I've tried to get Customer Service to respond to a video they asked me to send since only a third of the lights are still working. I've reached out several times and have not heard back. This had been going on for almost 2 months. Update: Customer service reached out to me and sent me a new red light therapy to replace the light that wasn't working correctly at no charge.
Bdizzle Bwitch
Jan 21,2025So excited!!! Can't wait for it to arrive!!!
Barbara Thibeault
Jan 21,2025I like this company, they actually respond !!! I love their products..It is really helping my torn meniscus…..Thank you….
Nancy Young
Jan 21,2025I couldn’t get anyone but I tried on a weekend.
Deja Jones
Jan 21,2025Thank you for getting this resolved and being so supportive. Grateful!
Debra Foster
Jan 21,2025High quality products that work!
Minakashiben Patel
Jan 21,2025I have told the company that the device I got does not charge. It should turn solid but to date it is still not solid. I bought another adapter but does not work. I was asked to take a short video which I have sent but no replacement or an answer. No phone number
Laree Mancour
Jan 21,2025Great communication during my order process until 2 days later when they lowered the price of the item I purchased. I hadn't even received the device yet. When I asked to receive a credit for the difference in price (which is just simpler than returning the device, being refunded, and then repurchasing at the new lower price), customer service went dark. No responses! That is BAD customer service.
W J Namrub
Jan 21,2025Process was straight-forward
Leslie Weitzman
Jan 21,2025Great customer service
Phyllis Kaiser
Jan 19,2025I have sold 21 pads for you. I have 2 people who are using them for siatica Seems to take quite a while for them to get relief
2810 N Church St PMB 94922, 19802-4447, Wilmington, US
http://novaalab.com
Harry Childs
Jan 22,2025Too many additional offers before I actually got to the checkout page.