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Reviews 721
P Chen
Jan 17,2025It’s been two weeks since I placed the order. I haven’t received the product and hope it will work. Now that I have less than 60 days to try it.
PForry
Jan 17,2025My husband finds great relief from his RA pain but using the light 2x per day. Their customer service was quick to respond and send a replacement when our remote stopped working after only a few uses. Would definitely recommend this product to anyone suffering pain.
Dave Logsdon
Jan 17,2025Novaalab has always honored their warranty. I believe in their product and I would recommend their company to anyone. Thanks for the great service.
Cari G
Jan 16,2025I’ve been trying to order a new cord for three days and all I get is AI bot responses that are going nowhere. There is no phone number to call either. You fail miserably at customer support
Pablo Lee
Jan 16,2025I purchased 2 items and after receiving them I decided to return one of them, the Novaa Extra-Strength Healing Laser. After numerous attempts to contact their customer service via chat and email, they finally answered to give me a hefty discount for me to keep the item which I declined. The CS then, after my many attempts to contact him via email, he finally responded with the instructions. I followed them and sent the unit back and emailed the CS with the tracking number and a picture of the receipt from USPS where the same tracking number was printed. The package was delivered to their UT warehouse on Jan 10th and so far I have not received their confirmation. I've sent the CS 3 emails asking for a confirmation and no responses... I've read all the 1 star reviews and we all have the same problem. As of now, I don't know if the return address was a bogus address or what. If you're considering buying their products, please read all the 1-star reviews before you proceed.
Theresa Taubenheim
Jan 16,2025I have been watching this product for a while. It went on a fantastic sale. I bought it and had it within a week. In the past when I had issues with a product they took care of it and replaced the broken product right away. Great customer service. Great products!
Colleen Owen
Jan 16,2025Thank you for sending the replacement cord. Great customer service!
Bob D
Jan 16,2025The page appeared to be a sham, adding adding unreqested items, requiring additional attention to avoid paying for crap. The overall appearance gave it a kitschy feel. I was expecting steak knives to be added to the deal.
Annette Koepp
Jan 16,2025Easy website to navigate and pay 🫶
Patricia Cetrone
Jan 16,2025Great price, easy ordering, packaged beautifully. Just got it so can’t attest to if it worked welll.
Cathy Hannigan
Jan 16,2025RECEIVED A brand new red light but it took over a month from my initial contact. Lucky was always nice on the phone. Not sure what took so long after several emails and a couple phone calls to customer service. cj
Cassie Klein
Jan 15,2025I bought a red-light device for my mouth and gums. The product functions but doesn't do anything to correct receding gums or periodontal disease. The company advertises a full refund within 100 days of purchase. When I requested a refund, they ghosted me. Radio silence. So their products don't work and they do not refund you. Do not buy!
cyndi jarvis
Jan 15,2025I have had quick response as far as ordering anything or questions answered. Have had the pad for several months. My husband and I both use it daily. We are finding good results. I just ordered Novaalab for my teeth and look forward to good results or at minimum preventive issues. I am very pleased at the quality and professionalism of the company. cyndi
Carol Askhew
Jan 15,2025Excellent products and super excellent customer service!
Susan Lewis
Jan 15,2025I have bought several products from them and I can tell you that they do what they are advertised to do. I have seen wonderful results. I’ve also bought several for gifts. Their customer service is impeccable and respond quickly with any questions that you have.
Louis Desouza
Jan 15,2025Their customer service was very quick in responding to an order that I had placed online two days ago, and shortly after that they had sent me shipping detail's and a tracking number that the order was on its way Good customer service I like that
Theresa Romeyn
Jan 15,2025The order arrived as was said. I have just received it on so only used it twice. So far I am very happy with the light pad.
Becky Casserino
Jan 15,2025Great customer service, pleasant to work with and accommodating my needs. Thanks so much!!
Carla Camille Gutierrez
Jan 15,2025Thei products are a game changer! Customer service is very helpful.
2810 N Church St PMB 94922, 19802-4447, Wilmington, US
http://novaalab.com
Elaine C Gendron
Jan 17,2025It took quite a while to receive the red light pad in the mail. It took so long, I was worried it was a scam. I hadn’t even received the intial pad I ordered and was receiving emails trying to sell me more products. I’m also confused when my 60 days starts-when I received it or when it was shipped? I’m thrilled to have finally gotten it and started using it this morning.