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Reviews 721
Kelly
Nov 17,2024I have two of the pads and the oral pro. I have ordered light therapy from other companies in the past and feel that Novaalab has a better quality of products. I also appreciate that when I had a question I got a quick response back from a real person.
Bill in Denver
Nov 16,2024After having trouble with my light pad, I emailed and got an immediate response asking for a video of the issue. After sending the video, they quickly got a replacement in the mail to me. Seamless customer service!
Karen
Nov 15,2024Have not gotten product yet
Reg Smith
Nov 14,2024One of the 3 heads that came with the device wasn't operating properly. After contacting NovaaLab and verifying the issue a free replacement head was shipped within minutes.
Paula
Nov 14,2024Terrible No way of contacting these people . The items are junk Do not buy If you want a refund your only hope is to contact your bank . This is a total rip off
Debra Stach
Nov 14,2024It isn't what I wanted to order
Andrea Paduchak
Nov 13,2024I have utilized customer service twice in the last years and they have exceeded my expectations. When I had a NovaaLab product that wasn't functioning properly, it was immediately replaced. Recently, my pet chewed on the cord to my Light Pad and I inquired about getting a new part. Customer support provided me with a free replacement cord and I only needed to pay for shipping! I was extremely happy with how quickly customer support responded to my inquiries, and how well they have ensured my continued use and satisfaction with their products.
Janina
Nov 13,2024Horrible customer service/support. Misrepresented price and discount.
Joy Redwine
Nov 12,2024Well I am excited to receive the red light pad
Barbara Krasner
Nov 12,2024Customer Service! They stand behind their products. When my NovaaLab device stopped working correctly, they replaced it immediately.
Judy H
Nov 12,2024My pad worked great until the red light stopped working. But Novaalab quickly responded to my inquiry and honored the warranty with a replacement. Very satisfied customer
Annette
Nov 12,2024Quick response and replacement on a defective unit! Amazing customer service.
Loretta Braun
Nov 11,2024Still waiting???
Chuck D
Nov 11,2024On the heels of my last order (quick return and replacement of a defective unit) the rep was able to quickly process another order for another device unrelated to the previous issue.
Victoria
Nov 10,2024Shipping is taking too long
Carole Cochrabe
Nov 09,2024Ce pas est très solide, il me soulage tous les jours pour mon dos et mes épaules.
J Lopez
Nov 09,2024The device has helped my husband so much and it began acting up and only some of the lights would come on so I messaged the company and sent a video as requested. Since it was still under warranty they are sending out a new unit. We are very happy with the ease of getting the new unit and returning the faulty one. A great company who stands behind their product. Thank you!
Joyce Smith
Nov 09,2024Everyone was very helpful when I had a malfunctioning pad and immediately said they would replace it! Not only that but they're replacing it with a newer model. I would call this excellent product service.
Dayton Price and Vilma Price
Nov 08,2024It’s all perfect and it’s fantastic fast delivery Thank You!
2810 N Church St PMB 94922, 19802-4447, Wilmington, US
http://novaalab.com
Kert Teblum
Nov 19,2024Your Visa card process is poor I h