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Reviews 721
Dorit Mizrachi
Jun 08,2024Great customer service. We’re able to solve my problem right away
JC Stewart
Jun 06,2024Purchased two NOVORAL CARE PROs and only one of the NOVORAL CARE PRO works. A Very Unhappy Customer
Susan Starr
Jun 06,2024Questions were answered in a timely manner by customer service and when I had a problem ordering help was immediately provided.
Karen Beckwith
Jun 06,2024The company was quick at explaining how things work and when my product was lost in transit they shipped me another one free of charge
Michelle Sanders
Jun 05,2024You took care of a problem
Patricia Rice
Jun 04,2024I am just starting my red light journey but can see some improvement. I am so excited to see the results in a few months! Thank-you this product gives me hope!
Lambert Kelli
Jun 04,2024Decided to do on credit, first payment taken and I still don't have what I paid for. Very disappointing but hoping I get soon and it actually worksz
Kirsten Myers
Jun 04,2024The agent was super helpful in getting me the replacement product/piece I need.
Lisa Da Silva
Jun 04,2024Got the face mask, then the oral care - now purchasing the pad. Has made a huge difference in a scare on my face and my teeth/gums feel stronger.
Tom
Jun 01,2024both of my orders were sent to me rather than one going to my sister. i even called novaa to place this order since you're unable to ship to two addresses online. now i'm inconvenienced and have to take the return to the UPS store which is miles from my home. see why i'm not happy? tom
Carolina Girl
Jun 01,2024Customer service was very prompt, and helpful! Wonderful customer service! I was having a problem with a device and they immediately shipped me another. So easy and hassle free!
Mike Hutchings
May 31,2024We got the belt quickly. Customer service reacts promptly. We have a concern that the light pad gets quite warm almost immediately. We are reading there should be no heat when using red light therapy. Why is the pad getting hot. Considering returning it. Can anyone answer why it gets hot? Is this an issue?
Helen A Clarke
May 31,2024My light pad stop working so I contacted customer support sent a video. That’s all it took for them to send me a new pad. Great customer support.
Jerry and Patty Keever
May 31,2024Novaalab has a l ways been very helpful in replacing defective light bars and pray the are able to figure out why they stop working after a period of time.
Holli M Wert
May 31,2024I needed to replace the mouth tray for my Novoral system. The product was still under the free 2-year warranty. I contacted customer service and was given helpful, hassle-free service. They shipped my replacement out super quick too!
Donaldd Duncan
May 30,2024Very helpful and fast
Becky Whitfield
May 30,2024Customer service was amazing! My red light wrap pad stopped working and they replaced it for free. Their products are amazing and have changed my life for the better. Thank you for quick, prompt service and replacement!
Patricia Grant-McGraw
May 29,2024Customer service is excellent. The product is so good I have given many of my friends and family some of my favorite items. I have at least three very discerning individuals the red light pad, and now they are sharing the news. Love my Red Light, thank you Novaalab.
customer
May 29,2024I'm really just reviewing the purchase, as I have not received my product yet. On the purchase side, there is WAAAYYYY too much information on it. Too much advertising. Give me a clean site that has your products, what they do, and enough information to differentiate one from another. Also, let me know quickly how fast my order will arrive. Thanks. Looking forward to seeing if this "red light" works as advertised.
2810 N Church St PMB 94922, 19802-4447, Wilmington, US
http://novaalab.com
Janna Westmoreland
Jun 08,2024My controller recently stopped working and everyone was very nice and a new one was shipped out to me within a few days. Awesome service!