To leave a review you need to be logged in
From beginning as a small team selling over Teletext 20 years ago, we have become one of the fastest growing travel companies in the UK today. And yet, for all that’s changed, we remain a family run business with people-first principles, living by our core values of what we’ve learnt to be truly important. We know that striving to be the best means empowering your choices with bespoke holiday packages. We know that doing the right thing means always treating your travels like our own. And we know that we can only make these things happen with a trusted team of USA experts.
We are your holiday shapers and memory makers. We are Ocean Florida redefined, where it’s never been easier to find a Sunshine State of mind.
Here at Ocean Florida, we’re ABTA and ATOL protected so you can book in confidence, knowing your dream holiday is in safe hands and fully protected
Reviews 726
J Heath
Dec 13,2024Our holiday in 2021 to Florida was changed twice due to covid, but everything was sorted out and rebooked for 2024. All thanks to Sadie and Charlotte who booked our car hire and disney tickets on top of the holiday booking, We had a fantastic holiday and all thanks to Ocean Florida. Will definitely be using them again in future. Many thanks.
Ross F
Dec 10,2024Use this company at your own risk! We are currently dealing with a situation where the company cannot provide the holiday accommodation we originally booked. Their terms and conditions are deliberately vague and seem designed to serve their own interests rather than their customers. For example, Clause 7.4 of their T&Cs refers to a “minor” change, stating: ”…change of accommodation to another or higher standard within 30 minutes/30 miles of the original accommodation…” However, we are being offered a lower standard of accommodation, which clearly does not meet this criterion. To make matters worse, none of the representatives we have spoken to so far have been helpful in resolving the issue. I’m not asking for something extra or unreasonable—I just want the holiday we planned, nothing less. While unforeseen circumstances can arise, the company has a responsibility to ensure their customers still receive the holiday experience they paid for. Right now, they are falling far short of that expectation.
Carol Ferguson
Dec 10,2024I haven't yet travelled as my trip isn't to 2026 but I have found Darren to be really helpful, he always replies quickly to my questions and always sorts the changes I want making everything stress free for me. So far loving this company I will review again after my trip but so far would highly recommend Ocean Florida
shaunhand
Dec 04,2024Jo Hymus was absolutely lovely and did everything she could to help us! Thanks again Jo!
Rachy
Nov 30,2024Absolutely fabulous experience with Oceans Florida, nothing is too much for them and I’m a lady that worries and ask a lot of questions. Thank you all especially Sadie her customer service was very good. Do not hesitate and book with them.
michelle
Nov 28,2024I found this company extremely helpful, my holiday had to be moved multiple times due to covid and a house move and this was accommodated no problem, We needed accessibility in the airport and at the parks and this was all sorted for us with an accessibility co ordinator before we travelled so I had peace of mind, we had quite a few added extras threw in with our package deal which was great, (kids dine free cards, unlimited dining at seaworld, free ride on the wheel at icon park)
Alan
Nov 26,2024Extremely easy to deal with and very helpful. All our needs were met
Pink Merino
Nov 25,2024This was our first family holiday to Florida with my husband and our adult children .Our younger two turning 18 and 21 years of age. Nikki Russell from Ocean Florida made this holiday the best it could be for me and my family . We flew with Virgin Atlantic - very nice plane journey. We stay at Windwood bay - beautiful villa with a pool ( pool could have done with a clean ) only downside . We had lovely bonus from Ocean Florida: Gataland Out of control Magic comedy show Millenia Mall vouchers We visited Universal studios - ( the down side is Universal Studios didn't let the company know Volcano Bay was closed on certain days ) Disney world Magical Kingdom. Vineland Outlets Dollar tree and many more . This was a dream come true for our family . Nikki was there at every step , helping me with any questions and dealing with any issue. Honestly an asset to the company. Next time we would look to be in a hotel closer to the parks . Literally in Florida people do not walk anywhere - unless you are in a park / or outlet .....no pavements it's another world 🌎. Don't forget travel insurance it's a must you never know . ( Especially Medical care ) One of my sons got sick , nothing serious the hospital service was amazing - nothing like the ( UK ) that's for sure . He got better . It was just unfortunate he got sick while out there. Things happen - so the insurance was a blessing . Amen . We still all had an amazing time .
sara collings
Nov 24,2024We booked a holiday to Orlando through Ocean Florida and have been very happy with the service received. We had to amend the date of travel and they were very helpful and made the whole process very simple. Communication was excellent and every member of staff we dealt with was helpful and made us feel very confident that we were in good hands.We eventually travelled out in early November to a villa in the West Haven area. Whilst we were away we had some issues with the villa electrics and then the pool pump packed up completely. Ocean Florida couldn’t have handled these issues better, the electrics were sorted within 24 hours but the pool pump was a different matter. It was going to take at least 5 days to get the pump replaced so we would have been without the pool for 10 days. Ocean Florida immediately offered to either move us or give compensation. We opted to move as the pool was an important part of the holiday for us but the following day we were contacted and the pool was promised to be back in action later that day, and it was. Throughout the whole process the staff in resort were really proactive and tried to ensure that the inconvenience to us was met to a minimum and that we could still continue to enjoy our holiday as planned. I would have no hesitation in recommending them.
Zoe Marney-holt
Nov 22,2024Went with Ocean Florida in September /2024 had no problem what so ever. Being my first trip and going on my own i was very nervous but excited. Any questions i had or plans i changed was done without any issues. Have just booked again for 2026.
customer
Nov 21,2024Booked to go to Walt Disney World for my daughters 21st birthday Karl got in contact with me to make a booking what can I say absolutely brilliant from start to finish explained everything properly and helped with the nitty gritty bits to so will highly recommend Ocean Florida holidays to anyone who would book there one in a life time trip
James
Nov 20,2024Exceptional Service at an Affordable Price! ⭐⭐⭐⭐⭐ I cannot recommend Ocean Florida highly enough! From start to finish, their service was absolutely effortless. Every detail of my trip was handled with care and professionalism, making the entire process stress-free and enjoyable. The team went above and beyond to ensure everything was perfect, and their communication throughout was excellent. What’s even better is that all of this came at a very affordable cost, offering incredible value for money without sacrificing quality. If you’re looking for a 5-star experience with a company you can trust, Ocean Florida is the one to choose. I’ll definitely be booking with them again! Thank you for making my trip so memorable!
A. Moores
Nov 17,2024I booked with OF back in 2023 - for an October 2024 trip - we got back a few days ago. Got to say - was not expecting them to be this good. I've used Virgin holidays before but for some reason - and it was mainly service I went with OF. From a payment plan to availability of tickets, add ons, communication, questions answered I felt was all there. I loved my holiday and grateful for the experience and just wanted to jump on and recognise this. We had amazing memories - and don't forget to check memory makers are included. Mine was and the pictures in Disney are superb and a brilliant add on. I also liked the additional vouchers and discounts. Didn't use them all but was a nice feature.
Emm
Nov 15,2024We booked our holiday for 2023 and had to postpone to 2024, Ocean Florida made this really easy with no hidden costs. The cost of the holiday was very competitive and the customer service and support from the Ocean Florida team was outstanding. The information and ease of access to our documentation meant the holiday was stress free and we had a fabulous time. I have already recommended Ocean Florida to friends and would continue to do so. I would definitely book with them again.
Emma
Nov 15,2024We returned from our fantastic holiday a few days ago. Ocean Florida were brilliant in arranging everything, making suggestions to suit our needs keeping us up to date. A huge thank you to Graham for making the initial accommodation and flight arrangements and to Charlotte for organising our trips. We got to see a launch at Kennedy Space Centre. The tour you arranged really made the day even more special. The accommodation was perfect and relaxing. I felt really listened to when discussing our requirements. We enjoyed some of the added extras too, Gatorland was a big hit. Definitely recommend.
Chris c
Nov 14,2024Ocean florida were very accommodating from start to finish. Getting us prices and changes to our booking. Nothing was to much to ask of them
Michelle Ward
Nov 13,2024From the first contact the company was well organised, knowledgeable and helpful! We were supported and checked on throughout the process. We booked our honeymoon with three children in tow - the whole holiday was tailored to meet all of needs - memories of a lifetime!
K Henry
Nov 12,2024Just arrived home from yet another 2 week holiday all arranged by Ocean Florida. They were great from start to finish, from first phone call to arriving home. Would recommend them fully for your trip. Everything was covered, flights, car, villa even some extras were included. Thanks Ocean and especially George our agent who was great
Rob K
Nov 11,2024Everything seemed to go well before the trip, very helpful service team and everything came through as expected- however, the resort they put us in was used for AirBnB parties - me started at 4am, the others started in the evening and went on all night - it’s at this point you realise ocean Florida aren’t in a position to help you - we just had to suffer it and even got advised by them to call the police. If you do use this company- ask some very probing questions about the resort they are booking a villa on, research the resort yourself before committing to booking - you there use you could end up with a completely ruined holiday like we did.
Lesley Batty
Dec 18,2024Booked with Ocean Florida through a 3rd party ( travel Agent ) got to the airport and my grandsons name was wrong on his ticket, they had missed the cross off the T.. refused boarding so had to buy a ticket so we could continue with our £12k holiday… they have admitted their fault but refuse to reimburse the £700 we had to pay out so we could fly… never again will I travel with this company