well conceived selection process of properties easy booking accurate follow-up after initial booking nice properties rather expensive as compared to other platforms
Fabulous villa location on top of a high hill with all round views across the costa brava. Really needs some shade on the terrace to make this very special and needs to supply clients with the basics essential ingredients to get started in the kitchen, but otherwise this is a very special (though not luxury) place with a hilly driveway not for the fainthearted.
Very pleased with the service. Very helpful with a quick response from Daryl who helped me with the mess I got in with my booking dates!
Aythami was excellent in providing pre-arrival support for our villa in Slovenia through ensuring a cot and bed guards will be provided by the owner for our 5 and 3 year old daughters. Aythami was friendly, professional, very responsive and took personal responsibility to solve the issue.
Great villa Spacious airy rooms. Very well-equipped kitchen. Good air-conditioning. Lovely gardens and an excellent, well-maintained pool with plenty of loungers. Very pleasant and helpful owner.
Amazing town house, stylish,clean and great location.
The villa was stunning! The company (Oliver's) was very good with communication but I do think they could improve the concierge service vs simply providing links.
This is our second time traveling with your company, and as with our previous experience everything went smoothly and according to plan. The few times I got in touch by phone, your team were always courteous & professional - full marks to them! Madeira Belo was a fabulous house, stunning location. Welcomed by the owners Jose & Amelia who were charming and very helpful.
Great support with a very last minute booking. Refreshingly the villa we booked was even better than the pictures/ description suggested, rather than the other way around which is often the case!
Responses to emails were very slow and unhelpful. I can only assume that nobody had been to the property. For the level of rental, we should have had access to all the information we asked for but this was not the case. In reality, very little help was provided that was of any use. Even the name of the property was incorrect.
The booking process was seamless. The apartment views were spectacular. The owner and the housekeeper made us feel very welcome. The villa was great but needs updating. Some petty frustrations (dishwasher too small for a 5 bedroom apartment, only one set of keys) but the only real downer was the noisy road which was mentioned but we hadn’t appreciated how close it was to the relaxation spot for sun loungers.
The service I received from Oliver's Travel was first rate.Anne Jaques from the concierge service was helpful and prompt.
From the first moment I contacted Oliver's Travels I received prompt and clear responses and felt confident I was dealing with a professional team. Particular thanks to Aythami for her clear correspondence and help with my questions - super professional! Looking forward to my stay in France next month with my family & grandchildren!
Thank you to the wonderful Constance for her very prompt and friendly assistance. After my first booking was not accepted Constance emailed me and from then on everything was easy. She came up with a wonderful Chateau for my group of 5 to stay. Can't wait for our holiday to begin. Help like this makes travel so much easier. Thank you!
I have been massively pleased with the attentive service received from Oliver's Travels. They are a pleasure to deal with, from their excellent website to all follow up provided before and through the stays. They are my go-to for villa rentals in Europe...and should be your's, too!
The customer service and communication from Olivers Travels was poor and misleading from the outset. Having tried to book a Villa for summer 2025 and been provided with a quote for this on the website, I was contacted shortly afterwards to say the booking had been cancelled as 2025 prices had not been confirmed. This should have been indicated clearly on the website that 2025 prices had yet to be confirmed, as other travel agents do. Once Olivers travels contacted the owner and confirmed a new and much higher price I was offered a rate between the old advertised and new price which I appreciated and accepted to confirm the booking. The following day I was told someone else had booked the villa at full higher price and so it was no longer available. Olivers did not honour the booking we had tried to make days before any other booking had been made due to their own mis-advertising of prices. Overall this has been an extremely disappointing experience to try and book a family holiday and I would have expected much more from this company based on the prices they charge for villas. I will not be using them again.
Jacqueline was very helpful from the get go. We booked an amazing villa and had a fabulous holiday.
Good seamless experience with no delay in correspondence to booking or queries. Peace of mind. Thanks Chiara.
Our second time booking with Oliver's Travels and we haven't regretted it. The quality of the villas is always high, the team are helpful and exceed expectations. With plenty of optional extras available, the Oliver's Travels team can make your holiday very special.
rk
Aug 08,2024I got what I paid for, which isn't always the case. The villa was superbly located, very comfortable and with great amenities. The daily cleaning and local management support was excellent.