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Reviews 751
Magali
Feb 09,2024Chiara from the Customer Experience Team was super helpful. She flagged some issues with my booking and took the time to liaise with the property owner to address these. She was happy to go back and forth with them and myself until it was resolved. I cannot wait for my holiday now!
Olivia Mead
Feb 08,2024We have recently booked our dream wedding venue through Evie at Oliver’s Travels! Evie has been an excellent venue specialist and has been available at all hours of the day, making our experience stress free. Would highly recommend! We can’t wait for our wedding!!!
Sarah N
Feb 06,2024Very helpful booking staff. Very efficient at contacting me and amending booking.
Jon Platt
Feb 06,2024Always a huge number of wonderful villas in wonderful places. I spend far too much time admiring the options on the Oliver's Travels website and dreaming and today I actually booked an amazing place in Croatia. The quick responses to my emails made it all very reassuring and easy.
Robyn Mears
Feb 06,2024We have booked a cottage through Olivers travel. Initially I used the reserve option but the dates selected were not accepted by the owner due changeover days. The communication between Olivers travel and myself was quick and effective. There have been no issues to date and we look forward to our break. Hope the cottage looks as lovely in real life!
Max
Feb 06,2024This is the second time I have used Oliver’s travels - they do select some fantastic and unique properties that are beyond the run of the mill generic properties you can see available elsewhere and yet they seem to still price them at fair and reasonable rates . Why people book holidays at hotels for approaching the same price for a family of four we cannot understand when these properties are accessible . Staff are friendly and helpful as well
Dave Charlton
Feb 05,2024Reminded me of a credit I had which was soon expiring. Subsequent booking was easy to complete. Good communication throughout.
chris mckee
Feb 05,2024Friendly and efficient service backed up by a good customer booking system.
Marcia Marsh
Feb 03,2024I had a mix up of my own making in the scheduling - with the kind assistance of Aythami, my booking was rearranged so a major birthday disaster was averted. Thank you Oliver's Travels for your expert team!
N Ahern
Feb 01,2024I was very impressed with the service and communication from Oliver's Travels from start to finish. I had quick responses to my initial query with many helpful comparisons to help us decide. I eventually chose a villa myself and Fern Higgins was very helpful when we wanted to secure this booking, with prompt and clear emails back and forth. Very professional and knowledgeable.
Maureen Donaghy
Feb 01,2024Constance helped me with holiday property in France. The properties she recommended are just what we are looking for. She saved us so much time looking for holiday properties. Cannot thank her enough.
Helen Glassey
Jan 31,2024Danielle was very efficient and helpful with our enquiry and subsequent booking. Our stay is in May so I can’t comment on the cottage yet, but the experience so far has been very positive
Suellen Roache
Jan 31,2024The correspondence from the time of booking our house until day of check in was fantastic. I was never left wondering about a thing. I even received an email and photos the afternoon we checked out of a few things I’d left there asking if they could send them to me. What service!!! This is my 2nd booking with Oliver’s Travels and both houses have been absolutely fantastic. Both had everything you could possibly need. And felt like I was in my own home. Everything is of the highest quality and well stocked with every essential you need. I will definitely be booking through them again. I love how well they describe the houses on their website. There are no unexpected negative surprises on arrival only good ones. Thank you again and much appreciated It’s what a holiday should be like.
Victoria
Jan 30,2024This is the first time I have booked a holiday villa with Oliver's Travels and I am very pleased with the experience so far. Website was nice and easy for browsing and it was good to be able to put a hold on a property whilst checking flights. Excellent follow up customer service from Chiara. Super communication, liaised quickly with the owner on a query and a generally friendly and helpful manner. I shall look forward to our stay.
A Nevill
Jan 30,2024We were getting slightly desperate to find a villa this summer, which we could trust to be as good as the photos. We've used Oliver's Travels before and always had a good experience. This time there was slight confusion over the dates and availability of our villa and we thought we'd lost it, but luckily the incredibly helpful and efficient Aythami came to our rescue and sorted it out for us - and we can't wait!
JOHN HOPE-HAWKINS
Jan 29,2024ANETE Zigalve, gave expert and rapid service, we were very pleased and look forward to our holiday. regards john and sara hope-hawkins
Christophe
Jan 29,2024Easy to book. Quick answer
Margaret Brock
Jan 29,2024Review Great Easton Manor Dunmow U.K. July 9 to July 12 .. 4 nights Booked through Oliver’s Travels London U.K. Great Looking property advertised in a slick A.I. website by Oliver ‘s Travels. What’s not to like it has lots visual sizzle but unfortunately not lots of steak. I originally booked and paid for 5 nights but weeks after I had paid Olivers they cancelled the booking and offered now only 4 nights Sorry booking error on their part but by then I had already purchased event tickets for several days around Great Easton for the days after our arrival . I accepted the 4 night offered by Olivers because some of our family were already booked flying in from Germany on those dates and I thought with Olivers help I would find some accommodation near Great Easton and while without an arrival day it would be hectic but it was doable. Unfortunately Olivers was of no help [ I booked a hotel an hour away] and a week later Oliver’s advised the owner of Great Easton would not offer a full day refund from 5 nights to 4 nights so instead of a 20 % reduction in cost for the original 5 nights I was offered 70 % of a full day cost. I should have walked as it only got worse but I was boxed in because of flights and event tickets . On arrival day I asked for the dinner caters to be allowed to arrive at the Manor by 3 :00 pm instead of 4:00pm and for our family to arrive after 5:00 pm as now our arrival day because of the 4 nights from 5 nights and event tickets would be time constrained. Olivers advised for 100 GBP payable in advance the owner would have someone available for us. I declined to be extorted again , shifted the caterers to after 6:00pm and left our event early to arrive per our contract after 4: 00 pm. Guess what they were not ready , the bed room towels were still in the wash. After a perfunctory introduction to Great Easton Manor by the property assistant and on arrival of our caterers we discovered while the knob worked somewhat the oven was so badly greased over the caterers were afraid they might start a fire if they turned it on . The Aga [ quit the next day ] like the rest of the kitchen cooking area was covered in grease that the caterers would not use and thank goodness the micro wave worked or dinner would have been stone cold. Oh as night came on we also found there were no and I mean no dish drying towels , one dull carving knife but no other knifes . And the pool was too cloudy to use , some of the bedrooms while looking nice had no closets to hang clothes [ the owner had them locked up ] and in the morning , not a hair dryer in the entire house and oh when one of my family used the shower in their en suite room the water poured like a water fall through the living room ceiling below. Honestly I am not making any of this up , it was a classic internet Air BnB nightmare. I contacted Olivers in the morning as the owner would not give permission to Olivers to give us his contact information or even the contact info for his property assistant . When Olivers realized the condition of the property and my anger they give us the contact information. Now the owner and Olivers Travels were in a pickle , the property because it was not ready for occupants solutions had to occur immediately and they did . Over the next two days the property assistant spent 3 hours cleaning the oven , told us with some distain that the dish towels were in the outer annex building [ why they would not be in the only kitchen in the house still baffles my brain ] The property assistant delivered a new boxed hair dryer and some kitchen knives . The pool maintenance man chlorine shocked the pool and told us to wait for a day before using it. The Aga was re started but never came up to any temperature other than cold and remained like that with its oily smell right up until we left . Oh the leaking shower the plumber and the owner suggested to use another shower as to fix it would create a dreadful mess of opened walls etc. The owner asked after discussing all of these problems asked if there was anything we liked about the property . So here is my review . This is a great property but it is so poorly maintained that the slick photo website Is a border line fraud. The fact that the owner doesn’t understand that timely maintenance or indeed maintenance at all and attention to hospitality details would make this an incredible property and easily offer a return on invested capital in this property rental business. However since this property is and has been up for sale for quite a while it is clear to me this is a property flipper that has been caught without a secure seat in the game of property musical chairs. You can dismiss this review if you want but be aware. As for Olivers Travels I expect a branded travel company would vet the properties it advertises so what happened here ? I am on my own I might just as well have booked with Air BnB.
victoria earley
Jan 29,2024Constance was so prompt with her replies, I’m very happy to recommend her and this company, I can’t fault it and the quick replies have been brilliant
rachael Wainwright
Feb 09,2024Quick responses and very helpful on the phone and by email