Your sales consultant was very patient and after a couple of weeks of us changing our mind, we ended up booking the villa that we were after. Throughout you never lost patience and always answered our questions quickly & thoroughly. Thank you
Really helpful and polished consultants - whether I was liaising with Constance initially, on the phone with Alice, or finally with Danielle who placed my booking on a Saturday morning. All of them were responsive and informative, even when very busy. They have a wide choice of villas and locations, we are really looking forward to our visit to La Herradura, Andalucia (where we have fond memories of past holidays with grandparents) and I look forward to using Oliver's Travels again.
Had a query with holiday booking, as usual service was 100%, Aythami was so helpful and patient, thank you Aythami.
Thanks to Jacqueline's professional, patient and attentive service, we have just booked our holiday in France in just the kind of place we were hoping to find. We would certainly recommend Oliver's Travels to our friends.
Alison was very helpful and informative when making our booking and kept in touch when there was a small issue with the days we wanted to go.
Constance has been a very professional partner. And very pleasant too.
Efficiency of the company and staff in their business field.
Jackie was patient, extremely helpful with our requirements and v professional.
I booked a short break with Chiara, she was very efficient and helpful with a very pleasant manner. Thanks again Chiara for your help.
I really appreciate the flexibility with booking - we booked a property in haste but then changed our minds later in the evening. Henry was super helpful in cancelling and rebooking us a more suitable property. Thank you - we're so excited to be heading to a beautiful getaway in France later this year!
Aythami was wonderful to deal with! Quick responses and very helpful. Thank you for making the booking process so easy and pleasant :)
Evie was wonderful to work with! She responded quickly and was incredibly helpful. I would recommend Oliver's Travels based on the beautiful selection of properties, but I will recommend Evie in particular. I can't say enough good things about her!
I enquired about the number of dogs I could take to a property and Constance replied to say my dogs wouldn’t be allowed. I thought that was it but received an email a few days later from Constance with an alternative property. Although not what I wanted I was very happy that she had researched for me.
Booking a villa was really easy on the Olivers travel website - you have to wait for confirmation the the booking has been accepted by the owner, this was really quick with a call from Chiara at Olivers Travel the next day. Good follow up on a couple queries too.
Excellent experience so far. Anne from customer service has been very helpful in answering questions and liaising with the homeowner. Very responsive and pleasant. Excited for the trip coming up in a few weeks!
Very helpful and great service from Aythami. Villa booked without an issue, quick confirmation and clear instructions. Already used the concierge service, very useful with Aythami being a very helpful member of the team!
Not been on the holiday yet but the booking process was largely positive. Slightly frustrating that the dates we put into the website for our chosen villa subsequently turned out to be unavailable (this only came to light after the dates were checked with the owner, they were shown as available online). But Chiara in the customer service team was excellent, giving helpful and prompt answers to our questions and making the whole process run smoothly.
Chiara is a very helpful member of your staff. Sorted everything for me so efficiently.
Friendly and professional service
Sue Vickers-Thompson
Feb 29,2024Website is clearly laid out & has good information. People are helpful on the phone & proactive, although it would be better to say that you are closed rather than no-one is available at the moment on the phone message. Darrell very helpful as was the lady who made the booking, whose name I didn't catch.