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Reviews 541
philip
Aug 25,2022The application website is probably the most difficult I've ever encountered. After starting the application on my mobile phone I found the screen was too small for all the information required. After moving to my laptop I found I couldn't use the same password digits. As a result I changed the password. I then found the laptop would not accept the changed password. I contacted OMNI customer Support and Sophie was very helpful and sent me a link enabling me to change the password. The required information on the link was not clear and only with OMNI's customer support's help I managed to change the password. I could then access my loan application but was still confused on the next screen which didn't clearly show where to click on the Draft Application. Again with OMNI's Customer Support's assistance I eventually complete the application.
Elizabeth Maunder
Aug 23,2022Fantastic service, very polite and explained everything thoroughly
Mick Clark
Aug 23,2022Cannot sign agreement because no login details provided. How can I rate something that I cannot put in place?
Dafney
Aug 22,2022Very quick process, had no hassle at all. Thanks to Callum and team for being flexible and processing the application smoothly.
Mr Steve Bravin
Aug 17,2022I do not recommend Omni for purchasers or Vendors. Omni declined a purchase and have been unable to provide a reason why. No responses from customer service or underwriters, so I had no option but to raise a formal complaint #13375 - which has a 3 days response target. This is woefully inadequate when the vendor is waiting to dispatch goods to me that I want tomorrow and that I can easily afford the finance for (like all of us I want to spread the cost of big-ticket items). I will write to the MD Phil Edwards tomorrow if I do not receive a reasonable reply from Omni. I will update this report based on the service level received. As it stands Omni is not just letting me down but also the vendor trying to sell music equipment. *** Update *** Omni have confirmed they will not lend to me for purchase of music equipment @ £39 a month and will not explain other than I do not meet their confidential lending criteria, and "We are not permitted to disclose our lending criteria". This means I have a negative marker on my credit rating, the reasons for which are being kept "secret". Therefore I do not recommend Omni for purchasers or Vendors.
Kay House
Aug 12,2022The online application process was very simple, and when I had a "senior moment" and misunderstood where to sign, I got help straight from a quick phone call into the company. And 12 months interest-free is obviously a great deal!
Jackie Skinner
Aug 12,2022Really simple process and quick approval/confirmation.
Paul
Aug 12,2022Very well set out and easy to understand, great experience, would happily recommend.
Midnight Cookie
Aug 11,2022the process for the loan application was quick & easy to fill in the loan application and get accepted within seconds.
JD
Aug 09,2022Quick & easy process to fill in the loan application and get accepted within seconds. Tim(insta loft) was excellent with his detailed explanation and made it very clear.
Emma Ryder
Aug 09,2022Easy to use, no problems at all. The platform on the website could be slightly more user friendly but overall a good experience and a very helpful loan.
Friend of Ted
Aug 05,2022Straight fw process and hasselt free
Paramjit
Aug 03,2022They made it easy to apply for loan. Reception staff were very helpful
Michelle
Jul 30,2022I had need of urgent treatment, and received a plan of future treatment. I was concerned with how I was going to pay, as I didn't have any savings, but was advised about a loan for a year with no interest. The only thing I would have liked to be able to do, was to add a deposit, but it is done now, and I am so relieved. The process was quick and easy and the documents prepared automatically. I cant thank the practice enough for their help and advise over the time I have been a patient there.
Pravin patel
Jul 29,2022Excellent service and very professional services
Luther Buckhurst
Jul 24,2022A very quick experience From making my application to receiving an answer was extremely quick
Lynne Sutherland
Jul 22,2022Smooth transaction from start to finish - very pleased with the service provided - would highly recommend this company.
Bridget Wright
Jul 20,2022Awful, I get accepted for loans 5/10 times more and yet I haven't been accepted. When I call to speak to the provider, they said they can't give me info as to why when I am the person who is applying! Appalling service
Customer
Jul 19,2022Very quick and easy to apply, no complicated questions
Catherine Broadley
Aug 30,2022Easy to apply, everything explained in stages,would recommend.