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Reviews 470
Dino Prabhakaran
Feb 08,2022It is now 3 years, i am in touch with option town. Their service is excellent. They are very much caring the customers. I will give them 5 stars
Mechatronic master George
Feb 08,2022good response and good service
Ana
Feb 07,2022Beware their unacceptable customer service. In Sept 2021 I asked to be refunded the rest of my flight pass (with British Airways)which was expiring end of year due to inability to use flights during Covid. It’s now Feb 2022 and I’ve yet to receive my refund. I received an email in Dec saying my refund was initiated and would be paid , and I’ve contacted them a few times in the weeks in between. I’m still waiting while they are looking in to it. I also tried to contact BA directly who is completely unable to help and just passes you back to Optiontown. I’m stuck in a sick loop for the better part of 6m and am out of pocket over £600. Never again would I trust them with my money.
PC
Jan 24,2022Excellent support, for pass extension
Saed Saify
Jan 22,2022Honestly it’s as great and easy as it seems. Booking was smooth and easy. Interface is easy to use. Customer support very responsive. We travelled as a family of 5 and I our return flight my wife tested positive and wasn’t able to board the flight. Just contacted optiontown online chat, they only asked for the test result and new date and in less than 24 hours her rebooking was confirmed and emailed me the new resrvation number. Trust it’s as good as it looks and no hidden catches. Enjoy and don’t hesitate to use. Thanks
Joseph Ngigi
Jan 21,2022The best for many flight bookings and customer service. Always replies to emails on time. Used for three years without any challenge.
Ali Salameh
Jan 20,2022I need to modify my flight booking, customer care and online chating team were very professional, supportive and responsive team. Thank you All
Hossam Ismail
Jan 19,2022I warn everyone as optiontown get my money in advance and they didn't provide a ticket. so take care
Khaled hab al rumman
Jan 15,2022OptionTown is a trusted company to book airline tickets more than the airlines providers. I had several problems with different airline providers and OptionTown they do have their own rules and conditions when it comes to change booking. They were able to cancel and change my booking without any extra cost In less than 24 hours from my departure date. They are really a trusted company. Special thanks to Rayan from the customer service team who helped me and supported me. Ryan you are a champ Sir! Good luck for a successful more business to come in 2022. Regards KH
Abdul Lathief
Jan 10,2022Quick response on Emails. Thank you.
Jacqueline
Jan 10,2022It was a pleasure dealing with the customer service. Had to change the date of my ticket and they were able to do it for me.
Mike Fischer
Jan 03,2022Thanks to Monica for a last minute flight change due to a positive covid test result - sincerely appreciated. Well done. Mike Fischer
Adel Abu Assaf
Jan 01,2022Rayan Johnson was very helpful to help me solve all my problems at the last minute before my flights. Very thankful indeed.
SDLM SDLM
Dec 29,2021Thanks to Ryan Johnson. Super and excellent customer service and assistance. He saved my day! Thanks again Ryan. Saed
Sanjay Karwani
Dec 27,2021thanks to barry evans highly appreciate his help
Nguyen Cao Son
Dec 24,2021Quick responded email from customer care team, however I had bad experience with online payment: filled up all required information including card no and detail, confirmed the payment but then many time still just only appeared blank screen.
praveen kumar Sorupaka
Dec 20,2021Very thankful for your service.
Venkatachalam Sekar
Dec 20,2021I really appreciate the response time and the way the customer situation is viewed. Happy to be customer of Option town. Venkatachalam Sekar
Dahlia
Dec 17,2021I am so impressed with the service. The chat box is great, always present and always helpful. Even by email, the reply is prompt and very helpful. I highly recommend this service every time!
Mao Nguba
Feb 11,2022I got an issue with making booking date... The good support I got from the customer service team helps me to get my issue resolved in a minimum time.