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Reviews 470
deuf
Jan 09,2024This platform WAS very profitable. I made a lot of savings on my travels thanks to the black out date option. But since the “black out date” option was removed it is no longer really economical.The difference between the price offered by the company and flight pass is almost zero without the black out date option. I hope it will be put back very soon for Comoros. As for customer service, I highly recommend, they listen and find a solution to your problem. Just that sometimes it can take a while to get one online.
waleed
Jan 04,2024The Helpful online support team by live chat to solve the booking error issue.
Mike
Dec 30,2023They somehow stole my email from American Airlines, the only place I use that email, and now bombard me with scamy like emails to sign up. No way would I do any business with this company.
De BGC
Nov 29,2023Pass 1007XXX661 OPTION TOWN is clearly a scammer company They attract people with very low price, marketing and after payment we are at their mercy; they can do what they want, - Do mafia act, block your pass, ask for more money, Increase their hidden fees when they want. - They pay fake good reviews on the internet or remove bad review - Update their flight pass rule, term and service without notification in a few second. For a summary; we buy an unlimited flight pass. When I finish to pay all $37.870, they ask me to pay again $10.000. I refuse so they transform my unlimited pass to a 48 flight pass. ETHIOPIAN Airlines help me to bring back the unlimited pass so as "punishment". - Upgrade gradually their hidden fees for booking flight +1833% ($21 to $406) - Upgrade fees +$50 for change or cancel flight - No-show: before $200 with rebooking now $250 or $500 and cancellation - 50 days lost in the one-year subscription with their fake manual verification or create fake technical issue on their application so you can’t book a flight ET fuel Surcharge was already pay on our $37.000 but in november I refuse to pay ther abusive fees for no show so second punishment they add fake surchage without any announcement. You don't see this charge on your ET ticket plane. We was paying $236 for claim a round trip Now we pay $611 You don't know how much you will pay in that hidden fees and they can update it when they want. Join us for the class action facebook group "optiontownscam"
Flying Nomad
Nov 26,2023I bought a flight pass for Ethiopian Airlines and booked three flights. The airline gives a detailed breakdown of the cost - flight, fuel, fees. Recently they have changed the name for fuel from "Service Fee - Carrier-Imposed Fuel" to the shorter word "Surcharges". This did not change the total price because the fuel is still the same amount. Now Option Town claims that these are additional costs referred to in the ToC and I would have to pay the fuel again (EUR 430 by the way). I was struggling with the lads in the call centre and will now take up legal actions. This company is fraud! Be warned!
Client Ixelles
Oct 21,2023A éviter absolument, c'est une arnaque! J'ai acheté un pack de 6vols: quand j'essaye de booker mes vols (que j'ai payés auprès de OptioTown) sur la periode autorisée ("free/no cost"), ils ajoutent des taxes et frais divers !! Au final ça me coûte beaucoup plus cher qu´en achetant directement sur le site de la compagnie !!! Quelle arnaque ...
MCT okapi
Oct 18,2023Very happy by interaction of costumer service, they are able to help and resolve any problem i have... Thanks
Elizabeth Juma
Oct 02,2023Thank you for solving the transfer of OT credit. You explained in simple practical steps and was immediately responsive on chats.
Luca
Sep 24,2023Obviously all fake reviews. I tried to contact them calling their 24/7 phone line, both UK and USA, to change the frequent flyer number of a flight pass. The call gets interrupted after 5 minutes of useless waiting time. They don't answer. The contact option on their website doesn't work, it redirects to the same page each time, ending with an error. I called 10 times. Reading things around, I am planning on asking for a full chargeback if don't get any answer in a couple of days. UPDATE 1: I got answer through WhatsApp on a number that I found in these reviews, not mentioned on the website. I was able to change the FFP number I needed. They asked me to remove the 1 star review, I will change the rating if I get consistent support if needed. But for now, only updating it to two stars for multiple reasons: 1) The WhatsApp number is not mentioned anywhere in the website, I was able to find it in other reviews 2) Some Facebook comments are clearly fake, and, most important, most reviews on Trustpilot follow strange patterns. Multiple accounts with 2+ reviews all on this platform. Either incentives or fake accounts. 3) calling the supposedly 24/7 phone numbers yields no results, the call is cut after 5 minutes and nobody answers, across 10 different attempts with different numbers, and those are international phone calls 4) the fees for payment methods are not transparent and 44 euro of payment fees are unseen anywhere, and not mentioned during the booking process. 5) the fees for adding a passenger to a flight pass, are not explained and strangely more than what you would expect by comparing the ticket prices with the different options, and do not scale consistently 6) There are LinkedIn accounts without any tie with OptionTown, no profile picture, standard names, that only repost and promote OptionTown content
Jules
Sep 18,2023I bought passes for $3990 on KQ but was unable to book after the purchase. It took optiontown 3 months to get back to me. very frustrating. However, on the other hand I had previous flightpass which I was also not able to use because of contractual issues between KQ and OT, in this case, a courteous and professional staff from optiontown dealt with my case promptly and I was given full refund as OT credit which I have used on my new purchase. Excellent service.
yaseen omar
Sep 16,2023very bad service, beware! 6 months ago i bought a pass with 20 trip from germany to jordan but due to a problem with the contract between royal jordanian and optiontown i wasn't allowed to book a trip! I've been waiting for 6 months. I have sent many emails to optiontown, until now they have not solved my problem, it cost me 7000 US dollars and I have not been able to use any ticket and now they are not answering! I got my lawyer involved, I hope I can get my money back!
João Colaço
Sep 12,2023Kelly provided a very nice customer support
Christine Marywayne Vera Aguja
Sep 11,2023Easy to book flights. You can really save a lot instead of using the regular booking process. Highly recommended for businesses/companies for booking your employees' flights for business and work-related travels.
Bennie de Leon
Sep 09,2023Convenient and practical booking of flights not to mention a cheaper way.
Frank Reuther
Sep 05,2023Excellent support and follow-up to solve some payment issues. Thank you.
poster imp
Sep 04,2023I did this successfully although it took about 6 months. Best way to do this is through credit card chargeback/dispute. File with your bank and the bank will raise it to VISA/MASTERCARD. Most banks will have the following options for dispute (a) merchandise/service delivered but not acceptable (b) merchandise/service NOT as described (c) the merchant is unable to fulfill the service. If your bank rejects your dispute, tell them they are not reading your dispute claim properly and use the various options for disputes given by your bank. Explain how time-sensitive travel products are, especially airline tickets that have an expiry date. Keep records of emails, phone calls, live chat. Take screenshots and videos if need be. From a study of complaints found here, some reasons for dispute include: 1) No price protection: Upgrades to get preferred travel date leads to the cost of ticket becoming much, much higher than buying directly from the airline itself. 2) Product rules do not offer customers any protection. (Their product rules are borderline illegal & VISA + Mastercard will form their judgement based on the Product Rules you attach for your dispute) 3) Refund process starts but not completed/ Refund status left pending (while expiry date of flight pass is fast approaching) 4) Website hangs/ inability to book flight pass online via their website (Inability to book online via their platform is akin to service NOT as described/unable to fulfill the service.) 5) Uncontactable 6) Uncontactable in preferred language (no one ever responds for foreign language options) I successfully disputed even though I have fully paid my credit card bills. I am sure VISA/MASTERCARD can see that customers are at Optiontown's mercy.
E S
Jul 31,2023Appreciated the support and the resolution of my flight pass dilemma. It however took 2 days. Thank you.
Lee
Jul 31,2023I always have great service from Option town. The staff are quick, efficient end endlessly helpful. Many Thanks for making my travel arrangement experience smooth and effortless.
Merry Tesfaye
Jul 27,2023I would like to thank you for the satisfactory service and hope same will continue ahead.
Chicca
Jan 24,2024Very responsive on WhatsApp and also very professional. Their customer service is excellent. I would only fault them on “hidden” extra charges that pop up out of nowhere. For example they advertise a flight pass that shows an initial payment of xx plus instalments of yyy only to find the initial payment goes up by an extra $1,500 upon checkout!