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Reviews 470
Feda Shahien
Aug 01,2021it is almost a scam. there is no response to any calls or chatline. I tried to speak to one of the managers sachin Goel and he was very rude. It is a messed up company that you should avoid. true scammers
Manojkumar Subrahmannian
Jul 22,2021Had approached optiontown to extend omanair pass which we couldn't use last year due to the pandemic restrictions. To our disbelief, the team at once extended the pass and we booked the tickets. Again some restrictions cropped up and we weren't in a position to fly as per the booking. On contacting optiontown customer care, they were so considerate that they allowed the rescheduling again. Never have we come across such a wonderful, responsive team in any customer care where we dont have to repeat anything and the needful is done. Kudos the team!!! Keep up your good work!
ionut
Jul 14,2021Things work well if everything is perfect, the slightest change catches them off guard and they either don’t do anything, either blame it on the airline. I’m trying to recover 350£ since March. Lost a lot of time asking obvious questions. To be avoided.
Luca
Jul 12,2021I've changed this review as I've finally received my refund after 6 months. It took a while the money back despite the fact British Airways instructed customers with remaining flights to ask for a refund in March 2021. I'm happy it has been resolved in the end.
Kleisthenis Stamatiadis
Jul 05,2021I received an email that cooperation with BA will stop and we should reach out for refunds. It's been the best part of SIX months now of constant chasing and getting canned replies "we reached out the the airline and we will revert back - be patient ". Every time I am chasing and every time the same reply. If I wanted to deal with the airline I would have booked with the air line directly. As of the last 1,5 months they have also stopped answering emails all together. Avoid like the plague. Worse customer experience ever and surely a scam from this point on. 2300£ properly scammed. Disgrace.
Moath Thwpiah
Jun 26,2021They allow me to rebook my previous flights which was cancelled during COVID19 and get quick response .
David Wreford
Jun 11,2021Totally shocking. Like other BA customers they are witholding my refund. It's always 24 hours away and has been for the last 2 months. It amounts to theft in my opinion. 0 stars from me. They need to be investigated.
leonard berry
Jun 09,2021Still waiting for my refund,paid for upgraded seats 19 months ago and all you get is we can’t find your booking but they reply with a ref from my booking.Do not book with these.
ZJ
May 29,2021Barry Evans one of optiontown team was of a great help in making adjustment to my flight promptly. The response and support reflected professionalism and effectivness. Thank you Barry and Optiontown Team
Roberto
May 28,2021Optiontown is a joke. Since I read the news that they discountinued with BA, I have been trying to get a refund of my unused tickets for almost 3 months. They just keep repeting with the same email that it will take a few weeks, but 11 weeks already passed and no refund has been issued. They don't even answer the phone! Never again! Do not buy tickets from them!
Ignatios C
May 28,2021Since the pandemic, the experience has been awful. BA discontinued, on the phone they told me they can book me tickets for existing pass. I've tried 3 times - payment didn't processed but money got charged. I still have no tickets and money taken from my account! I can find noone to help me and I am still with no ticket and money charged. Awful service and I'll be seeking legal advise unless this is shorted out. Edit : There is no customer service - I have sent 5 emails to the customer support email, no answer. UK phone number gets dropped after 5 mins. I called BA and they cannot do anything and there are no tickets issued from their side either.
Mohammed A. Ruz
May 23,2021Super services and quick responses, thanks OPTIONTOWN !
jayakumar pc
May 17,2021excellent service
Kapil
May 16,2021Using first time and had great expireance!
Sara Neves
May 13,2021Really bad customer service. Try calling several times but keep rejecting
jijin lal
May 10,2021Thanks a lot for the help and support from the optiontown team. I am highly satisfied with their immediate response and helping nature .
Ramzi Q
May 03,2021The support has been exceptional especially in handling the travel passes and bookings cancelled during the flight ban during COVID. Both the support through emails and directly with customer service. The process was a bit of challenge, but they made it easy.
Alka Ahuja
Apr 30,2021We are very happy with the support provided by option town..Thanks for their kind gesture and being considerate during the pandemic by providing extension for the pass.We look forward to your continuing support as this pandemic doesn't show early signs of abating. Regards Rajive and Dr. Alka Ahuja
Menna Elnaka
Apr 30,2021My flights were cancelled in July 2020 due to the pandemic. I’ve been trying to rebook for more than a month now. First, website not working, then asked to change return flight first, I did that. No confirmation and I’m still unable to change the first flight date. They are ignoring my emails. Not answering phone. And chat is unavailable. I’m supposed to travel a week from now. Shame on them. Last time to ever deal with them. Please be very careful and I strongly advise not to deal with them for their unprofessionalism.
Nonny
Aug 09,2021What Mess and Big Scam!! I made a booking but tickets are yet to be issued yet my trip is 3 days away. Customer care is just non-existent. I have written emails after emails with no response