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Reviews 470
Abduraof Ganie
Feb 07,2025I have had the most comfortable expe nce dealing with Jennifer Smith when I needed to change flight bookings which I had made in advance after purchasing a flight pass with OptionTown. I travel frequently and the OptionTown flight pass has been a saving grace on many levels, more so financially as the flights are reasonable and the carrier is a reliable and well-branded airline. Thank you, Jennifer, for assisting me with the changes. I will definitely be using this service more over the coming months and recommending to friends and family to opt for the same. Regards, Abduraof Ganie
CSI Moroni
Jan 29,2025Mefiez vous cette société peut annuler votre pass sans raison. J'ai eu un remboursement partiel alors qu'il me restait deux vols à utiliser. Echanges avec eux pas de raison donnée. A fuir donc.
Umar Sorathia
Dec 27,2024Its a Disaster after paying full amount they took more then 16 hours to confirm my payment. When I went to do booking first it was taking long to enter in their website alway error. I requested many times for help but they ignored completely. When I got through and book my seats I received different flight tickets which I have not booked. Now they are asking me to go their website and change with penalty. Unfortunately I was ready to pay penalty but can’t do any changes on their website. I again requested for help but they only repeating same things I request everyone please be careful before buying anything from this company. I spent more then 20 hours to sort 1 small issue but till now not sorted
Grace
Dec 21,2024Absolutely abusive - they sell pass with details that exclude code shares and do not offer any solution or take responsibility when the company changes the flights and there are no flights available for the itinerary booked
Tadek Sienkiewicz
Dec 05,2024Last year, I purchased a flight pass that offered an unlimited number of flights, with the expectation that I would only be responsible for paying airport fees. Initially, the service seemed promising, and I was satisfied with the concept. However, as time went on, several issues arose that made the experience less appealing. While the initial costs appeared affordable, I soon discovered that the provider, Optiontown, added significant service fees, which made the overall price much higher than anticipated. What seemed like a cost-effective deal quickly became less competitive as the service fees accumulated. The situation worsened during the summer months when I encountered frequent booking issues. On multiple occasions, there were technical "glitches" that prevented me from securing flights, sometimes taking weeks to resolve. As a result, I found myself having to purchase tickets directly from airlines, as the reliability of the flight pass became increasingly questionable. In addition to the booking problems, the cost of my tickets gradually increased. Initially priced at €49, the cost per flight doubled to €99 over a few months, making the pass less attractive as time went on. By the end of the year, I chose to book directly with airlines to avoid the complications and rising prices associated with the flight pass. In conclusion, while the concept of an unlimited flight pass may seem appealing, my experience was ultimately unsatisfactory due to hidden fees, technical difficulties, and rising costs. I would advise caution for anyone considering this service, as the value proposition diminished significantly over time.
Yaseen Omar
Oct 20,2024Be careful!!! I have a serious problem with Optiontown. 18 months ago, I purchased 20 flights from Frankfurt to Amman for a total of $7,000. Unfortunately, there is a contractual issue between Optiontown and the airline, which has prevented me from using any of the flights. For 18 months, I have been trying to get my money back, but all my attempts have been frustrating. I have sent numerous emails, of which more than three-quarters have been ignored. The few responses I received were unhelpful and did not offer a satisfactory solution. I even contacted a lawyer in the USA, and i wait! I want to urgently emphasize: Be careful!
Danilo B.
Oct 19,2024Please don't use this service or pay a lot of attention. They make a lot of restriction to your travel date and it is not always easy to understand it before you booked. I just bought 12 tickets to travel with Ita Airlines and after paying i realized i could not travel during Christmas time (19 December 15 january) that make the flight pass useless. I immediately called and sent message (5minutes after paying) asking to cancel my pass as for my mistake and they refused. Their policy is no cancellation even for mistakes or just after one second. I will try to recover my Money with my bank and with a layer. But will never use this service again. Customer Services useless and they enjoy telling you they will not give you back your money! Bad!! Update: after insisting it seems they will help me and covert ithe pass in credit. I wait their action to give a final update.
Haneen Alkout
Sep 26,2024The website is excellent and the site staff help a lot
Hans-Arild Bredesen
Sep 25,2024As Optiontown now 6 months after my flightpass has expired and ask me to give them a review again; I will repeat myself... This is a scam... I bought business class tickets as I am traveling a lot between Oslo and Johannesburg. However, it became obvious pretty early that they only have 1-2 available seats to cover this offer. I ended up not being able to travel at all even trying to be flexible with dates for half of the travels and ending up not being able to utilise all of the procured tickets - and having to rebook one of them, ending up loosing at least 6000 USD. Their customer service is a joke where at one point they said that there were two available tickets for me but I had to book them separately - then of course being able to book one and then had to pay for the second. This was with Ethiopian and I cannot understand why they promote this scam; this puts my anger to also go towards them. DO NOT SIGN UP. It is not valuable at all for any business travelers.
Jean Kofi
Sep 05,2024I also had my doses of issues with Optiontown with the new taxation system in place and finding available dates to book. I have to pay additional $629 for taxes each time to book flights. I was able to join the customer service over WhatsApp to get help with the booking at the desired date and they promised to actively working on solutions to improve their service. I hope this helps someone.
Tal Khavzon
Jul 21,2024I've been scammed by this company. I bought a "Flight pass" From them for 20 recurring flights for $6000. I've using half of the flights, and suddenly, half a year later, they're asking for an additional $2300. It's ridiculous. I've refused and now they're cancelling my flights, and refuse to refund me the money. So I've lost money on the Flight pass, and now I also have to pay again for the same flights I wanted. Beware- this company will not honor their commitments, do not give them your money, as they will scam you and not give it back!
Curt
Jul 17,2024DO NOT USE THIS COMPANY! I purchased a ticket package from them for 6k. After redeeming my first roundtrip tickets I took the first section of the flight. When I went to return home I noticed they had cancelled my tickets. I tried in vain to contact them and had to buy an extremely expensive one way ticket home. After many attempts to contact them I finally got a response that they put the wrong price on the website and instead of 6k it should have been 32k. That is crazy expensive and I can buy the tickets cheaper from the airline directly. They refuse to give me the tickets unless I pay the difference and they refuse to refund me. Unfortunately since they wont respond anymore and they dont answer their phone I have had to hire a lawyer and will have to sue to get my money back. DO NOT USE THIS COMPANY
Horizon
Jun 29,2024L'offre paraît de premier abord intéressante mais les nombreux bugs informatiques rendent l'expérience désagréable. Optiontown se dédouane de tous les bugs, n'attendez pas à voir les conséquences de ces bugs corrigés. Dans fligtpass : - double paiements pour temps d actualisation lente, - actualisation des pages bancales (choix des options et synthèse). Vous pouvez passer de tax inclus à sans tax inclus. Toujours reverifier la synthèse x fois à toutes les lignes même si vous modifiez qu'une option tout le reste peut changer. Dans manager mon flightpass depuis un smartphone : quand vous faites une recherche préalable sur une autre compagnie que celle du flightpass déjà acheté, vous pensez être sur tous les travels zones proposés indifféremment de la compagnie. Vous lisez ensuite les conditions générales de la compagnie de la recherche préalable et une fois le paiement validé, votre flightpass n est pas modifié suivant les conditions termes de la dernière compagnie vu lors du paiement. Malgré tous ces bugs et leurs conséquences dans vos voyages prévisionnels et vos finances, le service clients refuse de prendre ses responsabilités et donc de satisfaire à votre demande et de vous rembourser. Avec tous ces inconvénients, le préjudices que j'ai subit s'élève à plus de 3000€ dont 1200€ remboursé avec peine et en sortant mes droits consommateur. Pour une autre partie de la somme du préjudices, je vais ouvrir une nouvelle action au près de ma banque et de mon service juridique. Malheureusement vous êtes plus susceptible de perdre de l'argent et de l'énergie que d'en gagner si vous tombée sur les differents bugs.
Edgar Lopes
Jun 22,2024Once again, like almost every week, the reservation platform doesn’t work and I have my money there. I’m pretty sure that the platform will be able to book flights again from the moment that I have already to pay a fee for booking too late. As I mentioned before, it’s more than obvious that this is a fraud company selling a product that either doesn’t exist and doesn’t bring any benefits to the customer. The shame of the story is that we complain to the support line. No one answers no one replies whatsapp and if you complain to the airline , they simply say that I need to talk with OptionTown. It is a mission impossible. Please be extremely careful. Don’t fool yourself on buying this product or you will lose money simple as that. If someone wants proof of what I’m talking, I have screenshots of all conversations with OptionTown all attempts of booking flights. Everything.
David
Jun 12,2024While I was struggling to purchase a flightpass I received a kind whatsupp from Kelly offering support and she solved ALL my problems and issues! Not only I was able to complete the purchase of my Flightpass but I was able to buy a second one, one straightway after the other! Thank you Kelly A. !
Gnanadhas Jesudhasan
May 24,2024I am writing to formally complain about an issue I encountered with my recent purchase from Optiontown. Below are the details of my complaint: Name: Gnanadhas Booking Reference: Booking reference : SKIXXZ Booking date on 4th May. Travel date for 1 passenger on 3rd June. Booking reference : MCQBXE Booking date on 19th May. Travel date for 2 passengers on 29/06 I have attempted to resolve this issue through your customer service channels but have not received a satisfactory response. First of all almost 3 months 90% of dates are black out so booking is difficult thru option town but incurring more money on extension as we couldn’t complete the bookings within the stipulated timeframe. I am requesting to confirm my above bookings urgently. This purchased tickets are invalid it seems this is still not available in the my manage bookings. Travel date is nearer whereas booking is still not confirmed by Optiontown. Please contact me at your earliest convenience to discuss this matter further. Thank you for your attention to this issue. I look forward to your prompt response. Sincerely, Gnanadhas 00968 95612168
Debashish Priya Barua
Mar 05,2024Never seen such a big scam in my life. To start with, it took them more than a month before they activate my subscription. Then they didn't adjust the end date. I had to beg for it. Furthermore, flights are not available in my Flight Pass even though I can book them from AirMalta website. Eventually, I could only use 2 tickets out of of my 8 tickets flight pass. It's very shameful.
Payan Ouko
Feb 01,2024They sorted me out diligently
Victor Bejota
Jan 26,2024I put the name wrong but they help me and fix the problem. Thank you
carlo maria Boselli
Feb 22,2025I paid for a flight pass under the assumption that the price is fixed (this is the main reason for purchasing in advance 20 tickets). After a while, they came to me and asked for additional money for taxation increases or other increases (and temporary blocking ticketing issuing). The first time I paid. The second time I asked the airline involved and they convinced Optiontown to stop asking me additional money.