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Reviews 665
James
Aug 02,2020Our realtor Amy was excellent. If you are planning on doing any upgrades before selling, get them completed prior to calling out Orchard. We jumped the gun and had them out before we were ready, but then we found our dream home and had to work through the process hoping to get a return on our investment after receiving the initial commitment from Orchard. Luckily, even under Covid conditions, we got several offers. Thank you Amy for everything!
Sarah Mccauley
Jul 19,2020My wife and I just bought our very first house with Orchard!!! Rachel has been working with my wife and I for years now. She helped us find a great temporary home to rent while I was away on deployment-and helped my wife with everything! And now she has found us our very first home to buy, and it is perfect! Her communication, knowledge, and dedication is beyond amazing! Thank you again Rachel, from the bottoms of our hearts! -The McCauleys
Thomas Holloway (nyxtom)
Jul 18,2020Excellent service! The website made it very easy to find real estate that was according to our preferences. The use of the "default" preview also makes it easy to navigate quickly in our search. I should say that the entire buying experience was very smooth. Rachel was very nice and accommodating! Definitely would recommend!
Claire Wilcox
Jul 17,2020Working with Orchard was the perfect experience, on both selling and buying transactions. The agent and the title team are knowledgable and efficient. The sale of my house exceeded what I had asked for! I will continue recommending them to my friends & family!
Son Kimberli Dao
Jul 15,2020Great service! Easy to work with.
Khada Bhandari
Jun 15,2020Your service is exceptionally great. As suggestion, I would recommend orchard to reduce the real estate transaction fee to a lower amount (if possible) instead of your standard transaction fee. Thank you, Khada Bhandari
bob zadinski
Jun 15,2020The most dishonest flipping company I have ever had the displeasure of experiencing. They pulled out every dishonest trick in the book, from modifying HVAC and electrical components to pass inspection without working, turning off water supply to hide plumbing issues, and using PAINTERS CAULK to hide gaps in grout and black mold in the bathrooms. I recommend no one buy a property from this company, or if you do, ensure that you write into the paperwork so that you are legally covered by the time you get to actually spend time inspecting various components and systems. Ultimately, we feel exploited by this company and will file a BBB complaint to accompany this review. Additionally, research will show that Orchard is just a new name for a flipping startup based out of Texas that has been around for a few years. No honest company would need to try and rebrand to hide their tracks like this. Because of our experience and the accompanying reviews, I also believe they are paying for reviews or astroturfing through some other means. STAY AWAY. edit: Since originally posting this review I did some thinking about how this could have been a contractor issue since the company is not based locally. Either way, the fact that they did not follow up on the work done lends to a continued one star review and a warning to stay away. There are so many other companies out there, it's just not worth taking the risk with Orchard.
Janet Ybarra
Jun 15,2020Very quick and easy process!!! The orchard team was super to work with and made selling our home a piece of cake!!!! Thanks to the whole team!!!
Lindsey
May 28,2020Working with Orchard was an amazing experience. We couldn’t have asked for a better set-up to make this transition across the country for our family. Louise and Jennifer were both tremendous professionals and helpful in every way. There are obviously perks to every approach to selling and buying a home, but this was hands-down the least stressful avenue I can imagine.
Jonathan
May 28,2020Orchard made the selling process fast and simple.
Fernando
May 26,2020Everything was much easier than I expected. I received a very fair first offer, but I knew that my property was lacking some things to make it perfect. After the inspection phase, the adjusted final offer was perfect. Closing was quick and professional. I had my proceeds in hand ASAP. I would recommend Orchard experience to anyone. Each person I dealt with at Orchard was extremely professional and helpful Easily a 5 star experience.
Rudy Delgado
Apr 29,2020The entire process was very easy and went really smooth. Also, Lindsey Meares was great! We bought our new house with the cash offer and sold our old house for $33k above the original cash offer!
Charles
Apr 26,2020Orchard did exactly what they agreed to do in the contract, plus they were very cooperative in meeting all of our need. Orchard stay in contact with us during the process and all went very smoothly. Certainly would use them again and recommend them to anyone. 5star.
carl stephens
Apr 25,2020was quick, transparent, awesome communication, answered any and all questions within 24 hrs, typically within a couple hours. fair pricing. made it easy.
Jason Minnix
Apr 20,2020Orchard is a game changer in real estate. Convenient and smooth all the way around. I was able to get my new house well below asking price because of the contingent free offer I was able to make. As for the sale of my old house, we got more than projected and I never had to show my house while I was still living there. Couldn't be happier with the decision to go with Orchard.
Alice D
Apr 20,2020An ideal way to sell a home. Process was very easy. Worked well with my schedule.
Paula Longoria
Apr 18,2020This was my first experience with selling a home, I worked with Rachel Bennet who was amazing! She was able to sell my home rather quickly and get full asking price on my home, she kept me informed every step of the way throughout this process, she responded always on a timely basis with any questions I had, she made my experience less stressful. The Orchard team is top notch, I highly recommend them!
Clint Barrett
Apr 13,2020Everything about my experience with Orchard and William Blair was absolutely positive. We needed to sell our house quickly to facilitate a move into a new property. I would say of Orchard that they paid a very fair price for my old home, I would also say that the team at Orchard worked with me through every step, including a leaseback during the pandemic that kept moving the close date on my new home. Orchard's process is super easy, and low-stress. They do what they say they're going to do, and it's like working with family. They took care of me, and actually partnered with me through the selling and buying process. Nothing but great things to say. I highly recommend Orchard
Mitzie Bradbury
Mar 29,2020Very easy process! Fair price! What else could I ask for!!
3300 N Interstate 35 STE 700 , 78705, Austin, US
https://Orchard.com
Daryl
Aug 03,2020The advertising regarding this company was a little deceiving to me. The main claim is that they can make you a non-contingent buyer by selling your home after you buy. While this is true, there are some significant aspects of their process that I don't like. First, when you meet an home advisor in your home, they provide a presentation of what service they provide. Meanwhile, about 4 other individuals are roaming your home to come up with a valuation, so it makes it difficult to really give 100% attention to the presentation. Second, it seemed like a very high pressure deal. I felt extremely pressured to sign an Exclusive Right to Buy and Sell agreement immediately after the presentation. Did not even have Orchard's offer yet (Guaranteed Sale Price they call it). The idea behind signing it first is to allow the home advisor to represent you as a seller's agent to negotiate the guaranteed sale price with Orchard Investments which is a separate branch of Orchard from Orchard Brokerage which is who the home advisor works for. There is a provision in the contract to allow you to cancel at any time. (Made sure to check and double check this on both contracts) I was told all that was required to cancel was a brief email stating as such. The next issue I had were the fees. They are up front that it is a straight 6% fee for the buyer and seller's agents. What I don't like is there is no negotiation. Buyer's agent requires 2.8%, that I understand due to the fact that buyer's agents will not show your house to buyers if it is lower than that. In a hot market, I do not believe a 3.2% fee is warranted for a seller's agent. However, absolutely no negotiation is allowed on this fee. There is another fee that I could not accept regarding the escrow for HOA, Utilities, and Taxes. First, this number was haphazardly calculated and was estimated at $4800! HOA fees and Taxes are public record, so it would have been easy to gather this information. Utilities could be estimated. My calculations would have put it at around $1600 for 120 days. Regardless, this number was the least of my concerns. My issue is having to pay it in the first place. You sell your home to Orchard up front, so you can get money to put down on a home. Then you buy your new home. Next, Orchard puts your home on the market which apparently you have control over the decisions. This is their justification for the escrow. You are living in another home and paying HOA dues, taxes, and utilities, but you are required to pay all of this why Orchard is selling your home for up to 120 days. I claimed there is no incentive to selling quickly. They claimed that reviews can hurt them, so that is their incentive. Technically, Orchard owns the title on your home, but you are still responsible for everything leading up to the sale of the home to a third-party. Anything that needs to be fixed resulting from an inspection and the HOA dues, taxes, and utilities. Finally, the last fee that was an issue was the Seller's Belongings left behind fee. $1000 for whatever they claim is Seller's Belongings left behind. A very subjective fee that is not explicitly laid out as to what constitues belongings left behind. They could claim that paint cans that match the home colors fits this criteria. They could claim curtains meet this criteria. They claim that they won't say anything about a tiny bit of trash that is easily thrown away, but there is no guarantee other than trust. Again they claim that it would hurt their reviews, but not a huge incentive in my opinion. I initially signed the contract knowing I could cancel with an email. About 2 days later, I received an email from the home advisor with the Guaranteed Sale Price. This was 94% of the suggested list price which I understood would happen ahead of time. When you see all of the fees that are removed, you will see that a ton of your equity is gone right off the bat. When the home sells to a third-party, I would receive the final 6%. Between not having all of the equity in the home unlocked and all of the extensive fees removed from my proceeds, we did not have what we wanted to put down on a new home. I sent and email to the home advisor to cancel thoroughly explaining our reasons for cancelling. I thought that would be the end once we received a confirmation. This resulted in a rather contentious 40 min phone call with the home advisor trying to keep us. Basically reminded me of a telemarketer that would not accept 'No' for an answer. It was contentious, but not to the point that we did not part on amicable terms. In summary, Orchard is probably good for people who need to 'sell' immediately to find a new home, but not for people who want to maximize the proceeds they receive from the sale of their home. In a hot market like Denver, you may be better off sticking to the traditional sale of your home.