Otto Car
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About Otto Car
Otto provides more than a car. We are London’s largest community of PCO drivers.
We have helped more than 20,000 people get on the road and earning since 2015. From renting to owning a PCO car, we're here to help the private hire community.
Reviews 380
Hicham B
Dec 06,2023I had an issue with the battery that starts the Vehicle, Akeel from repairs Was very reassuring that it would get seen to asap, within minutes i received a call from “Recovery Mark” who gave me an ETA, Mark arrived before the given ETA and was very professional and helpful with matters regarding the car, Even when the car was back on the road Mark called me to ask how was everything going with the car and offered more advice, I must say the Level and professionalism and advice that “Recovery Mark” and Akeel produced was 10/10 and I was very thankful, I’d like to thank them both once again for being swift and reassuring in rectifying the issue!
Imran Hussain
Dec 05,2023Crap company crap people crap policy crap system pls read all reviews before you go to Otto my advice is stay away from Otto at all cost!!!!!
m osman
Dec 04,2023Very good And everything Perfect Thank you Otto car
Zbigniew
Dec 04,2023"ottofamily" is a company with perfect service that other companies can only dream of. I have been with you for 3 years, I have never had a problem, I am a very satisfied customer, I have never had a problem with anything. It's getting better every year, a company with experience, I recommend it
Joseph Edet
Dec 04,2023The whole experience was straightforward and stress free.
luiz ramos
Dec 01,2023I unfortunately had a disagreement with one of the Mercedes franchise regarding a call out charge. But thanks to Otto ( especially Sharon B, a senior credit controller manager) everything was sorted. Thank you very much for your excellence ! Luiz R.
Haroon Naseer
Dec 01,2023Worst customer service
Fanah Ahmed
Nov 24,2023Hard work very excited with the service I received specially from Daniel at Hendond branch. They were very professional and friendly
Dinesh
Nov 23,2023I’m really happy that just only three days. Little disappointing my car don’t have a wireless charger
Alaedis Lonardelli
Nov 20,2023so far it is the best car rental company I have met, I always deal with Marco in Dulwich, he is a very friendly person, thank you all from Otto car.
M Sid
Nov 20,2023I have been with Ottocar for a while and so far all I have experienced from Ottocar family is extremely helpful, be on my side to guide me in every step where ever I got stuck, the service team, PCN team or my account handler are always there which made me feel positive & pen down my thoughts about ottocar. I am thankful to Henni, Akeel, Saif, David, Kacy.
Kolawole
Nov 20,2023Really pleased with my vehicle and the staff were all great. Can introduce families and friends due to my great experience with Otto.
Muhammed Ahmad
Nov 18,2023hi I got the car from otto Car about 7 months ago nice car and one thing I like about the otto Car give you good advice before you have car or no thank you 😊
Mehdi
Nov 18,2023I got a rent2buy from ottocar and it’s 2019 numbers plate i got this car in February 2022 and after less than a year i noticed my driver side doors(front and back) are starting rusted because tart leaking through inside of my door and i didn’t have any accident or damage on the car, and i took the car to otto in June and they said bring the car in October which is close to your PHV license time and wi will fix it, in October i went to otto car and they said we don’t remember such a this thing and you should pay for it, actually they made a fake promise, i don’t understand how come a 2019 number plate car get rusted, i believe this car had an accident before and they didn’t fix it properly.
Veyis Poyraz
Nov 18,2023Very good Service and all staff very helpful
Christian
Nov 17,2023Hi there I can not believe what company Otto car has turned into ,to start with ! When I got my first Otto car ,you guys were doing trades out of a steel container,now you are a multimillion company and have no respect for the drivers ! During the 5 years (4th of which,rent to buy )I have never missed a single payment ,not even an pcn for you guys to deal with ! Two weeks today ,I had a non fault accident ,I be been booked 11 days from the accident,just to be seen ! I have been put out of work since ,even that the third party insurance offered a courtesy car and repairs . While Otto is making money out of my back ,I’m sitting at home,out of my mom’s pension ,without child benefits money ! All what I hear over the phone, are robots,instructed by Otto ,repeating themselves,not dealing with the issue. Please let me know if or when I have my car back ,I don’t wanna go and pay for any of your appointments! The accident was reported ,third party accepted liability,all what you do is nonsense witch cost me money while Otto is making money out of me ! It’s a shame that after I’ve payed double for my car (3weeks left on contract)you are offering this type of service! Not to mention that even after canceling the Phv appointment,Otto still trying on every single day to take £84 out of my bank account (I guess is a fine !)
Abdul Kadiri
Nov 17,2023I have delt with other firms. But Ottos is the best staff from the receptionist to the bosses. I can only thank them. Really appreciate the help and support throughout the process. Very grateful thank you .Abdul kadiri From Ak recovery 🙏
M B
Nov 16,2023Reliable and friendly costumer services
Hakim Chalal
Nov 16,2023Fantastic service very polite person and thnks riz for the help you gave me
Ali
Dec 08,2023I picked up my BRAND NEW Kia sportage 5/12/23 and it was a very smooth process with the guys from Ilford branch. Unfortunately on my 2nd day of driving had issues with the car. Sent messages but for some ‘weird’ reason no one gets back to me. Even today left a message for priyanka to get back to me and never also Henny from service never bothered to put my payments on freeze also emailed him to confirm back to me Obviously he didn’t get back to me. It’s like management don’t know how to get back to people with a simple update. I now have a car on my drive that isn’t drivable which has only 200miles. …It’s like no one knows how to forward queries to the right departments…