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Reviews 811
Joy cottrell
Nov 26,2021I placed my order later one evening,received a message right back and although I live the other end of the country received my oven 2 days later .Wow brilliant service very pleased.
AndyG
Nov 22,2021Had stock when others didn’t. Website stock level info was accurate, and gives confidence when ordering. Delivery was swift and was kept informed of delivery status. Delivered in good condition by helpful delivery driver. Can definitely recommend.
Michele Sarginson
Nov 19,2021Helpful staff, quality product, arrived promptly.
Mrs Carol Balcombe
Nov 14,2021Fantastic service. Ordered a fridge/freezer which was delivered really quickly. Website easy to navigate and was kept up to date throughout. Men unpacked appliance and took away the packaging very efficient . Would definitely recommend.
john
Nov 12,2021So far very good service appliance due for deliver next weey
Castleford Customer
Nov 11,2021Good website, well priced products, nice, swift and polite reply to my email query. My appliance was delivered on the day I requested. Was on time and delivered with care. Great company!
Stefan
Nov 11,2021Good price, gave plenty of updates on the status of the delivery
clare Shepherd
Nov 10,2021easy transaction to do. best price found in all UK. fab job
Jason
Nov 10,2021Excellent service delivered on time not yet installed as replacing like for like old one cracked. Much cheaper than high street big names. Will definitely use again. Thank you
Sheila Searcy
Nov 05,2021I phoned twice for information about a product & both times they were very professional & answered my questions quickly & courteously. The price was cheaper than several other places & were efficient.
Alan
Nov 05,2021Excellent service, very quick delivery
R patel
Nov 05,2021Good prompt service
Adrian Williams.
Nov 03,2021Oven arrived damaged and to make matters worse the carriers hit a wall when leaving. Over 7 weeks for a replacement with no guaranteed date for delivery. Not a good customer experience.
pjs
Oct 27,2021Good price Rapid delivery Very good overall service
Ray Sinckler
Oct 24,2021Very helpful and made the whole experience very easy and had exactly what I needed in stock 👍🏼
Anonymous
Oct 16,2021After an incredibly stressful experience using Paul Davies Kitchens and Appliances I would not recommend this company. Purchased a cooker in lockdown and couldn't get it installed until 4 months later. Upon unpacking the cooker we found it to be damaged. A manufacturers engineer attended our property and deemed the cooker to be beyond repair. PD were given an uplift number to claim back directly from the manufacturer that same day. Every month my estimated delivery date for a replacement moved by a month and in the end I requested a refund as I had given it a more than reasonable amount of time. PD stated they had spoken to the engineer who told them I had refused a repair. I spoke to the manufacturer who said this absolutely was not true and I quickly provided PD with a copy of the engineers report. This email was ignored! I was (wrongly) told I wasn't entitled to a refund even though under the Consumer Rights Act 2015 if the item can't be repaired and is reported within 6 months I am entitled to a replacement or FULL refund. The cooker wasn't collected on the day it was supposed to be. When I finally got a refund I wasn't refunded the £90 delivery charge. Spoke to Citizens Advice who told me because it was a faulty item I was entitled to a full refund including delivery charge. Gemma was extremely dismissive and unhelpful telling me I wouldn't be getting a refund for the delivery charge and that she had refunded the cooker as a gesture of goodwill!!! It's the law but she was refusing to acknowledge that. I sent a letter threatening court action as advised by Citizens Advice and received an email from Sue apologising and telling me the delivery charge had been refunded the same day the letter had been signed for. No apology from Gemma. Citizens Advice told me they had passed on the company details to Trading Standards after I had sent them all of my supporting evidence. We wanted to support a smaller business during the current climate but after the way I was spoken to, ignored and dismissed we used a large well known electrical company who sent out our new cooker right away, offered to bring it inside the house for us and have been excellent to deal with. We only wished we had used them in the first place. Once PD have your money they will hold on to it and ignore emails, fail to return calls. After one phone call with Gemma I asked how I put in a formal complaint; I was told to email her and she would review my evidence. My complaint was about Gemma and the way she spoke to me so I can't see that going very far. If you have already made the mistake of using PD and are currently having issues I recommend recording all phone calls yourself after requesting and not being provided with recordings of my own calls (even thought their phone line states calls may be recorded). We made sure to record all phone calls after this to be able to provide to the small claims court.
Anonymous
Oct 15,2021Best price, could select delivery day and the delivery men were lovely 🥰
louisa Mason
Oct 12,2021Excellent had just what I wanted
customer
Oct 12,2021Good quick service but was charged £20.00 delivery. The vehicle that it was delivered in advertised free nationwide delivery!
455 Manchester Rd, BL3 2RG, Bolton, GB
http://www.pauldavieskitchensandappliances.co.uk/
Janet Howarth
Nov 27,2021Very efficient service. A great experience all round. Gemma rang me within half an hour of placing the order to confirm that it was ready for collection. Highly recommend.