PetEdge is a wholesale supplier of dog grooming tables, tubs, dryers, cages, crates, clippers, blades, shampoos, collars, leads and grooming supplies.
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I placed my order eight days ago and they still haven’t processed it or even gotten it ready to be shipped. I am about to cancel my order with pet edge and shop through Ryan’s.
The moment we arrived, we were greeted with smiles and warmth, which immediately set a positive tone for our visit. The groomer took the time to get to know Charlie, asking about his grooming history and any specific needs he might have. I loved how they tailored the grooming session to suit his personality. Throughout the process, I could see how much the staff genuinely cared for the animals in their care. When Charlie was done, he looked like a brand-new dog! The quality of the grooming was outstanding, with meticulous attention to detail. Plus, the staff provided me with valuable advice on maintaining his coat and keeping his skin healthy.
It took forever to get the clippers, once they came, they ran too hot and I had to return them. Still haven’t heard an update on the return, and the women I talked to (I was super kind) seems to hate her job and seemed annoyed having to help me through the return process. I ordered my new clippers from another company, got them in 3 days, and they’re amazing.
The orders are always filled quickly! If something is damaged in shipping, the replace item as long as a picture is given. All of the products that I had ordered are of great quality! The only reason I gave a 4 star review is because the shampoo that I use is 4$ more. I order my shampoos from a different place.
I had a problem with a portion of my order being damaged and I contacted customer support and the damaged product was replaced without any hassle.
Good prices
My payment didn’t go through and I called and spoke to someone and got it figured out in less than 10 minutes. Super friendly customer service as well.
Lots of stuff has been out of stock or goes out of stock after I've placed my order. Delivery on in stock orders has been really delayed!
Maybe it took 5 MONTHS
Always fast accurate and fast delivery.
Pet Edge has quality products and my orders are always received on time. I will continue to place orders.
Easy to order online!
My experience is not so good, I'm still waiting for my package.
Easy online service!!!
Agent was very helpful & went beyond just taking the order
The customer service is excellent and professional! I was not able to create an account to place an order. I called their customer service and agent, Sena, answered. She helped me create an account, placed my order and made sure I was able to log in with my new account. She was very patient, friendly, and professional! I had the Best customer experience ever because of Sena!!
I can’t stand being lied to. A week after I ordered I called and was told it was picked and label was printing and it would go out that day to arrive in a week. The next week I called and was told it was picked and label being printed and would ship that day. Please don’t lie to me
A great company to order grooming products! I've greatly enjoyed the products I've purchased, largely because I'm very familiar with them already. BUT, that does make branching out to experiment with new products a bit daunting. I would love to try other brands, but, if they do not work out, I'm left with product that takes up space until I can figure how to use it down (the smallest shampoo bottles are 16oz). I can only give my staff so many freebies before it becomes a dangerous idea. I'd love more sample sizes, maybe something good for 1 or 2 dogs only, to widen my palate. And also, if they would reach some kind of agreement to host more Davis products that would be great. I still have customers asking for the Plum Silk shampoo and honestly, no one has it anymore that ships down here to me.
I wanted a thin chain in gold but you only had silver. All in all, that’s fine.
Jill
Oct 31,2024Friendly and very helpful service along with ease of contacting PetEdge.