Pinetree Car Superstore
To leave a review you need to be logged in
People from all over the UK choose Pinetree Car Superstore as their preferred choice for purchasing their used vehicle due to the exceptional value for money, unrivaled customer service and attention to detail.
Combining the best choice of used cars in Wales along with the philosophy of treating others as we would like to be treated ourselves, is the reason that vast numbers of people are now choosing Pinetree Car Superstore every month.
Appreciating the quality of the cars we offer and the excellent long term customer support we provide has seen an ever increasing number of customers return to buy a second, third or fourth car from us, as well as recommending Pinetree Car Superstore to their friends and family.
Reviews 613
Bethan
Feb 14,2025*AVOID* - Collected a car on 25/01. On the 10/02 just 16 days later the clutch failed. The clutch would not release and we had to call the RAC for a roadside breakdown. Called pinetree 15 times before i promised a call back. Eventually had a call back and was told to take the car to the site. Arrived at site 12:08 and was told to wait in the "shipping container" next door. We was still there waiting at 1:15. Went back next door to find the aftersales representative sat there on her phone?! At this point we was told they could not do anything unless the clutch faulters for them? We also sent he RAC report stating what they believed needed to be looked at. I think most people are aware a clutch can be diagnosed without faultering. The car was dropped off monday. today (friday) we have had a call to say the car has been DRIVEN 300 MILES! and it has not faultered so they wont even be looking at it. AVOID AT ALL COSTS. I am demanding the 300 miles of fuel is replaced by pinetree and will be taking the car to an RAC warranty approved garaged to get it sorted. Pinetree can then cover the initial diagnostic fee as they clearly can not be bothered to do it themselves. Will never return and will continue to make people aware of the joke of the company they are. *update* - we collected the car Saturday and after asking to speak to a manager we were told the petrol would be reimbursed. We also spoke to the mechanic who had been using the car and was reassured that it had been looked at properly. We was also told that after sales should have informed us of all of this and even called us daily. However, we only received 1 phone call on the Tuesday, nothing Wednesday and Thursday and a final phone call on the Friday to advise we could collect the car. We was also reassured that if the issue happens again we can take it back to them regardless of warranty. We will remain optimistic but our issue with the after sales car remains.
Wayne Rees
Feb 13,2025Good friendly staff and good choice of cars, but as for them to clean the car before I picked it up was non existence I picked the car up at night so couldn't see it properly but inside was disgusting ash and crumbs on seats and dog hairs on rear seats hell of a thing when you haven't got a dog
Tina
Feb 13,2025My daughter and I had a great welcome and experience with Mo at Tonypandy branch last week, he was informative, friendly without pressuring and luckily my daughter found the car she wanted to purchase. He took us both through the procedure and warranty options. All a great experience and a possible day for collection was arranged. Unfortunately Mo was not working on the day of collection and the handover wasn't as friendly or informed as we would have hoped. Mo had suggested that the car would have sufficient fuel in it which wasn't the case. Range showing less than 10 miles so a fill up was the first thing on the list. We are happy with the car but it's a shame that we didn't receive the same friendly and chatty approach that we had when we were first looking to purchase. Hence why 4 and not 5 stars given on this occasion.
Sarah Zecca
Feb 06,2025Just bought my 3rd car from Tonypandy branch, we're really pleased with car and Paul was amazing and so helpful, nothing was too much bother for him. I would highly recommend anyone to use Pinetree Car Superstore Tonypandy. If possible could you please pass on our thanks to Paul
Michelle
Jan 21,2025Went up to pinetree on Saturday where mo the sales assistant was very helpful yet not pushy. He also gave me his coat as it was absolutely freezing. He also gave me time to my self rather than pushing me
Anthony Lewis
Jan 12,2025After doing research online and reading review there was a mixture of positive and negative. However - attending to see what vehicles were in stock - I was impressed with vehicle choice and range. Finance options were fair and overall price of vehicles being sold were fairly below average comparing to sites such as autotrader for vehicle makes and models in similar mileage and age. After reading reviews regarding Mo Qasim (we specifically asked for this young gentleman) on attendance for a white Mazda we ended up purchasing. He allowed us to test drive and was very accommodating and left us to our own accord to complete a vehicle inspection. After finding some faults with the car ( which we brought to the attention of Mo who was happy this would be completed works on arrival to collect). We completed paperwork and went back three days later for our collection. We were over the moon with things. Upon driving home after approx 10 miles the dreaded new used car sale panic kicked in as our vehicle went into limp mode and dashboard lit up like a Christmas tree. On arriving hone, we called the after sales team regarding this who told us to bring the vehicle straight back and was told it would be safe to drive in limp mode but not quickly. Rest assured we took the vehicle back and was accommodated by the kind ladies ( forgotten name sorry) who were supportive and very empathetic of our situation. Upon this the car was inspected within the hour and we were told we needed parts that could only be collected form Mazda and there would be a wait on this and they expected it to take a day or two. However fast forward approx a 1 week and still no sign. Despite this being a frustrating situation we understood that it would take time - the only downside is that there only appears to be one person available in the after sales team at any given time and they are always super busy so trying to call and speak to someone is hard work. However - an email was enough and they called us to say the vehicle was ready. Fast forward 1 month of ownership and we love the vehicle still are still enjoying it. It is definitely worth taking out a 6 month warranty for major components and be aware like anything and any vehicle, to upkeep basic maintenance of the vehicle. ALWAYS do your own homework and checks as we done our own checks online to ensure no previous damage or write offs/theft online for a tiny price especially when making a big purchase. Check all paperwork for past history ( general rule of thumb - good vehicle history means it has been maintained well and parts generally may last longer) complete visual.imspections and check every minor details, steering straightness, wheels, tyre tread depth/ wear all way across/ Break pads and disc wear, interior door sills, doors shutting, windscreen wipers and if your able to check all arches under vehicle for visible rust on exhaust and in the engine bay when car is running ensure no leaks and check exhaust for different smells or colour of smoke ( if the vehicles are sat left for a while smoke may be normal and require a good clean of DPF with a heavy foot in legal speed limits for a few miles). If you have issues BRING IT TO THE SALESMANS ATTENTION as Mo invited this and all our concerns were addressed and fixed at no extra cost. Please do remember however, you are buying a used vehicle and it is your decision so exercise this cautiously to ensure you get the best car for you! Pine tree Sales and After sales team were brilliant ! Cannot fault and have referred family to go there ! And if in doubt ask for Mo cannot recommend him enough - and a free hot chocolate ! If the weather is rubbish , make sure you head inside to get an umberella to walk around with as this was so handy for us! Only negatives are - PINETREE warranty is only a month (most car sales in RCT and BRIDGEND area offer 6/12× months warranty free). - The poor girls in aftersales work tremendously hard and are flat out constantly! So be patient with them they will get back to you. Email is best! - The detailing/ valet side of things please disregard and bin previous matts for a vehicle if they don't fit. It was not a nice feeling having the matt stuck under the accelerator! For sales purpose - please try and cleanthe door hinges/boot hinge areas (the amount of moss growing I thought it was the garden of Eden in there with the wildlife) and a gentle polish of exhaust tip and a clean petrol cap would help promote reliability and cared for vehicle. Positives - Very happy missus thanks to you guys. - Warm and welcoming with friendly staff all round (not just Mo - who I wish to thank again) - Hospitality was very good. - Choice of vehicles/types was very good. - Customer service, cold and warm beverages and umberellas was nice ! - Well priced and good finance options if needed. -Overall positive
Helen Wright
Jan 07,2025I honestly couldn't fault it. First time buying a car for pinetree cars Tonypandy. Was greeted by car salesman Mo... what a lovely guy. After looking around, found a few cars I liked and Mo handed me the keys to have a look. Didn't feel pressured or persuaded into anything like pervious car show rooms. Made me feel really comfortable and welcoming. Haven't got a bad word to say. THANK YOU MO.
Christina
Dec 28,2024Excellent Service From Start to Finish! I recently had an outstanding experience at Pinetree Car Superstore, and I can't recommend them highly enough! Special mention to Paul who was outstanding! He took the time to understand my needs and preferences, guiding me through their impressive selection of cars. The financing process was straightforward and fair, with options that suited my budget. I appreciated how they took the time to explain everything in detail, making sure I felt comfortable with my choices. Overall, my experience at Pinetree Car Superstore was nothing short of exceptional. If you're in the market for a car, do yourself a favour and visit them—you won't be disappointed!
Jade Davies
Dec 16,2024Bought my car in May 2024, had it a couple of days and the airbag light came on the dash. At first, Pinetree were really helpful, booked me in near enough straight away to get this sorted. They had changed the airbag sensor but the light came back on a day later, they said that it could’ve been a faulty sensor. These things happen so I took another day off work to get this rectified but they had forgot to put me down in their diary (1st wasted day). They said the car needed to be taken to Renault so I booked another day off work which was a bank holiday, I double checked to make sure the work would still be carried out on this day, which they reassured me it would. When I got to Pinetree at 9am like they said, nobody turned up until gone 10 and 3 men laughed in my face and told me that nothing could be done today. (2nd wasted day). They booked me in again but this is fast forward to November, took my car to Renault which I had to phone them at the end of the day to see when I could have my car back to which they replied that I couldn’t have it back for a further 5 days. The office was closing in an hour so when were they planning on telling me this?? I explained that I can’t go 5 days without the vehicle as I needed to go to work but they said that (another day off I had to take for) the diagnostic they took was different to what Renault had which is just madness to me so Renault needed to order the right part. I explained that I needed my car back by tomorrow but they said if that’s the case then they will not be rectifying the problem and I will have to do so out of my own pocket. They were desperate to get off the phone to me and every time I tried to call they would not answer me, I had to ring off another number just to get an answer as I needed to know when I could have my car. The lady in the office was very rude and blamed me for the reason this has dragged out so long as “I’m not very accommodating with my availability due to working away”. I have messages to my manager covering shifts just to drive from North Devon to Tonypandy to fix this issue so this was not the case and I explained to her that on 3 separate occasions I had missed days off work because they had forgot to book me in. As soon as I mentioned taking this issue further they booked me back into Renault Bridgend on 12th December which I took the car myself and was done within 2 and a half hours. So I bought the car in May 2024 and the problem was solved 12th December. 7 months of back and forth nonsense, phone calls being ignored from the office and lots of days in work missed. I have obviously spent a lot of time in Pinetree and by the looks of things I got lucky, I saw plenty of people back and forth with far worse issues than I had.
Lukasz
Dec 14,2024Picked up my new car which was sold to me by Toby in Tonypandy. Excellent and friendly service. Extremely helpful ,Toby thank you
Aaron Davies
Nov 30,2024I picked up my new car which was sold to me by Mo in Tonypandy. Excellent and friendly service. Extremely helpful. Would recommend to anybody.
Jemma
Nov 21,2024Really pleased with the service we received. The staff couldn’t do enough and we felt at ease choosing a car with no pressure. Highly recommend Pinetree!
Nicola
Nov 16,2024If only minus 5 star rating was a thing ! Absolutely disgusting that this garage is still allowed to sell cars . Car broke down within 5 days and was back and forth the garage for 5 weeks with numerous problems which were not resolved . Some of which included brake problems . Been without the use of a car for nearly 7 weeks, causing no end of stress and disruption to myself .
Paul Barter
Nov 15,2024Loving my new car excellent sales man Mo qasim explained everything I needed to know about car and did all paperwork sufficiently and explained everything to me we found mo very friendly made me feel confident about my new car I would definitely recommend. Thanks mo qasim.
MRSANGELAOWENS
Nov 01,2024After hearing and reading many bad reviews. I have to say on a personal note, the car dealer ( paul Morgan ) that dealt with us was very professional and helpful to my husband and myself. Going through all paperwork with me as I hadn't done this on my own before. My car is just fab.
customer
Oct 23,2024Got to admit i was a little bit warey after some of the reviews on here, but I am happy to say I neednt have been! Travelled from Blackpool to South Wales to pick up a car. Love it 😀 I did have a problem with the casing surrounding the casing that goes around the window buttons. This was quickly sorted by the friendly workshop aftersales team!
Hywel
Oct 11,2024Worst experience I've had, it was my first car. I picked up a car on PCP; and the car had nothing but problems from the time I had it to the moment I cancelled my finance on the vehicle. Catalytic converter broke as I was driving the car home from the dealership; and 1 week after my warranty was up my drive shaft snapped and my clutch needed changing. Vehicle had damage done to it by previous owner and upon cancelling my finance I was charged for the damage but was told I wouldn't be able to get any paperwork from pinetree about the damage so now have to pay for damage that was not dealt by me as they hadn't recorded it. Would never recommend to anyone and definitely won't be going there again. Experience dates range from 21 February 2023 to 11 October 2024 Great response. From company, as now they are insinuating the damage done is in the time of me having the vehicle. And if it's expected of a vehicle of that age it wouldnt be fair to assume that the damage was not there upon (I'm sorry HP) HP. Not only all of this being ridiculous as I would and have taken ownership of damage done by myself, but to need to pay for previous damage from other owners is crazy. Like I said Ridiculous but thank you for the response.
Louise Cousins
Sep 30,2024My son went to buy a car on Saturday, he travelled over 120 miles around trip only to be told that he couldn’t buy the car due to the insurance being to high, as I am aware this has nothing to do with buying a car. He was going to buy the car out right so the man probably didn’t want to sell him it as no commission. They also went to another showroom in wales and was told that the way he was treated by yourselves was appalling.
R Urrutie
Sep 19,2024Fast forward nearly 3 months. My son's car , the turbo failed with only 70.000 on the clock . Been pushed from pillar to post back and fore , did everything they asked up to date with the platinum rac warranty, my own garage spent over an hour on the phone to rac as advised, Jo from aftersales still waiting for a reply from ' higher management ' . My garage has stipulated to the rac that it is a mechanical failure, as in no contamination or oil contamination,now rac wants my garage to strip the turbo out send it away to be examined then they'll decide even after my garage said it's a clear mechanical failure, the rac don't tell you when they say get your garage to do this , we'll pay for transportation of turbo and examination then decide if it's covered. They don't tell you if they 'find ' any that you have to foot the bill . Last conversation from pintree is we may pay toward it . Disgusted. It's already been going on for weeks in which the meantime my son jas to rent a car yo get back and fore work. Also had a seal problem on windscreen in which they said we'll replace it for a new one . They sealed it but not replaced. Bought car on a Friday they said they'd put new mot on it , ready by Saturday morning??? Questionable. I will update the conclusion from them
Mr Speakers Way, CF402PS, Tonypndy, GB
http://www.pinetreecarsuperstore.co.uk
Cory Evans
Feb 22,2025In September, I purchased a Ford Fiesta Zetec S from Pinetree Cars Superstore. Regrettably, I have experienced the most challenging experience yet. The vehicle was missing an engine mount on the day of purchase, and subsequent issues plagued the car. It was frequently in their garage undergoing “repairs” rather than on the road. The turbo failed, followed by constant coolant bubbling. The start-stop function was unreliable, the wetbelt was loose, and all wheel weights were off and so much more. The car emitted excessive noise from the engine. Despite filing multiple complaints with both the garage and finance company, no resolution was achieved. They advised me to return the car to the dealership for repairs, despite my residence in Cornwall and the dealership’s location in Wales. In December, the engine completely failed, rendering the car inoperable. When it started, it was in limp mode, with the battery light illuminating and the engine management and service lights activating. RAC recovered the car to my home address and Pinetree cars arranged for it to be returned back to them, who subsequently transported it from Cornwall to Wales after telling me to drive it to them? As of February, I remain without a vehicle and have not received any compensation, including a courtesy car or other assistance. I have been without a car for approximately three months. This morning, I received a call informing me that I would receive my full deposit back. However, they would retain four monthly payments for “fair usage of mileage.” This is highly unreasonable, considering the constant need to return the car to Wales for repairs that were never completed. This resulted in additional fuel expenses and time away from work, with extended periods of being without a car for up to a week. I have consistently encountered difficulties in communicating with the dealership. Reaching them has proven challenging, requiring up to 35 attempts to obtain an update on the car and the expected return date. From the moment of purchase until now, I have been consistently deceived by the dealership. They sold me a vehicle that was significantly compromised, knowing full well that it had major mechanical issues. I am deeply disappointed by the treatment I have received throughout this ordeal, and the retention of nearly £1000 for mileage is utterly unacceptable. DO NOT BUY A CAR FROM THEM!