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Welcome to PM247, Professional and Friendly Emergency Heating, Plumbing and Drainage Engineers who are qualified and Experienced. All our Engineers are security checked, fully insured and we guarantee everything they do for 1 year. Tell us your problem and we will tell you how we can fix it and exactly what you can expect to pay, and do our best to get to you within the hour.
Our phones are manned around the clock and our friendly and courteous staff understand the importance of being clear and concise so you can rely on us whenever you have an emergency or any other DIY/Property Maintenance requirement.
Reviews 758
Jane Francis
Feb 05,2024Really great service - and reasonably priced considering it was a Sunday evening - fixed the leak so quickly
Elena Rodriguez
Feb 02,2024Complete cowboys. Do not use. Left my vulnerable 94-year-old neighbour in a worse situation than before they arrived. 3 engineers failed to turn up and had to chase continuously. Then a random bloke turned up in an old battered saloon holding a plastic plunger to unblock the only toilet she can use. I had explained when booking the job that at least a mechanical coil would be required as an experienced handyman had failed to unblock using a manual 5 metre coil. This man (won’t call him an engineer) rambles in, floods the toilet and the bathroom and then goes “nah, can’t be done”. My neighbour then had to go to toilet in her garden as she recently recovering from a broken hip and can’t leave the house or upstairs. Beyond disappointing.
Paul Clifford
Feb 01,2024Whilst accepting of the call out terms and conditions and happy to pay the fee…was horrified to hear a quick job costed up and catastrophied as a serious issue. Upon hearing the quote instructed the cowboys to leave my house and never contact me again. Avoid at all costs.
Kain Smerald
Jan 23,2024Big scam. Told me I would only be charged if they rodded or used camera. Guy come out and said nothing could be done and got charged £168 for it. Another company come out fixed the the problem rodded and used a camera to show the issue before and after and charged £220
Alex
Jan 22,20245 minute quick repair on a Sunday evening which was great but to be charged £270 for it was completely ridiculous. No replacing of the broken tap, merely capping it off so I still have to replace that on top of the £270 I've already paid.
amit
Jan 16,2024Helped with finding and fixing the issue before the estimated arrival. Professional manner and well conducted company.
A Donaghey
Jan 16,2024I telephoned PM247 late on a Saturday afternoon due to a major blockage. Fearing I may have a long wait, I was pleasantly surprised when the company arranged for a plumber to attend my property within 1 hour. Gavin, the plumber, was a very pleasant, reassuring and knowledgeable. He carried out a thorough inspection and managed to resolve the issue. It was a great pleasure to deal with a company who takes customer satisfaction seriously and who genuinely want to help. Thanks to PM247 a lot of stress was avoided and my weekend was not turned upside down. I would have no hesitation in recommending this company.
Alice
Jan 11,2024My experience with this company was terrible. £140 call out fee but it seems that this is just to look at the boiler. The engineer, googled the fault and then diagnosed an issue. Despite not needing any parts it was another £250 to fix it. Within five minutes of him leaving the fault reappeared but I was told he’d fulfilled his contractual obligations and it must be something else which would be a further £300 to remedy. He couldn’t do it that day and would have to return the following day and it would cost an additional £300. Very suspicious at this point I decided to cut my losses and get another engineer from a different company to attend for another £140. They diagnosed the correct fault (different to both the original engineers guesses) and resolved it within 20 minutes. This company is either totally inept or more worryingly dishonest. Do not use.
Kate
Jan 10,2024The plumber turned up when expected and gave clear guidance as to what work was needed to remedy the problem
Mel
Jan 09,2024Very responsive, efficiently done and clear on how to tackle the problem
Raj Sarkar
Jan 09,2024Professional
Adelaide
Jan 08,2024The technician ( Cameron) was very pleasant, kind, knowledgeable and explained everything in details. He further explained the parts being used and how to operate the sink thereafter. I will most definitely used this technician for any future service. Thank you Cameron.😀
Mr Edwards
Jan 08,2024phone call answered quickly time given for plumber to arrive he was on time diagnose the problem and when and got part required and fitted it and check every thing work satisfactory. he was very polite and carried out the work to a high standed
Gemma Price
Jan 07,2024Very poor company that charges the earth for very little work seen my nan was on her own and took the pi** 438 for un doing a tap and doing it back up absolutely infuriated They ran tests "turning a tap on and off " please avoid at all costs
HWW
Jan 05,2024We had water dripping through the ceiling and previous experience tells us that can get serious very quickly. I called MP247 at 9.15am on a Saturday and by 10am Elvis (not that one) was on site. The whole PM247 operation is efficient, the call centre deals with questions and decisions at every stage of the process, ours was complicated and the plumber was here for nearly 6 hours but I was kept informed and asked to authorise work and costs at every stage. Elvis was terrific, he knew what he was doing and he was polite, patient and helpful the whole way through. It was a very expensive day - I suppose emergency plumbing is - but our problem was fixed that day and with the minimum of disruption and fuss so I took the cost on the chin.
customer
Jan 04,2024Professionalism. Promptness.
Linda E. Austin
Jan 03,2024Our boiler acted up again, but PM247's team approached it with familiarity. Not only did they fix the immediate problem promptly, but they also provided valuable advice. It's trustworthy service that thinks ahead, ensuring not just a quick fix but a solution that considers the long-term performance. PM247 has consistently proven their expertise and reliability in addressing boiler issues. I highly recommend them for their thorough approach and commitment to customer satisfaction.
Edith Tan
Dec 24,2023Job done expertly ,on time ,by very nice and neat workman .
Max
Dec 22,2023Avoid at all costs. We've been having issues with the hot water from the shower for over two weeks, so decided to call. The engineer arrived, ran the water for a couple of minutes, took a glance at the boiler, and then concluded there to be no issue. Instantly got a phone call to to pay, but raised my concern about what had actually been done. I was transferred to someone called Elle who was rude the whole time and refused to pass me to anyone else. I emailed the company about what had happened and got an email saying "it is people like yourself that rip companies off with such behaviour". I justed wanted to know what "multiple checks" (besides running the tap) the engineer had supposedly done before I paid. Avoid a headache and get someone else.
Magthelad
Feb 20,2024Last year (2023) my central heating stopped working. I found PM247 in a Google search They sent an engineer to whom I made a payment, as directed on arrival. After some time upstairs, he came down saying he needed a "part". He went off to collect the "part" returning half an hour or so later. The cost, added to my initial payment had now reached £650! THAT did NOT fix my problem. He told me he required ANOTHER "part" and to get my heating working I would need to pay a further £350!!! I baulked at this and contacted the company who had upgraded my system last time. I paid them the call out fee (£75 or so) and within 10 minutes everything was working! There was an air lock in the system!!! BEWARE PM 247!!!