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Setting the preferred standard in claims management Market-leading service provision for the third party administration of home emergency policies across the UK and Northern Ireland
Reviews 715
Nehgut Khalil
Mar 15,2024Easy to contact! Very helpful very pleased
WARR
Mar 14,2024Kept informed mostly, pleasant staff.
Christopher Jones
Mar 14,2024When Beth was involved everything was great than you Beth just hope it doesn’t leak again . The roofers said they need to finish off tomorrow
R SHAIKH
Mar 13,2024I have received an amazing service from Sophie from preferred Management on behalf of UW. She was so polite and resolved my query more quickly than my expectation. Definitely recommend UW to my friends and family. Thank you once again Sophie.
Iain Manwaring
Mar 12,2024The operator was patient and understood my enquiry, and told me exactly what was going to happen next.
Mr Michael Langrish
Mar 12,2024The problem was solved quickly (reported Saturday morning and engineer called Saturday afternoon). Unfortunately, a spare part was required and could not be obtained until Monday. The engineer did this and called on Monday afternoon and the problem was solved. If there is a weakness in the system, it is the link between PMS and our Insurance Company. The quote provided by the engineer and passed onto PMS had to be sent to the insurer for the go ahead to be given for the job to be done. When I queried this on Monday morning it still hadn’t been sent and only after my questioning this was the job allocated and the engineer tasked with carrying out the job. If I had not chased up the quote/job etc. then an emergency for us could have stalled. Less insistent or less IT savvy customers would have perhaps had less success. Once all the pieces of paper were in place, the process worked wonderfully. I cannot fault the engineer, he was exceptionally good.
Lynn Taylor
Mar 12,2024Scott who I spoke to was extremely helpful with his advice and all my questions. The call was dealt with very smoothly.
Helen
Mar 11,2024Scott took control of a difficult & frustrating situation & dealt with everything impeccably; he was kind & patient & explained each step clearly & worked tirelessly to resolve every problem. I cannot thank him enough for his understanding & professionalism.
Christina Impey
Mar 11,2024Firstly spoke to Scott on the phone Sunday who arranged the call out for Monday Morning Very Happy indeed , early morning call was able to fix the heating, needed a New Part that he had on his Van so heating was fixed within the hour Happy Customers
Stuart Green
Mar 10,2024Karly has truly been amazing with helping to arrange an engineer to attend and clear our blocked toilet. We have a 5 day old baby and having a blocked toilet was a worry we didn’t need and Karly helped with sorting the situation out for us. Truly a credit to your company with her customer service, help and support the two days I have had to speak with her.
Donna
Mar 09,2024Great service and very helpful
Brian
Mar 09,2024The customer service guy was so helpful and friendly. the engineer was thorough and called my boiler supplier to ensure part was to be fitted under guarantee. He was superb!
`Mr Hossein Ghodrat
Mar 09,2024Speedy response and very quick fix.
Alba Rose Jones-Hughes
Mar 08,2024Quick and easy...straightforward questions to resolve my problem. Nicola very helpful and friendly.
Gary Hearn
Mar 08,2024I placed a service call with UW at 2:11pm on the 7th of March. Engineer was on site at 5:10 pm. He diagnosed the fault and left with the information he needed for the part within 15 minutes. At 7:22 am on the 8th of March I received a text, when I found the number I was told the engineer with the park could be with me between 12 midday and 4 pm. Would that be okay? I am absolutely blown away by this level of service. What a wonderful organisation UW is.
Marcelina Tilley
Mar 05,2024I am happy with the service i get from the company the dealt quickly and their response is quick within a week i had two visits and now in progress i wish that this problem will be soved soon
Sue Hanson
Mar 05,2024Actually spoke with a real person immediately. She was very thorough and helpful, and patient.
Mr Matthew Pallett
Mar 04,2024Amy was exceptional with dealing with my issue. Very professional when dealing with a grumpy customer (me). Huge credit to her team and business.
David Richards
Mar 04,2024It was the level of service I would expect, nothing exceptional but functional.
4-5 Merchant Court Monkton Business Park South , NE31 2EX, Hebburn Tyne and Wear, GB
http://www.preferredmanagement.co.uk
BUppy
Mar 15,2024Fantastic communication. Everyone I spoke too was helpful, friendly and professional