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Setting the preferred standard in claims management Market-leading service provision for the third party administration of home emergency policies across the UK and Northern Ireland
Reviews 715
sheila scurr
Apr 20,2024Spot on friendly & came out when they said.
Alan
Apr 19,2024Whilst the fix was done and am completely satisfied that all is well. The background admin needs to be much better. The published timelines of the engineer logging on & off are an issue to me as a customer as they are showing the engineer in my home home longer than they actually were. please can you review and look at changing the process as this would I'm sure reduce customers calling, emailing etc to then be able to release your agents dealing with more appropriate calls / jobs.
Jane L
Apr 18,2024Scott has excellent communication skills & was extremely sensitive to my mum’s age and her associated distress at this time. It is such a relief to be able to speak with a human & not a ibot! I was also grateful to Scott for chasing up the policy that had not been registered to the portal - 3+ months after the policy renewal date.
Mrs Hingott
Apr 18,2024Uw staff all always soo helpful and understanding whatever the request for service . A credit to your company .
Michael A
Apr 18,2024Excellent plumber sent
Akash Sharma
Apr 17,2024Agent was professional, knowledgeable & empathetic. Interaction was pleasant and reassuring.
Spencer Sheppard
Apr 17,2024The gentleman enabled our doors to be secured very quickly and identified possible attempt at force entry which has been reported to the local police
Sam Webber
Apr 17,2024Scott was extremely helpful and polite
Janet da Cruz
Apr 16,2024Karl, the engineer, was knowledgeable, pleasant and very helpful.
Ernest saker
Apr 16,2024Brilliant service all round
Mr Gareth Fursland
Apr 15,2024Excellent prompt service
Eric Bandoo
Apr 12,2024Very friendly and informative
Margaret Tutthill
Apr 10,2024Very helpful in booking my first Boiler service.
customer
Apr 10,2024I bought the home breakdown policy through Utility Warehouse, who don’t have any interest once you have signed up, simply passing complaints to Preferred Management who are simply the worst company to deal with. The problems started in October 2023 when a hot water pump broke. While they sent several plumbers round to look at it, PM didn’t actually provide anyone to mend it. They then claimed the pump wasn’t covered by the policy which resulted in a further delay until they agreed it was covered. They then asked me to find a plumber and they would reimburse me the cost. It took me several weeks to find a plumber willing to do the work. On submitting the quote to PM they then started the same argument that the pump wasn’t covered, eventually agreeing it was and I could go ahead with the work. Nearly a month ago I sent the invoice, which I had to pay £1224 up front to the plumber. PM have refused to acknowledge the invoice, have ignored numerous reminders and are now leaving me no option but to pursue this through the small claims court. On a second issue, one of their plumbers told me that there was a problem with the electrical wiring on the heating system. We accepted this wouldn’t be covered by the policy, got an electrician in who said the problem was a broken thermostat which should have been covered. PM agrees it was covered but then refused to reimburse the money to us on the basis the invoice wasn’t on headed notepaper, even though the invoice had all the details required to check it was genuine. They told me this on Christmas Day and when I replied said they couldn’t respond due to the bank holiday. It took 2 months to get our money back. So honestly, you couldn’t recommend this bunch to anyone and one wonders why Utility Warehouse continues its relationship with them. 20 April update: So I messaged ‘Cat’ to the email she asked, which was the same one I had been emailing and had been ignored every time, and low and behold I got an immediate response saying they would follow it up with their accounts department on Monday. But another week on, no update and more importantly no money. It makes me think ‘Cat’ was just responding for the benefit of Trustpilot.
Robert Hunter
Apr 10,2024Quick and helpful.
Lynne Taylor
Apr 09,2024Jess was really helpful thank you
Ivan Thorn
Apr 08,2024Engineer excellent, BUT, waited all day Saturday for them to turn up and most of Sunday. Thank goodness the leak has been identified as from outside and it stopped raining, otherwise the total cost of repair would have been exponentially greater!
Les Goldsmith
Apr 08,2024Was extremely helpful and pleasant
Liam
Apr 08,2024Very easy to communicate with the advisor. Very polite and understanding.
4-5 Merchant Court Monkton Business Park South , NE31 2EX, Hebburn Tyne and Wear, GB
http://www.preferredmanagement.co.uk
TRACEY DICKEN
Apr 23,2024Great service, quick to respond and book my annual boiler service