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Setting the preferred standard in claims management Market-leading service provision for the third party administration of home emergency policies across the UK and Northern Ireland
Reviews 715
Davinia
Jun 30,2023Ryan was very friendly and helpful and was able to show empathy to my situation very pleased with his service overall
Geoff Dyson
Jun 30,2023John, the agent, was very helpful and got the job done, in a very helpful and efficient manner. Very impressed!
Alan
Jun 30,2023Call answered very quickly. Call handler Paul was very polite and helpful. Sorted an appointment out right away. Efficient service.
Toni Grosvenor
Jun 30,2023Ryan was extremely helpful and wanted to save me money as well. He did mention he had only been working for 6 weeks he seemed like a pro to me
Elwira Sitek
Jun 29,2023Booked my boiler service very quickly on the phone. very friendly and helpful staff, thank you
Cheryl keenan
Jun 29,2023Quick, efficient service polite and courteous advisor called. Even got same day appointment
mary Catherine Nuttall
Jun 28,2023Ryan was so extremely helpful, patient knowledgeable and efficient Thankyou Ryan, George and I were really happy with the outcome
Caitlain Franklin
Jun 28,2023Prompt response and emergency sorted out within 2 hours
Lybbi Slater
Jun 28,2023John was super polite and helpful and not only got my boiler sorted but also arranged my free service while I was on the phone!
Lynne Green
Jun 27,2023Excellent customer service
Melanie Thomas
Jun 27,2023Paul was fantastic, made things easy to understand and very clear. Fantastic
B b
Jun 27,2023Excellent service
Louise Gerrard
Jun 26,2023Rang to check if my boiler and home cover covered my leaking toilet before I called a plumber. Happy to say I was and UW arranged an appointment kept me in loop and problem sorted with only £60 excess fee
Dara Emmanuel
Jun 25,2023I spoke to a really helpful gentleman today called Joel, he was polite, informative and efficient with a great attitude and phone manner. He explained everything to me and I felt very reassured making my claim . Had to write in to give positive feedback as i was so impressed
customer
Jun 25,2023Very polite and friendly. Quick to call back to take excess payment and have someone attend the same day.
Nikki
Jun 23,2023Anthony was very professional yet friendly on the telephone. He handled my call efficiently and it came across that he really cared about helping me. A credit to UW and I came away feeling happy with a smile! Thank you Anthony 😊
Dorina Gulla
Jun 21,2023Excellent customer service is the ability to provide customers with exceptional support and care. It means that a company or business goes above and beyond to address the customer's needs and inquiries. It involves responding promptly to customer inquiries, solve issues efficiently and creating a positive customer experience. When a company has those elements with great operational team supporting the name It helps to build trust and loyalty. Cameron from Preferred Management Solutions did exactly that. Cameron tracked everyday the progress of my claim/call and kept me informed everyday till the issue was solved. As a happy costumer I felt looked after and cared for not ignored. Thank you for making a difference.
Lynne Hughes
Jun 20,2023John was very helpful and had a friendly attitude.
Janette GIBSON
Jun 20,2023Dan, the locksmith who came was great, professional but very friendly and sorted the problem efficiently. Our patio doors were not locking and he made them secure as we wanted to go away for the weekend, and thanks to Dan we were able to.
4-5 Merchant Court Monkton Business Park South , NE31 2EX, Hebburn Tyne and Wear, GB
http://www.preferredmanagement.co.uk
pam smith
Jun 30,2023Paul, the call handler was very friendly and super efficient. He explained what I needed to do to get my boiler serviced, establishing all the details required for the engineer to attend. Would recommend 100%